Senior Product Manager - Customized Learning Programs

Senior Product Manager - Customized Learning Programs

About the Opportunity

The Roux Institute is seeking a Senior Product Manager for Custom Learning Programs to grow and scale our custom learning offerings for B2B audiences aligned with the ambitious growth plans of our learning enterprise. The primary domains for our custom programs include data analytics, AI / ML, and project management. We also have growing offerings in computational health. Our programs to date have typically been six-to-eight weeks with live synchronous instruction. We work with partners to customize the data sets, projects, tech stack, and case studies to ensure that programs are delivering business value.

The Senior Product Manager will lead a team to design, manage, and deliver learning products and experiences, at scale, for Roux Institute industry partners and partners in other campuses across the Northeastern Global University System. The successful candidate will apply a customer-focused approach to identify industry-partner learning needs and to map existing courses, programs, and instructional talent to meet those needs in alignment with Roux Institute impact goals. The successful candidate will be a player-coach, owning and driving a significant portfolio of work and manage a growing team (currently 1 FTE) to design and deliver high-quality learning experiences, train the sales team to effectively sell our products, and develop and implement processes to scale with quality. Next fiscal year we aim to double our program size.

The key performance indicators for this role include the following.

• Launching new products. Develop and launch 1-2 new products per year.
• Replicating existing products with new audiences. Repeatability is key. We will measure the number of times a course or program is repeated with new audiences.
• Quality of product and delivery. Quality is paramount. We will measure the satisfaction of both the learners (the consumers) and the partners (the buyers) with our learning products.
• Growth of the custom learning enterprise / sales effectiveness. The number of courses and programs we run in a given fiscal year. This role will be a critical partner in defining and deploying an effective sales strategy.

The responsibilities of this role include:

Own the product roadmap & develop/refine products

• Develop standardized offering requirements and delivery processes that are optimized for the corporate learning environment to speed time-to-market
• Drive curation and customization of existing courses and programs from across Northeastern University in a rapid iteration model, and work with academic colleagues to develop new offerings
• Collaborate with the Roux Academic Leadership Team and Partnership Team to lead learning discovery conversations with Roux Institute partner organizations, engaging Northeastern faculty from across the network for subject matter expertise. These discovery conversations will lead to an understanding of desired outcomes and course format
• Build an understanding and cultivate product vision based on business cases uncovered during learning discovery, and based on relevant product research, competitive intelligence, and market analysis.
• In collaboration with University stakeholders such as Educational Innovation and representatives of NU Academic disciplines, define a standardized set of offering requirements and delivery mechanisms to ensure consistency across learner experiences from different domains
• Refine the discovery / GTM strategy to ensure learning design and subject matter expertise is incorporated when appropriate
• Understand the broad scope of available academic programming from across Northeastern University available for adaptation, customization, and deployment
• Work with faculty, facilitate the creation of effective non-credit learning experiences (or credit-based, where appropriate) to be deployed in synchronous, asynchronous, or hybrid formats
• Co-create a suite of Workforce Learning Advisory offerings and support execution by providing guidance to consulting teams

Manage the program life cycle (including portfolio management and program strategy) and end-to-end creation and deployment of partner programming

• Manage the delivery of learning experiences both internally with Northeastern stakeholders and externally with our partners
• Work with the team to develop and deploy pre-course and post-course evaluations to ascertain learner experience and course performance against stated learning outcomes, and then collaborate in developing redesigned programs based on this feedback

Manage a growing, high-performance team of program support and learning design staff

• Manage the Manager of Partner Programs
• Work closely with Content Leads / Subject Matter Experts to develop content
• Identify needed learning design resources and how to deploy those resources

Train the sales team on the product

• Develop effective training methods for the sales team to be deeply knowledgeable about our products
• Serve as the product guide / expert for the sales team

QUALIFICATIONS

Credentials

• B.A. required; master's degree preferred

Prior Experience

• Significant experience (3-5 years) designing and/or delivering adult learning experiences
• Experience designing, managing, and delivering programs with demonstrable outcomes and a track record of excellence
• Personnel management experience; team management preferred
• Experience working in and leading cross-functional teams
• Experience in a corporate learning and development setting preferred
• Experience creating products / learning experiences in relevant domains including project management, data analytics, life sciences, engineering, computer science, or data science preferred

Key skills / dispositions

The successful candidate will bring the following skills and dispositions to the role.

• Creativity / innovation. Bring an “outside-in” mindset to the work. Be bold and propositional.
• Outcomes focused and data driven. Design with the end-user in mind. Synthesize diverse and complex information and data; design refined strategies, solution, and workflows
• Clear and effective communication. Excellent communication skills, ability to effectively communicate and align priorities between the partner and the academic personnel designing and delivering the learning opportunities. Strong oral and written communication skills; the ability to write with clarity and concision
• Commitment to diversity, equity and inclusion. Employ diversity, equity, and inclusion lenses in design and delivery practices. Possess the ability to cultivate positive relationships across lines of difference.
• A strong sense of personal accountability for work products
• The ability to adjust priorities quickly and efficiently

Travel Requirement

• This role may require up to 1-2 days per month of travel to regional campuses of Northeastern University

Location

• Maine with a hybrid work schedul

Position Type

Academic Administration

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Portland-ME/Senior-Product-Manager---Customized-Learning-Programs_R114316



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