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Technology Support Specialist

Employer
Saint Peter's University
Location
New Jersey, United States
Salary
Salary Not Specified
Date posted
May 1, 2023

Job Details


Saint Peter's University, founded in 1872, is a Jesuit, Catholic, coeducational, liberal arts University located in Jersey City, New Jersey.

Saint Peter's University seeks to develop the whole person in preparation for a lifetime of learning, leadership, and service in a diverse and global society.

Committed to academic excellence and individual attention, Saint Peter's University provides education, informed by values, primarily in degree-granting programs in the arts, science, and business, to resident and commuting students from a variety of backgrounds.

Saint Peter’s University is an Equal Opportunity/Affirmative Action Institution with a strong commitment to diversity. Saint Peter’s University desires to ensure that faculty, students and staff members from underrepresented and marginalized populations are an integral part of the life and governance of the institution.

For more information about Saint Peter's University, please visit www.saintpeters.edu.

Named #1 in the nation for transformation in 2018 by the American Council on Education/Fidelity Investments

Posting Details

Position Information

Job Title

Technology Support Specialist

Campus

Jersey City Campus

Department

Academic Affairs

Full Time, Part Time, Adjunct

Full Time

Job Description

Essential Job Function:
The Technology Support Specialist ( TSS ) provides critical support to the Enrollment Services team, which comprises the Registrar, Financial Aid, Student Accounts and OneCard offices. The TSS is responsible for providing complex technical assistance and support of Ellucian Colleague, CSGold, Slate, Entrinsik Informer and all external platforms that are integrated with our SIS . The TSS serves as an advanced user and the primary liaison with Information Technology (IT) to resolve technical issues and must demonstrate excellent analytic, problem solving, and communications skills with the ability to work with diverse constituencies at various levels of technical knowledge.

Duties & Responsibilities

Systems Support responsibilities:
  • Interact with the Enrollment Services team for ad-hoc reporting and training; maintains computed fields as well as developing scripts for the end-users.
  • Functions as the primary liaison with IT regarding departmental use of the Colleague module(s); provides advanced user support to Enrollment Services.
  • Familiarity with IT oversight to assure compliance with information security practices, data classification and usage policy as it pertains to internal and external databases.
  • Performs technical administrative duties; back end support for modifications to the SIS for compliance with regulations.
  • Responds to various inquiries and correspondence; prepares information and data requested for administrative review; prepares reports, files, and other documents.
  • Interact with departmental external vendors to support acquired complex computer application systems, providing for the definition and resolution of technical and procedural problems, and IT oversight and approval in accordance with university processes of the applications and systems.
ID Card responsibilities:
  • Daily review and processing of electronic photo submissions, printing of ID cards and assigning building access.
  • Provides training as needed for the ES team.
  • Maintains and orders ID Card supplies.
  • Triage issues with Campus Safety, Residence Life, Human Resources, Dining Services, Student Accounts and Information Technology.
Knowledge, Skills, and Abilities Required:
  • Initiate and help coordinate complex, Colleague related system projects.
  • Communicate with technical and non-technical users.
  • Prioritize work while maintaining a high level of customer service.
  • Perform a variety of technical systems analysis and testing.
  • Experience with Entrinsik Informer preferred.
  • Knowledge of the relational database model, database concepts, query and data extraction tools, i.e. Uniquery, SQL, Unidata
  • Utilize organizational skills and initiative to streamline processes.
  • Provide a working knowledge of design, development and implementation of an integrated management information system, system applications and limitations, and other related areas.
  • Troubleshoot, analyze, and resolve student and administrative disputes.
  • Attends meetings, conferences, and workshops to stay current with industry practices.
  • During peak registration periods, start-of-term and open house, extended hours are required.
  • The University Registrar may assign additional duties as needed.
Qualification Standards

Qualifications:
  • Experience: Two years of experience using Colleague. Preferably in Student Accounts, Financial Aid, or Registrar.

Education

Bachelor’s degree in Information Technology or an Associates Degree in Computer Science/Programming with at least two years of programming or systems development experience.

Physical Demands

Experience

Licenses (if applicable)

Working Conditions

Physical requirements

Posting Detail Information

Posting Number

PS369P

Position Posting Date

Close Date

Open Until Filled

No

Special Instructions to Applicants

Quick Link

https://saintpeters.peopleadmin.com/postings/3183

Company

Saint Peter’s University

Saint Peter’s University, a private institution in Jersey City, NJ, inspired by its Jesuit, Catholic identity, commitment to individual attention and grounding in the liberal arts, educates a diverse community of learners in undergraduate, graduate and professional programs to excel intellectually, lead ethically, serve compassionately and promote justice in our ever-changing urban and global environment.

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