End User Technology Specialist
52 Wks Unit
Acad / Instr Techn Supp Serv Office
Who we are:
We are not-for-profit:
St. Louis Community college (STLCC)
is a non-profit institution dedicated to empowering students,
expanding minds, and changing lives. Employees are committed to
strengthening the St. Louis community with inclusive and
We are a respected employer:
For 60 years, STLCC has served
the St. Louis community, expanding to 4 main campuses, 2 education
centers, 2 workforce training centers, and 5 centers of excellence.
More than one-half of the households in St. Louis have at least one
member who has taken classes at STLCC.
We make an impact in the community:
Through credit courses,
continuing education, and workforce development programs, STLCC
annually serves nearly 69,000 students. More than 80% of career and
technical graduates employed in their fields or continue their
education at four-year institutions within six months of
graduation. STLCC sends more transfer students to Missouri’s
four-year colleges/universities than anyone else.
We value Diversity, equity & inclusion:
committed to fostering an atmosphere of appreciation for all
people, regardless of race, color, creed, religion, sex, sexual
orientation, gender identity and expression, national origin,
ancestry, age, disability, genetic information, veteran status, or
What you get:
Benefits package [for full-time employees]:
STLCC offers one
of the best benefit packages in the St. Louis area. As a STLCC
employee you will have access to a 100% match on your contribution
to retirement, two health insurance plans options that are no cost
to the employee - including an HSA option, low-cost life insurance
with a 3x salary benefit, and other low-cost benefits including
dental, vision, AD&D, ST LT disability insurance.
Opportunity to grow:
Over half of our employees have served
the college for more than 12 years, exploring different career
paths and advancing to higher level positions.
Education & training opportunities:
STLCC offers tuition
waivers for employees [full-time and part-time] + their dependents.
Full-time employees can take advantage of tuition reimbursement for
other institutions after just 6 months of service, and an annual
professional development allotment.
Full-time STLCC employees have access to
a generous time off package, including holidays, vacation, personal
days, medical leave, and other leave options. Our holiday schedule
even includes a paid winter holiday at the end of the calendar
Commitment to wellness:
STLCC HR boasts a dedicated health
and wellness specialist who is enthusiastic about creating a
culture of wellness throughout the College. With access to college
wellness vendors, employees are educated, motivated, and rewarded
for healthy behaviors. STLCC employees and anyone living in their
household also have access to an employee assistance program (EAP)
that can help them with virtually any life need.
The basics of this position:
Performs technical duties necessary to install, maintain and
configure desktop and server
systems; provides first level support for faculty and staff
regarding technology issues;
oversees and assists in the performance of computer systems,
components, software as well
as with the installation and maintenance of classroom audio visual
equipment; ensures the
availability of technology equipment in classrooms and serves as
technical expert on special
project assignments. These positions are mobile and may be
dispatched to College sites as
workload or teaming dictates.
What you'll do:
Education, experience, and other requirements:
- Maintains and repairs a variety of microcomputer equipment,
peripherals, Thin Client
devices, printers, computer test equipment and other microcomputer
stays abreast of changes in technology and attends technical
training programs related to
new, updated or replacement hardware and software selected for
• Provides first level Help Desk support for technology issues.
Enters call tickets in the
Problem Tracking System, documents recommendations and actions
taken and tracks a
ticket until a conclusion.
• Assists with the maintenance, calibration, tuning and
troubleshooting of network
application software, hardware and operating systems.
• Collaborates with the appropriate TESS designee (varies with
location) in documenting the
procedures used to implement and manage networks, PC and
maintains, calibrates and tunes application software, hardware and
operating systems for
disaster recovery purposes.
• Leads, coordinates or assists with network, PC, server or audio
visual based projects to
ensure efficient, thorough and timely completion; oversees and
coordinates contractor and
vendor-provided services as directed. Must be able to plan
projects, identify tasks and
execute results with minimal supervision.
• Arranges for repairs, replacement, or enhancement of media
systems and equipment.
• Assists with circulation of instructional media and
• Diagnoses computer hardware and software problems, advises staff
of proper procedures
and initiates repairs as necessary; assists staff in resolving
routine operational problems and follows-up on complex or unusual
problems referred by staff.
• Provides orientation and instruction for technical staff, student
workers and interns, and
temporary contractors as directed; may serve as backup as required
• Coordinates preventative maintenance to ensure technology systems
are in good
• Participates in the selection of systems technology to meet the
ongoing needs of the
College; consults with faculty and staff regarding selection and
purchase of PC hardware
• Provides technical expertise in the planning, setup and operation
of personal computer
installations to maximize functional flexibility and operational
efficiency; may serve as
the site or TESS technical expert in a specialized PC related
• Maintains inventory of parts and supplies necessary to operate
and maintain systems
• Ensures application software is properly installed and maintained
and provides for user
software training as needed.
• May install and document network wall plate terminations. May
assist the networking
staff with the diagnosis of performance issues.
• May serve as lead technician for a site or temporary contractor
positions; may assign,
oversee and assist subordinates with computer system installation,
and repair activities.
• May provide management with input and recommendations regarding
TESS staff or
contractor performance and assist in the personnel selection
• Associate's Degree or equivalent and over four years of relevant
• Additional training such as industry certifications such as
COMPTIA A+ or SERVER +, Microsoft MeramecP or MeramecSE is