Information Specialist and Application Developer
Sensitive Position Statement
A sensitive position requires a fingerprint-based criminal
history check. This is NOT a sensitive
Campus Security Authority
Campus Security Authority Statement
This position is NOT designated as a Campus Security
Authority. A Campus Security Authority (or CSA) is defined as
an “official of the institution with significant responsibility for
student and campus activities.” A CSA is required to
immediately report any crime that is reported to them to the
University Police who will then review, evaluate, and investigate
the reported crime. Annual training is required by the Department
of Education for all personnel who have been designated as a Campus
Designated Personnel Statement
This position is a “designated position” meaning this position
could potentially be required to work (depending on the event)
during an emergency closing.
Statement of Economic Interest
Statement of Economic Interest Statement
This position does NOT require a Statement of Personal
Restricted Position Statement
A restricted position would be subject to availability of
funding. This is NOT a restricted position.
Chief Objective of Position
Reporting to the Assistant Director of Student Services
Information Systems (SSIS), this position will manage the
successful implementation of the TransferVA Portal and other
university systems to develop personalization and multi-channel
communication options, relationship management strategies to
support programs and initiatives which attract, recruit and retain
Christopher Newport students. Maximizes the value derived from the
University’s various information systems that are supported by
Student Information Systems (SIS) by analyzing, designing,
developing, implementing and maintaining database driven
applications and interfaces, and assists with database management
efforts, particularly those focused on the university document
imaging/workflow system (DMS), those which support the Transfer
Portal, and the Ellucian Banner Student to support the offices
within the Division of Enrollment and Student Success (ESS) and
other administrative and academic departments which are users of
student/education record information.
This position will assist the Assistant Director of Student
Information Systems in the development, documentation, and
implementation of practices that contribute to achieving the goals
of Enrollment and Student Success and Christopher Newport
University including automation initiatives that enhance
program/record integrity and promote the “students first” service
Transfer Portal Responsibilities:
to State of Virginia regulations (§ 23.1-907 and 23.1-908), this
● Serve as the Christopher Newport
Transfer Portal Point of Contact for the TransferVA Portal and make
decisions about the development and maintenance of the
● Participate in TransferVA
committees, calls, meetings, and workdays.
● Assist with the quality assurance of
● Build, maintain, and update degree
maps for the Virginia Community College System (VCCS) for all
majors at Christopher Newport.
● Provide all degree maps and upload
to the FTP site by stated deadlines.
● Update all files on at least a
quarterly basis and upload to the institution’s FTP site
● Maintain VCCS transfer
catalog/equivalencies as they are brought forward for review by
● Utilize a variety of institutional
solutions and tools to support the efficiency and production of the
● Maintain other information such as
application deadlines, admission requirements, contact information,
projected salary information for graduates and for all degree
● Handle all inquiries from
the VCCS, TransferVA, the Office of Transfer Admission and
Enrollment, other schools, and prospective students regarding the
● Work with various offices of campus
(Institutional Research, Freshman Admission, Registrar, Student
Accounts, Financial Aid, Transfer Admission and Enrollment) to
collect and compile accurate data files for the Portal.
● Use a variety of 4th generation
programming languages, software tools, and operating systems to
develop new or upgrade existing software solutions required for
integrating applications, automating or improving processes, and
supporting self-service functions for customers within the Division
of Enrollment and Student Success and other university offices
and departments by studying information needs, systems flow,
data usage, and work processes; investigating problem areas,
analyzing security risks, testing, debugging and following the
software development lifecycle.
● Develop/change data input,
files/database structures, data transformation, algorithms, and
data output by using appropriate computer language/tools to provide
technical solutions for complex application development tasks.
● Document code and associated
processes by adhering to development methodologies, adding code
comments and appropriate documentation such as flowcharts, layouts,
diagrams, charts, to various knowledge-based system(s) to simplify
code maintenance and to improve support.
● Determine operational objectives by
studying business functions; gathering information; evaluating
output requirements and formats to improve campus office
efficiencies using the university document imaging/workflow,
enterprise resource planning system and other emerging
● Implement changes by adhering to
the change management policies and procedures for any given project
to communicate to all parties the nature, significance, and risk
factors of the solution.
● Monitor changes and resolve system
problems by responding as they occur, by reviewing all processing
and output of the implemented solution, documenting corrective
action, and by proactively ensuring the solution works successfully
in order to satisfy the customer requirements.
● Support hardware, software and
peripheral devices used by offices within the Division of
Enrollment and Student Success.
● Works with
Director, SIS staff, and Information ESS staff
Technology Services (ITS) to resolve system issues related to
hardware, software and peripheral devices used to support the
student/education record and associated processes.
● Maintain knowledge of rules and
regulations of the Library of Virginia, State Council of Higher
Education of Virginia, U.S. Department of Education, and the
● Responsible for data
troubleshooting/corrective action related to the student/education
record in all environments under the SIS umbrella (Banner
Student, Hyland, Slate, the CommonApp, TransferVA Portal, the
Coalition App, StarRez, and DegreeWorks.
● Responsible for special projects
involving student education/record information, related processes,
● Develop applications from the
user’s idea to production (typically in java and SQL) which
are deployed through CNU Live as needed for the Vice
President for Enrollment and Student Success.
● Prepare reports as needed for the
Assistant Vice President of Enrollment Services or the Vice
President for Enrollment and Student Success.
● Develop and maintain exceptional
customer service within the department and with all constituencies
to include students, faculty, staff, guests and
● Demonstrate a positive and
professional attitude and treat everyone with dignity and
● Seeks continuous
improvement/training and responds to feedback and constructive
● Fully support the “student’s first”
philosophy and routinely go the extra mile in providing
This position is designated as a “responsible employee” who has
the authority to redress sexual violence, who has the duty to
report incidents of sexual violence or other student misconduct, or
who a student could reasonably believe has this authority or
Develops and maintains very positive and professional customer
service and/or relations within the office/department and with all
constituencies to include students, faculty, staff, guests, and
employees. Demonstrates a positive and professional attitude and
treats everyone with dignity and respect. Fully supports the
“Student’s First” value at CNU and routinely goes the
extra mile in providing service.
Reviews and communicates safety issues to assure a safe and healthy
workplace and a reduction in work related absence.
Performs other duties as assigned.
Knowledge, Skills, Abilities (KSA's)
Demonstrated skill in examining and re-engineering operations
and implementing new strategies and procedures to increase
efficiencies in supported offices. Ability to pursue multiple tasks
simultaneously. Ability to establish and maintain good rapport with
all levels of employees. Excellent interpersonal and consensus
building collaboration skills. Strong analytical and technical
skills, including a thorough understanding of how to interpret
customer business needs and translate those needs into application
and operational requirements. Evidence of excellent written and
oral communication skills. Knowledge of the rules, regulations and
laws regarding student records.
Knowledge, Skills, Abilities (KSA's)
Knowledge of relational databases; Aptitude for systems
management and the ability to master new technology and
functionality. Skilled in the development of web-based transaction
systems involving back-end design and development along with user
interface (UI) design techniques. Functional and technical
knowledge of Ellucian Banner Student, Financial Aid and General
modules including Banner Self-Service products, Perceptive Content
and Data Transfer products, and SLATE. Skilled in
programming/scripting languages such as Java, PL/SQL, JSP,
jQuery, HTML, XML, CSS, Ruby,
Grails, ASP, AJAX, Pro*C, C,
C++, SQR and COBOL, Apache Tomcat, Windows
Server, UNIX, Linux, OS X and VMWare server virtualization
software. Knowledge of software and hardware administration.
Demonstrated analytical, troubleshooting, and independent
problem-solving abilities. Thorough knowledge of standard
design/development life cycle, tools, techniques, including
software version control.
Master’s Degree in Computer Science, Computer Engineering,
Software Engineering, Information Science, Information Systems or
related degree; or a Bachelor’s degree and related experience that
equates to an advanced degree.
Experience working with installing, configuring and supporting
multi-tier software applications and hardware. Experience using
data extraction tools, desktop applications, web technology and
Knowledge of rules and regulations of the Library of Virginia,
State Council of Higher Education of Virginia, U.S. Department of
Education and the University.
Functional and technical experience using Ellucian Banner
Student, Financial Aid and General modules to include self-service
products, SLATE, and other web-based applications. Experience
meeting with users to create functional and technical
specifications. Experience extracting, manipulating, and analyzing
large volumes of data using 4th generation programming languages.
Experience designing, building, testing and documenting web-based
or desktop software solutions. Experience writing reports and/or
automated processes for users utilizing a large complex database
such as Oracle with tools such
as TOAD, SQL Developer, Jasper Reports, Crystal
Reports or MS Access. Experience working with common documentation
tools such as Microsoft Visio, Microsoft Word and Microsoft
Experience working with resource systems in the areas of process
improvement, imaging and workflow development, prospecting and
recruiting solutions development, computer programming, data
loading, information gathering, business analysis, systems design,
testing, product documentation, reporting and user training.
Experience working with a wide variety of business units,
technology teams and support teams.
Selected by The Princeton Review for The 386 Best Colleges: 2021
Edition, and highly ranked for its quality of life and innovative
leadership, Christopher Newport University is a public school
offering a private school experience — great teaching, small
classes, and a safe, vibrant campus. A “student-first,
teaching-first” community, Christopher Newport is dedicated to the
ideals of scholarship, leadership and service. The University is
located between Williamsburg and the Virginia beaches in Newport
News, and enrolls 5,100 students. Academic programs encompass more
than 90 areas of study, from biology to business administration and
political science to the performing arts. The University has a new
and technologically advanced campus, has generated over 7,300
applications for a freshmen class of 1,155 and has been ranked by
U.S. News & World Report’s America’s Best Colleges guide as
fourth among public regional universities in the South and seventh
among all regional universities in the South. In addition,
Christopher Newport is ranked third among all public schools for
having "the highest proportion of classes with fewer than 20
students.” Christopher Newport is committed to ensuring that all
people are welcomed, honored and fully engaged in the life of our
academic community. We seek exceptional and diverse candidates and
encourage applications from individuals who are underrepresented in
their profession. For further details and information about
Christopher Newport, visit http://www.cnu.edu.
Posting Detail Information
Number of Vacancies
Interested parties are requested to submit a cover letter;
current resume; and the names, addresses, and telephone numbers of
at least three professional references at the time of
Review of applications will begin September 9, 2021.
Applications received after September 9, 2021, will be accepted but
considered only if needed.
Search finalists are required to complete a CNU sponsored
Christopher Newport University (CNU) will make a reasonable effort
to accommodate persons with disabilities in the application and/or
interview process. Persons with disabilities who require
accommodation should contact the CNU Human Resources
Office by calling (757) 594-7145.
Quick Link for Internal Postings
Christopher Newport University, an EO Employer, is fully
Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy