End User Technology Specialist

Title: End User Technology Specialist

Employee Classification: 52 Wks Unit

Department: Acad / Instr Techn Supp Serv Office

Salary Range: $46,115

Who we are:

We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri’s four-year colleges/universities than anyone else.

We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.

What you get:

Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.

Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The basics of this position:

Performs technical duties necessary to install, maintain and configure desktop and server
systems; provides first level support for faculty and staff regarding technology issues;
oversees and assists in the performance of computer systems, components, software as well
as with the installation and maintenance of classroom audio visual equipment; ensures the
availability of technology equipment in classrooms and serves as technical expert on special
project assignments. These positions are mobile and may be dispatched to College sites as
workload or teaming dictates.

What you'll do:

• Maintains and repairs a variety of microcomputer equipment, peripherals, Thin Client
  devices, printers, computer test equipment and other microcomputer systems hardware;
  stays abreast of changes in technology and attends technical training programs related to
  new, updated or replacement hardware and software selected for installation.
  
  • Provides first level Help Desk support for technology issues. Enters call tickets in the
  Problem Tracking System, documents recommendations and actions taken and tracks a
  ticket until a conclusion.
  
  • Assists with the maintenance, calibration, tuning and troubleshooting of network
  application software, hardware and operating systems.
  
  • Collaborates with the appropriate TESS designee (varies with location) in documenting the
  procedures used to implement and manage networks, PC and audiovisual-based projects;
  maintains, calibrates and tunes application software, hardware and operating systems for
  disaster recovery purposes.
  
  • Leads, coordinates or assists with network, PC, server or audio visual based projects to
  ensure efficient, thorough and timely completion; oversees and coordinates contractor and
  vendor-provided services as directed. Must be able to plan projects, identify tasks and
  execute results with minimal supervision.
  
  • Arranges for repairs, replacement, or enhancement of media systems and equipment.
  
  • Assists with circulation of instructional media and equipment.
  
  • Diagnoses computer hardware and software problems, advises staff of proper procedures
  and initiates repairs as necessary; assists staff in resolving routine operational problems and follows-up on complex or unusual problems referred by staff.
  
  • Provides orientation and instruction for technical staff, student workers and interns, and
  temporary contractors as directed; may serve as backup as required and authorized.
  
  • Coordinates preventative maintenance to ensure technology systems are in good
  operating condition.
  
  • Participates in the selection of systems technology to meet the ongoing needs of the
  College; consults with faculty and staff regarding selection and purchase of PC hardware
  and software.
  
  • Provides technical expertise in the planning, setup and operation of personal computer
  installations to maximize functional flexibility and operational efficiency; may serve as
  the site or TESS technical expert in a specialized PC related area.
  
  • Maintains inventory of parts and supplies necessary to operate and maintain systems
  and equipment.
  
  • Ensures application software is properly installed and maintained and provides for user
  software training as needed.
  
  • May install and document network wall plate terminations. May assist the networking
  staff with the diagnosis of performance issues.
  
  • May serve as lead technician for a site or temporary contractor positions; may assign,
  oversee and assist subordinates with computer system installation, service, maintenance
  and repair activities.
  
  • May provide management with input and recommendations regarding TESS staff or
  contractor performance and assist in the personnel selection process.

Education, experience, and other requirements:

• Associate's Degree or equivalent and over four years of relevant full-time experience.

Preferred Qualifications:

• Additional training such as industry certifications such as COMPTIA A+ or SERVER +, Microsoft MeramecP or MeramecSE is preferred.