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Coordinator of Student Success

Rappahannock Community College
Warsaw, Virginia
$68,653 to $78,000
Posted Date
May 8, 2023

Coordinator of Student Success

Job Description
Rappahannock Community College (RCC) is a two-campus institution serving a rural and diverse 12-county area in the Chesapeake Bay region of Virginia, whose mission is to provide inclusive access to exceptional training and educational opportunities meeting the community’s needs and preparing individuals for success as learners, employees, and citizens.

RCC seeks applicants for the Coordinator of Student Success who shares RCC’s values of integrity, diversity, equity, and inclusion, excellence, access, and learning for life. RCC is committed to an inclusive, diverse and equitable environment where student and faculty success is promoted. This position is a 12-month professional faculty appointment. Excellent benefits package; anticipated hiring range is $68,653 to $78,000, commensurate with experience and credentials. Immediate appointment. As a two-campus institution, the Coordinator will have a presence at both campuses (Glenns and Warsaw) regularly.

The College desires candidates with a commitment to the community college mission and experience working in a diverse student population, including adult learners and at-risk students. The successful candidate will be committed to academic excellence, continuous improvement through professional development, assessment, program and course development, and creating a collegial environment of civility, collaboration, and open communication. The College strives for a faculty and staff with expertise in best practices, innovative strategies, and instructional technologies that support teaching and learning and who are well-connected to the communities we serve. Finalists will be expected to deliver a presentation.

Reporting to the Dean of Strategic Enrollment Management, the Coordinator of Student Success provides leadership for a comprehensive program of one-door onboarding, academic advising and retention at Rappahannock Community College as part of a college-wide initiative focused on student recruitment, retention, engagement, and completion of degrees, certificates and credentials. Areas of responsibility include providing supervision, leadership, and access to professional development for college navigators and working in tandem with other supervisors of high school and home school navigators to support the student’s academic journey.

The Coordinator of Student Success integrates the goals of the Vice President of Instruction, Assistant Vice President of Instruction, the Dean of Student Development, and the Dean of Strategic Enrollment Management into the goals of one-door onboarding and advising adult students toward academic progression and completion. Engages a team of college navigators to complete routine activities, strategic projects, campaigns, and other assignments in support of department goals and in order to meet the needs of students. Oversees budgets for Chancellor’s Success Coach initiative grant and the Advising department.

Specific responsibilities include, but are not limited to:

Providing leadership and participating in the recruitment, outreach, and admission process of prospective and new students. Developing and implementing a comprehensive proactive outreach campaign calendar for 0-29 credit students to support student academic and financial planning. Providing guidance, training, and supervision of College Navigators and in the advising process. Developing and maintaining an Early Alert retention campaign calendar and intervention process. Supervise and leadership for the Student Success Team and liaison to dual enrollment and workforce teams. Provides leadership for the coordination of accommodations for students with disabilities. Oversee budgets for the Advising department, Chancellors Success Coach initiative grant and other grants supporting coaching.

Additional responsibilities include participation in professional organizations, conferences, and training programs annually.

KSA’s/Required Qualifications: Master’s Degree in Counseling, Social Work, Psychology, Human Services, Higher Education Administration, Student Development, or related field. Progressively responsible experience in higher education, preferably in an admission, recruiting, advising/counseling, enrollment services environment, student support or equivalent experience. Considerable experience with customer relation management tools such as Navigate, or PeopleSoft/SIS. Advanced proficiency with Microsoft Office, Microsoft Teams and SharePoint.

Preferred Qualifications:
Experience in a community college setting. Demonstrated knowledge of ADA law and accommodations. Demonstrated experience in progressively responsible roles such as leading and managing projects and/or supervising staff. Demonstrated knowledge and experience with implementing and managing change in an organization. Proficiency in Peoplesoft/SIS, Canvas, Navigate, CRM Salesforce, XAP, WES preferred.


Special Instructions to Applicants
A FULLY completed online VCCS employment application, CV, cover letter describing qualifications, and a complete, legible and updated set of unofficial transcripts from all institutions attended are required to be considered for this position. Copies of any licenses and certifications required by this position must also be included. Resumes will not substitute for a completed application. Information on the application is the primary source used for screening. Applicants are encouraged to complete information in all sections. Official transcripts of all college coursework completed are required of the selected candidate. Applications will only be accepted online through the VCCS ATS and must be received on or before June 11, 2023.

Job seekers with disabilities should contact Human Resources at least five (5) days prior to deadline if special accommodations are needed.

Rappahannock Community College intentionally develops its workforce to reflect the diversity of its region. The College maintains a workplace culture which values inclusion and demonstrates respect for all people. Further, Rappahannock Community College is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability or genetics. Rappahannock Community College complies with applicable federal, state, and local laws governing nondiscrimination in employment in every college location. Inquiries related to the college’s nondiscrimination policies should be directed to the Human Resources Manager, 12745 College Drive, Glenns, Virginia 23149.

For full description and to apply, visit:

The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.

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