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Information Specialist and Application Developer

Christopher Newport University
Virginia, United States
Competitive Salary
Posted date
Aug 26, 2021

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Position Type
Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
Employment Level
Employment Type
Full Time
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Working Title

Information Specialist and Application Developer

Position Number




Appointment Type

Full Time

Sensitive Position


Sensitive Position Statement

A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position. 

Campus Security Authority


Campus Security Authority Statement

This position is NOT designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

Designated Personnel


Designated Personnel Statement

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest


Statement of Economic Interest Statement

This position does NOT require a Statement of Personal Economic Interest.

Restricted Position


Restricted Position Statement

A restricted position would be subject to availability of funding. This is NOT a restricted position.

Chief Objective of Position

Reporting to the Assistant Director of Student Services Information Systems (SSIS), this position will manage the successful implementation of the TransferVA Portal and other university systems to develop personalization and multi-channel communication options, relationship management strategies to support programs and initiatives which attract, recruit and retain Christopher Newport students. Maximizes the value derived from the University’s various information systems that are supported by Student Information Systems (SIS) by analyzing, designing, developing, implementing and maintaining database driven applications and interfaces, and assists with database management efforts, particularly those focused on the university document imaging/workflow system (DMS), those which support the Transfer Portal, and the Ellucian Banner Student to support the offices within the Division of Enrollment and Student Success (ESS) and other administrative and academic departments which are users of student/education record information. 

Work Tasks

This position will assist the Assistant Director of Student Information Systems in the development, documentation, and implementation of practices that contribute to achieving the goals of Enrollment and Student Success and Christopher Newport University including automation initiatives that enhance program/record integrity and promote the “students first” service concept.

Transfer Portal Responsibilities:
According to State of Virginia regulations (§ 23.1-907 and 23.1-908), this position will:

●       Serve as the Christopher Newport Transfer Portal Point of Contact for the TransferVA Portal and make decisions about the development and maintenance of the Portal. 

●       Participate in TransferVA committees, calls, meetings, and workdays.

●       Assist with the quality assurance of the Portal.

●       Build, maintain, and update degree maps for the Virginia Community College System (VCCS) for all majors at Christopher Newport.

●       Provide all degree maps and upload to the FTP site by stated deadlines. 

●       Update all files on at least a quarterly basis and upload to the institution’s FTP site as needed.

●       Maintain VCCS transfer catalog/equivalencies as they are brought forward for review by TransferVA.

●       Utilize a variety of institutional solutions and tools to support the efficiency and production of the Portal.

●       Maintain other information such as application deadlines, admission requirements, contact information, projected salary information for graduates and for all degree maps.

●       Handle all inquiries from the VCCS, TransferVA, the Office of Transfer Admission and Enrollment, other schools, and prospective students regarding the Portal.

●       Work with various offices of campus (Institutional Research, Freshman Admission, Registrar, Student Accounts, Financial Aid, Transfer Admission and Enrollment) to collect and compile accurate data files for the Portal.

Developer Responsibilities:

●        Use a variety of 4th generation programming languages, software tools, and operating systems to develop new or upgrade existing software solutions required for integrating applications, automating or improving processes, and supporting self-service functions for customers within the Division of Enrollment and Student Success and other university offices and  departments by studying information needs, systems flow, data usage, and work processes;  investigating problem areas, analyzing security risks, testing, debugging and following the software development lifecycle.

●        Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solutions for complex application development tasks.

●        Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation such as flowcharts, layouts, diagrams, charts, to various knowledge-based system(s) to simplify code maintenance and to improve support.

●       Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats to improve campus office efficiencies using the university document imaging/workflow, enterprise resource planning system and other emerging technologies.

●        Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.

●        Monitor changes and resolve system problems by responding as they occur, by reviewing all processing and output of the implemented solution, documenting corrective action, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements.

●       Support hardware, software and peripheral devices used by offices within the Division of Enrollment and Student Success.

●       Works with Director, SIS staff, and Information ESS staff Technology Services (ITS) to resolve system issues related to hardware, software and peripheral devices used to support the student/education record and associated processes.

●       Maintain knowledge of rules and regulations of the Library of Virginia, State Council of Higher Education of Virginia, U.S. Department of Education, and the University.

●       Responsible for data troubleshooting/corrective action related to the student/education record in all environments under the SIS umbrella (Banner Student, Hyland, Slate, the CommonApp, TransferVA Portal, the Coalition App, StarRez, and DegreeWorks.

●        Responsible for special projects involving student education/record information, related processes, and reports.

●        Develop applications from the user’s idea to production (typically in java and SQL) which are deployed through CNU Live as needed for the Vice President for Enrollment and Student Success.

●       Prepare reports as needed for the Assistant Vice President of Enrollment Services or the Vice President for Enrollment and Student Success.

●        Develop and maintain exceptional customer service within the department and with all constituencies to include students, faculty, staff, guests and employees. 

●       Demonstrate a positive and professional attitude and treat everyone with dignity and respect. 

●       Seeks continuous improvement/training and responds to feedback and constructive criticism.

●       Fully support the “student’s first” philosophy and routinely go the extra mile in providing service.


This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the “Student’s First” value at CNU and routinely goes the extra mile in providing service. 

Reviews and communicates safety issues to assure a safe and healthy workplace and a reduction in work related absence.
Performs other duties as assigned.

Knowledge, Skills, Abilities (KSA's) required

Demonstrated skill in examining and re-engineering operations and implementing new strategies and procedures to increase efficiencies in supported offices. Ability to pursue multiple tasks simultaneously. Ability to establish and maintain good rapport with all levels of employees. Excellent interpersonal and consensus building collaboration skills. Strong analytical and technical skills, including a thorough understanding of how to interpret customer business needs and translate those needs into application and operational requirements. Evidence of excellent written and oral communication skills. Knowledge of the rules, regulations and laws regarding student records.

Knowledge, Skills, Abilities (KSA's) preferred

Knowledge of relational databases; Aptitude for systems management and the ability to master new technology and functionality. Skilled in the development of web-based transaction systems involving back-end design and development along with user interface (UI) design techniques. Functional and technical knowledge of Ellucian Banner Student, Financial Aid and General modules including Banner Self-Service products, Perceptive Content and Data Transfer products, and SLATE. Skilled in programming/scripting languages such as Java, PL/SQL, JSP, jQuery, HTML, XML, CSS, Ruby, Grails, ASP, AJAX, Pro*C, C, C++, SQR and COBOL, Apache Tomcat, Windows Server, UNIX, Linux, OS X and VMWare server virtualization software. Knowledge of software and hardware administration. Demonstrated analytical, troubleshooting, and independent problem-solving abilities. Thorough knowledge of standard design/development life cycle, tools, techniques, including software version control.

Required Education

Master’s Degree in Computer Science, Computer Engineering, Software Engineering, Information Science, Information Systems or related degree; or a Bachelor’s degree and related experience that equates to an advanced degree.

Preferred Education


Experience Required

Experience working with installing, configuring and supporting multi-tier software applications and hardware. Experience using data extraction tools, desktop applications, web technology and report writers.

Experience Preferred

Knowledge of rules and regulations of the Library of Virginia, State Council of Higher Education of Virginia, U.S. Department of Education and the University.

Functional and technical experience using Ellucian Banner Student, Financial Aid and General modules to include self-service products, SLATE, and other web-based applications. Experience meeting with users to create functional and technical specifications. Experience extracting, manipulating, and analyzing large volumes of data using 4th generation programming languages. Experience designing, building, testing and documenting web-based or desktop software solutions. Experience writing reports and/or automated processes for users utilizing a large complex database such as Oracle with tools such as TOAD, SQL Developer, Jasper Reports, Crystal Reports or MS Access. Experience working with common documentation tools such as Microsoft Visio, Microsoft Word and Microsoft Project. 

Experience working with resource systems in the areas of process improvement, imaging and workflow development, prospecting and recruiting solutions development, computer programming, data loading, information gathering, business analysis, systems design, testing, product documentation, reporting and user training. Experience working with a wide variety of business units, technology teams and support teams.

CNU Information

Selected by The Princeton Review for The 386 Best Colleges: 2021 Edition, and highly ranked for its quality of life and innovative leadership, Christopher Newport University is a public school offering a private school experience — great teaching, small classes, and a safe, vibrant campus. A “student-first, teaching-first” community, Christopher Newport is dedicated to the ideals of scholarship, leadership and service. The University is located between Williamsburg and the Virginia beaches in Newport News, and enrolls 5,100 students. Academic programs encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University has a new and technologically advanced campus, has generated over 7,300 applications for a freshmen class of 1,155 and has been ranked by U.S. News & World Report’s America’s Best Colleges guide as fourth among public regional universities in the South and seventh among all regional universities in the South. In addition, Christopher Newport is ranked third among all public schools for having "the highest proportion of classes with fewer than 20 students.” Christopher Newport is committed to ensuring that all people are welcomed, honored and fully engaged in the life of our academic community. We seek exceptional and diverse candidates and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit


Posting Detail Information

Posting Number


Number of Vacancies


Posting Date


Application Deadline


Application Instructions

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application. 

Review of applications will begin September 9, 2021. 
Applications received after September 9, 2021, will be accepted but considered only if needed. 

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Quick Link for Internal Postings

EEO Statement

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement:


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