Health Center Assistant

Position Purpose

Support the Health Center’s mission – to promote students’ development as healthy individuals and members of society – by administering and coordinating office activities and facilitating services for illness or injury. Provide patients’ non-clinical needs in a manner that is professional, considerate and supportive of the students’ health, safety and individual development.

Job Responsibilities

• Room students with scheduled appointments, perform vital signs and point of care testing as indicated
• Ensure that the health center is clean by providing light housekeeping and sanitation including but not limited to: changing linens; washing tables, mattresses and kitchen areas; emptying wastebaskets, and disinfect surfaces.
• Present appealing and timely meals and snacks to students by ordering meals from Dining Services, maintaining stock of food and food supplies, and cleaning the health center’s food service areas. Knowledge of potential allergens and student’s dietary constraints.
• Provide considerate, friendly attention to patients’ non-clinical needs in a variety of ways, including but not limited to responding to inquiries from students and parents, providing linens as needed, and waking sleeping students on a timely basis.
• Documenting and working in the Health Services Electronic Health Records system.
• Follow Academy protocol for admitting and discharging students.
• Provide support for clinical care by assisting with front desk administrative needs and answering phones.
• When necessary, assist provider or RN with monitoring students.
• Maintain strict confidentiality of medical information according to Health Services’ confidentiality policies and procedures.
• Order and pick up meals for sick patients at Dining Hall.
• Gather and dispose of hazardous waste.

Knowledge, Skills & Competencies

• Respect for diversity of identities and experiences, an orientation toward equity and inclusion, and cultural competency in all aspects of Academy life.
• Ability to function in a fast-paced environment, under short time constraints, and within established deadlines.
• Strong interpersonal skills with ability to develop and maintain collegial relationships.
• Excellent communication (written and verbal) skills.
• Demonstrated ability to work with students by building trust and credibility.
• Excellent analytical and problem solving skills as well as a strong customer focus.
• A strict adherence to confidential policies is required.
• Ability to work independently and handle multiple priorities and deadlines simultaneously.
• Proficient in MS Office.
• Willingness and ability to learn additional applications as needed.
• High degree of organizational skills with the ability to be flexible and multi-task with accuracy.
• Ability to follow verbal and written directions, maintain a professional demeanor and restraint at all times, including stressful situations.
• Demonstrated commitment to diversity and inclusivity and to serving the needs of a diverse and inclusive community with diplomacy and tact.

Position Requirements

Education

• High school diploma or GED required.
• Some college experience helpful.
• LNA or Medical Assistant preferred

Experience

• E xperience working with ill or injured patients preferred.
• Familiarity with adolescent issues and experience interacting with adolescents is preferred.
• Experience working with adolescents in an educational setting preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Ability to sit in a normal seated position for extended periods of time.
2. Reaching by extending hand(s) or arm(s) in any direction.
3. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example using a keyboard.
4. Communication skills using the spoken and written word.
5. Ability to see with normal parameters.
6. Ability to use a visual display terminal with continuous wrist movement on a keyboard.
7. Ability to hear within normal range.
8. Ability to lift and transport up to 25lbs without assistance.

Additional Requirements

• Successfully complete a criminal background check (reviewed every 5 years).
• Successfully complete State of NH Criminal background (upon hire).
• Clean Driving record (reviewed annually), if applicable .