Admissions Concierge

Johnson County Community College
Position, Department: Admissions Concierge, Student Success & Engagement

Type of Position: Full-time Hourly, Non-Exempt

Work Schedule, Hours per week: Varies depending on department needs, 40 hours per week

Pay Range: $16.50 - $20.63 and determined based on relevant years of work experience.

Pay Grade: 51.51

Opportunity for hybrid schedule: No

Benefits Category: Full-time Benefits



Position Summary: The Concierge is responsible for building relationships with prospective and current students by engaging them in the community of JCCC and connecting them with the resources that facilitates student learning to success in navigating the complexities of the enrollment process from admission through graduation.

Serves as primary contact for welcome center. Responsible for ensuring all materials and physical spaces are ready for the day's events. Warmly greets all guests and ensures they feel welcome, promptly answering inquiries and giving accurate information. Arranges for any special accommodations requested by visitors, reviews appointment schedules with prospective students when they check in for visits, ensuring that prospective students and their guests understand and are comfortable with itinerary and can attend all appointments. Cancels appointments with departments if a prospect will not attend.

This person will also assist high-touch recruitment initiatives and visits through personal attention and service to prospective students and families during their visit to campus. The campus visit is the most important conversion and yield strategy, this position ensures the visit experience not only meets, but exceeds expectations for prospective students and guests. Some evening and weekend work required.

Required Qualifications: Bachelor's degree in an appropriate field required. Attention to detail, interpersonal communication skills, critical thinking skills and the ability to maintain the confidentiality of student information required. Must be able to able to articulate messages clearly and concisely both in public and on the telephone, work occasional irregular hours including evenings and weekends, and work independently and contribute as a member of a team. Prior experience with public speaking as evidenced by coursework, volunteer activities, or job experience.

Preferred Qualifications: Experience working with college students preferred. Graduate of JCCC and/or knowledge of the academic programs and support services offered at JCCC. Ability to communicate in a language other than English preferred. Experience working in the admission office at a regionally accredited institution of higher education.

To be considered for this position we will require an application, resume, and cover letter.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.



Position Details: Job duties include but are not limited to:

• SERVE AS THE PRIMARY POINT OF CONTACT FOR PROSPECTIVE STUDENT VISITORS - Support the overall College recruitment efforts by architecting, implementing and evaluating campus visit and event strategies, conducting large and small group presentations, and engaging with prospective students and guests. Schedule appointments with appropriate departments on campus as requested by the prospect to facilitate student connections with resources. Provides presentations in a central public speaking role to small and large groups of prospective students, families and community stakeholders. Assist Recruitment Coordinator as needed. Performance is acceptable when: a. Students are provided with excellent service that helps engage the student with the college. b. Students are appropriately connected with student service resources and academic departments in a timely manner. c. Ensures pre and post-event communications are set up for events. d. Conducts program evaluation and incorporates feedback and results to enhance future programming efforts.
• FACILITATE THE PLANNING AND SUCCESSFUL EXECUTION OF PROSPECTIVE STUDENT GROUP VISITS - Field requests submitted by area high schools, middle and elementary schools, community organizations, and request made by JCCC staff and faculty. Schedule group visits that highlight the JCCC admissions process, including student services and academic presentations that meet group visit goals. Performance is acceptable when: a. Advisor or group visit contact is provided a curated visit agenda/. b. Group visits includes an admissions presentation and campus tour. c. Prospective student to advisor and tour guide to student ratios are met to ensure safety and meaningful campus visits d. Timely communication with appropriate departments - Ex: dining services for lunch accommodations and police department for bus parking, parking permits, etc.
• CONNECT STUDENTS WITH RESOURCES IN THE INTERNAL AND EXTERNAL COMMUNITY- In conjunction with Marketing, Continuing Education, Student Services, and Academic Affairs departments, develop relationships that enhance recruitment efforts and cultivate relationships with prospective and current students by hosting events on campus and around the community. Maintains physical inventory for visit-related supplies (water, coffee, brochures for brochure wall). Performance is acceptable when: a. A network of community resources willing to assist prospective and current students is developed and maintained. b. Prospective and current students are matched with appropriate alumni or other community resources as available.
• COLLABORATE EFFECTIVELY AND PROFESSIONALLY WITH CO-WORKERS AND OTHER DEPARTMENTS - Handle inquiries from other departments with a congenial attitude, promoting a positive teamwork atmosphere. Demonstrate familiarity with other departments' staff to best direct student inquiries. Performance is acceptable when: a. Working as part of a team to build a collaborative, supportive atmosphere to provide outstanding service. b. Inquiries are handled efficiently and congenially.

*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.



Diversity Statement: Here at Johnson County Community College, we seek to inspire positive change for our students, faculty, and staff through promoting growth and development of all individuals. We aim to create a sense of belonging, accepting all values, life experiences, and perspectives on our campus. We are seeking individuals who will bring their true, authentic selves to JCCC so we can broaden perspectives with innovative ideas, interests, and passions, while fostering and promoting our diversity commitments to our community. We believe that engaging all of our unique employees is the key to students' success. You belong here.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture - not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.



To apply, please visit: https://careers.jccc.edu/en-us/job/495327/admissions-concierge



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