Director of the Student Success Center for the College of Arts
and Humanities (Administrator II)
MPP, Administrative, At-Will, Full Time, On-site
(work in-person at business location)
Director, Student Success Center
for Arts and Humanities
This is a full-time management (MPP) position. MPP employees serve
at the pleasure of the campus President. MPPs do not serve a
probationary period and never receive permanent status.
Position Salary Range:
$7,650 - $8,100 per
The anticipated hiring range for this position is $7,650 -
Salary is commensurate with experience.
Review of applications will begin March 23, 2023, and the position
will remain open until filled.
In conjunction with our visionary Going Far Together Strategic
Plan, California State University, Dominguez Hills is seeking to
hire for Director of the Student Success Center for the College of
Arts and Humanities.
Reporting directly to the Associate Vice President for Academic
Advising and Career Development in the Division of Academic
Affairs, the Director will oversee all functions in the center,
ensuring equitable access to, and delivery of high quality academic
advising and student success efforts. Under general direction of
the AVP AACD, and with the consultation and partnership of the
College of Arts and Humanities Dean, Associate Dean, and college
faculty, the Director will oversee a student centered, student
assets-informed approach to retention, graduation, and
(re)registration-supportive campaigns that serve all CAH students,
including undergraduate and graduate students.
About the College of Arts and Humanities
The College of Arts and Humanities, through the arts, humanities,
and interdisciplinary programs, seeks to enhance the knowledge of
every student by providing them with new intellectual skills,
increasing their understanding of the human experience, and
enriching their lives with an appreciation for the arts and the
valuable role that art, in its many forms, can play. CAH is the
second largest college at CSUDH and comprises a rich group of
majors and programs of emphasis. The arts and humanities are the
academic heart and soul of the University and prepare students to
explore contemporary and enduring questions in the world. They
foster critical and creative thinking, civic knowledge, and ethical
reasoning. The departments and programs in CAH provide students
with opportunities to engage in scholarly research, creativity, and
in-depth inquiry in their chosen fields.
CAH is home to approximately 350 faculty and staff, including 81
tenure track faculty. There are approximately 4,000 full-time
equivalent students who study across the following 17 departments
and programs: Africana Studies; Art and Design; Asian Pacific
Studies; Chicano/Chicana Studies; Communications, Dance; Digital
Media Arts; English; History; Interdisciplinary Studies; Labor
Studies; Modern Languages; Department of Music; Negotiation,
Conflict Resolution, and Peace Building; Philosophy; Theatre Arts;
and Women's Studies. CAH offers the Master of Arts, Bachelor of
Arts, and majors, minors, and certificate programs in a wide range
of disciplinary areas.
CSUDH is on the rise! Founded in 1960, CSUDH boasts a rich history
that is rooted in social justice and equity. Today, we are a
welcoming community of learners and educators collaborating to
change lives and communities for the better, aiming to become a
model urban university. Situated in the heart of Los Angeles, our
students are a true reflection of our community. With nearly 80%
belonging to under-represented groups and nearly half the first in
their family to attend college, CSUDH offers one of the most
transformative educations in the country. In fact, a recent report
ranked us #2 in the nation for economic mobility! We warmly welcome
you to join our dynamic team and help us continue on the path to
transform lives that transform America.
Duties and Responsibilities:
40% Leading and Managing Personnel
- With guidance from the AVP AACD, provides clear direction for
the Center. Oversees effective management of all activities and
program operations in the Center, including personnel, daily
operations, clerical and administrative functions, advising
services, retention, timely completion, integrations with the
Career Development Center, and Center efforts related to community
and campus outreach.
- Collaborates with the college Associate Dean to identify
effective communication strategies that ensure faculty, staff, and
students have equitable access to pertinent information.
- Recommends, creates, and implements long and short-term
strategic plan goals and operational plans for the Center.
- Spearheads efforts to improve retention and completion.
- Leads by addressing difficult issues. Supports and moves new
- Facilitates an environment that motivates, empowers, and
inspires commitment from employees and does so while advancing a
culture of care.
- Demonstrates commitment to creating and sustaining a diverse
and inclusive workforce.
- Creates an environment in which employees are recognized for
their accomplishments and contributions to the success of the
- Understands the university's mission and vision and how the
department/college/division work activities and goals support the
- Hires, supervises, and evaluates student success center
- Designs professional development for student success center
- Coordinates and chairs Center team meetings.
- Develops and implements Center policies and procedures and
ensures adherence to relevant laws, regulations, and CSU system
- Develops and monitors annual budget for the Center.
25% Guiding Center Processes
- Supervises Center staff in the holistic advisement of potential
and current students.
- Acts to remove roadblocks for student petitions and other
administrative processes that hinder student progress.
- Serves as an expert collaborator, who is a champion for
assets-forward and appreciative approaches to student success.
- In collaboration with various student-serving partners, ensures
efficient, effective, and equitable referrals of students to
- Tracks and shares scholarship opportunities, grants, and career
opportunities for prospective and current students.
- Supervises a student success center designed to be the primary
point of contact for students who need support, and for faculty and
staff who are seeking ways to effectively refer students.
20% Evidence-informed Decision Making
- Reviews data, communicates findings to stakeholders, and works
with specialists (retention and graduation), associate deans, other
center directors, faculty, and staff in the development and
delivery of student supports.
- Develops and disseminates regular reports about students'
academic progress and progress towards student success goals.
- Coordinates with the Writing Center and the Toro Learning &
Testing Center to provide support for students.
- Coordinates with the office of first- and second-year
experiences to support students.
- In partnership with the college Associate Dean, works with
those guiding and developing student orientations to campus to
ensure college representation in the engagement of students.
- Develops transition support to help new students develop a
sense of belonging within their college and academic
- Works with campus stakeholders to resolve student issues that
hinder timely progress and completion.
- In collaboration with the Toro Success Collaborative (TSC)
Program Director and the AVP AACD, oversees the development,
assessment, and reporting of TSC campaigns and alerts that serve at
the college and program levels.
10% Skillful Collaboration
- Communicates and collaborates with department chairs, program
coordinators, faculty, staff, and administrators in the college and
university to coordinate policies, procedures, processes and/or
- Builds effective strategic alliances internally and externally
with department chairs, faculty, and advisors.
- Initiates and develops strong working relationships with the
- Serves as the lead liaison between the Center and campus-wide,
student-facing and student-serving departments.
- Represents the College on various University and regional
committees as appropriate.
- Provides regular communication to campus partners.
Knowledge, Skills, and Abilities:
- A Master's degree from a regionally accredited college or
university in the field of higher education leadership, policy, or
administration, (or related field).
- 3 years of leadership experience in academic advising and/or
similar student success positions. Leadership may include lead
direction of work and/or the leading strategic efforts and
- Demonstrated experience leading and/or supervising staff in
inclusive, diverse organizations;
- Demonstrated management skills that will serve the incumbent in
supervising and motivating staff to work effectively and
cooperatively with administrators, faculty, staff, and
- Demonstrated consultative decision-making and problem-solving
- Record of assets-informed advising and mentoring of students,
especially first generation, minoritized students in
- Experience with tracking and assessing retention and graduation
data (especially through the effective use of technology and
- Record of successfully implementing evidence-informed
approaches to student outreach, advisement, and retention in a
higher education setting.
- A Doctorate/terminal degree from a regionally accredited
college or university in higher education leadership, policy, or
administration (or related field).
- Demonstrated experience providing mentoring, professional
growth and/or professional development opportunities for
- Ability to communicate in multiple languages.
- Demonstrated record of implementing student success and/or
student recruitment and outreach efforts that improved outcomes for
historically underrepresented students.
- Experience supporting/mentoring around student success efforts
related to postbaccalaureate, credential, and/or graduate
- Record of successful grant writing to support student
To view the full position description, click “Position
- Possession of a valid Driver's License is required. Employees
in this position will be enrolled in the Department of Motor
Vehicles (DMV) Government Employer Pull Notice Program.
- Satisfactory completion of a background check (including a
criminal records check) is required for employment. Failure to
satisfactorily complete the background check may affect the
application status of applicants or the continued employment of
current CSU employees who apply for the position.
- The person holding this position is considered a `mandated
reporter' under the California Child Abuse and Neglect Reporting
Act and is required to comply with the requirements set forth in
CSU Executive Order 1083 as a condition of employment.
- This position is a "designated position" in the California
State University's Conflict of Interest Code. The successful
candidate accepting this position is required to file Conflict of
Interest forms subject to the regulations of the Fair Political
- In accordance with the California State University (CSU)
Out-of-State Employment Policy, the CSU is a state entity whose
business operations reside within the State of California and
prohibits hiring employees to perform CSU-related work outside of
- The CSU strongly recommends that all individuals who access any
in-person program or activity (on- or off-campus) operated or
controlled by the University follow COVID-19 vaccine
recommendations adopted by the U.S. Centers for Disease Control and
Prevention (CDC) and the California Department of Public Health
(CDPH) applicable to their age, medical condition, and other
relevant indications and comply with other safety measures
established by each campus. Questions about the CSU
COVID-19 Vaccination Policy may be sent to firstname.lastname@example.org.
- The CSU system offers a competitive total compensation benefits
package for employees and qualifying dependents, including medical,
dental, vision, retirement, and tuition assistance. It is our goal
to compensate employees equitably and fairly. You can access a full
description of our benefits
California State University, Dominguez Hills, is strongly committed
to achieving excellence through a diverse workforce. Individuals
with disabilities requesting accommodations under the Americans
with Disabilities Act (ADA) may call the Human Resources Office at
California State University Dominguez Hills is an Affirmative
Action/Equal Opportunity Employer. We consider qualified applicants
for employment without regard to race, religion, color, national
origin, ancestry, age, sex, gender, gender identity, gender
expression, sexual orientation, genetic information, medical
condition, disability, marital status, or protected veteran
Open until filled
To apply, visit: https://careers.csudh.edu/en-us/job/525413/director-of-the-student-success-center-for-the-college-of-arts-and-humanities-administrator-ii