Coordinator, PGM Operations

Job Summary

The Coordinator, PGM Operations coordinates and manages the day -to-day program and administrative operations of the Professional Golf Association (PGA) Golf Management Program.

Florida Gulf Coast University is committed to establishing and maintaining an inclusive working and learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of the campus life reflect a diverse, multi-cultural, and international worldview.

At FGCU, we collectively stand against any individual or group that practices any form of racism, discrimination, intolerance, hate expressions, or disrespect. We are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, religious beliefs, abilities, ages, gender identities, sexual orientations, socio-economic status, cultural traditions, family statuses, and military backgrounds. FGCU strives to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our University stronger. The University community recognizes the importance of a diverse and inclusive institution and holds these ideals as paramount for the current and future success of the institution.

We seek colleagues who promote and embrace diversity, equity, and inclusion. We encourage individuals from diverse backgrounds to apply for this position as we believe that our University will grow and move forward through a commitment of equality for all.

Job Description

Typical duties may include but are not limited to:

• Participates in the design and development of the PGM program by implementing, administering, and evaluating program policies and procedures in order to achieve program objectives. Has the authority to formulate, interpret, and implement program policies.
• Manages the day-to-day business operations including the PGM Golf shop and online store.
• Oversees the operating budgets and reviews expenditures for budgetary controls.
• Oversees the program’s specialized admission and tuition waiver processes. Makes independent decisions regarding applications following prescribed guidelines.
• Collects information, conducts research, and prepares reports on program activities, student progress, and other reports for management and the PGA of America.
• Coordinates student equipment orders, tee times, access to partner golf courses, and assists student club groups with tournament access.
• Oversees the PGM labs to ensure equipment is maintained, updated, and functional.
• Coordinates and executes logistics for all meetings, seminars, testing, or other program events.
• Researches operational problems and recommends procedures for improved systems. Drafts procedural documents and implements new procedures.
• Oversees assigned OPS student workers.

Other Duties:

• Meets with prospective students and families in the absence of the Director or Assistant Director.
• Attends the annual PGA Merchandise Show.
• Provides administrative support to PGM Program Director including responsibilities such as managing calendars, composing correspondence, and handling travel arrangements.
• Assists in the development and dissemination of promotional and program related marketing materials.
• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• Bachelor’s degree from an accredited institution from an appropriate area of specialization.
• Two years of full-time professional experience working in the golf industry.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.
• Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook) and Adobe Acrobat Pro

Preferred Qualifications:

• Master’s degree from an accredited institution in Management, Business Administration, Professional Golf Management, or closely related field.
• PGA Class A Member.
• Two + years of working in golf industry and strong familiarity with related terms of the golf industry.
• Experience with Workday, Banner, Microsoft Access, Exchange, and Schedule +.

Knowledge, Skills, and Abilities:

• Knowledge of policies, procedures, and regulations pertaining to the position.
• Knowledge of guidelines and standards established by the Professional Golf Association.
• Knowledge of the game of golf, industry standards, and golf equipment.
• Knowledge of budget development, management, and reporting.
• Excellent interpersonal, verbal and written communication skills.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines when numerous and diverse demands are involved.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
• Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.
• Ability to assume new responsibilities and follow through in an effective manner.
• Ability to navigate and utilize the PGA Administrative Reporting Tool portal.
• Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes equity and inclusion.

Salary Pay Grade 15

FGCU is an EOE AA /F/Vet/Disability Employer.