Coordinator, Online Student Experience

Class Description

CCBC, a regional leader in online education, is looking for highly motivated individuals to assist with the expansion of online learning. The Coordinator of Online Student Experience will work with the Dean of Online Learning, as well as constituents from enrollment management and student support, to provide cohesion and oversight to the recruitment and onboarding of online students.

Minimum Requirements

Bachelor’s degree required, degree in Higher Education Administration, Counseling, Education, Student Development, Public Policy or related field and Master’s degree preferred. Three (3) years of full-time experience working in student services or enrollment services required, preferably in a community college. Knowledge of general transfer processes, procedures and requirements required. Experience with online education and knowledge of case management systems preferred.
For Best Consideration Please Apply by May 14, 2023.

Class Specific Essential Duties

1. Use cognitive skills to solve problems, develop, plan and implement short and long-range goals, and organize work or assigned projects.
2. Disseminate information on CCBC policies, services and procedures to faculty, parents and students etc; specifically maintain a working knowledge of FERPA, COMAR and MHEC regulations
3. Establish processes for systematic tracking of student academic progress for CCBC Online students.
4. Collect and evaluate data and provide follow-up interventions including the preparation of special reports, as required.
5. Establish metrics, in collaboration with others, to track student progress.
6. Act as a liaison between Department of Online Learning and both enrollment services and student support areas.
7. Assist in the development of communication plans for potential and new CCBC Online students.
8. Monitor online program applications to ensure students are being triaged and directed to appropriate services.
9. Applying best practices for case and data management in platforms.
10. Survey new and potential students to improve business practices.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.

Position Specific Essential Duties

1. Assume responsibility for promoting a positive and successful experience by engaging students from interest through first semester.
2. Manage and perform duties associated with day-to-day customer services driven onboarding process of CCBC Online students.
3. Work with various areas of the college to evaluate and maintain high touch onboarding process for online students.
4. Track CCBC Online students from application to initial registration.
5. Maintain information regarding student appointments, alerts, progress surveys, and other necessary information adhering to data integrity standards.
6. Leverage data analytics to proactively support students who may be displaying at-risk factors.
7. Collaborates with faculty, academic advisors, case managers, and others to identify and provide intervention support for students identified through the early alert system.
8. Effectively use data management systems to access information and/or document student meetings and notes.
9. Provide regular reports to Dean, Online Learning and Dean, Student Services.
10. Establish and work on goals intended to improve the online student onboarding experience.
11. Add and maintain accuracy of Curriculum maps to Degree Works for specific CCBC Online programming.
12. Assist with social media presence for CCBC Online.
13. Assumes responsibility for executing intentional and evidence-based programs, policies, and procedures to support student success and retention.

Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned

CCBC Full Time Benefits At A Glance
BENEFIT SUMMARY Health and Medical

• CIGNA
  • Cigna Open Access Plus (OAP)
  • Cigna Open Access Plus In Network (OAPIN)

• Kaiser

Prescription Drug Benefits:

• For CIGNA Plans - included in Cigna Plan Medical Premiums
• Kaiser - included in Kaiser Medical Premium

Mental Health
Emotional, drug/alcohol abuse treatment, both inpatient and outpatient, provided when pre-approved. Premium included in medical care plan.

Dental Benefits

• CareFirst Blue Cross/Blue Shield Regional Traditional
• CareFirst Blue Cross/Blue Shield Regional Preferred

Vision Benefits

• CareFirst Blue Cross /Blue Shield/ Davis Vision

Flexible Spending Accounts

• Benefit Strategies Health Spending Account $2,600
• Benefit Strategies Dependent Care (children under 13 and elder care) $5,000

Financial Term Life Insurance: MetLife

• Employee Basic Life Insurance is 1 times your salary with a minimum of $50,000 (90/10)
• Employee Supplemental Life Insurance is available in multiples of $10,000 with a maximum of $200,000. Supplemental Term Life Insurance is available for spouse (increments of $10,000 to a maximum of 50% of employee combined basic and supplemental amount) and dependents ($10,000). Supplemental Term Life Insurance is 100% employee paid.

Permanent Whole Life Insurance: Unum

• Permanent Whole Life Insurance with Optional Long Term Care rider available through Unum. Available to full-time employees, part-time associates, and adjunct faculty.
• Spouse and dependent coverage available. Permanent Whole Life Insurance accrues cash value, premiums will not increase, and coverage will not decrease. Permanent Whole Life Insurance is 100% employee paid.

Accidental Death & Dismemberment: The Hartford
Individual or Family Coverage. Employee pays a rate in multiples of $10,000 to a maximum of $300,000.

Long-Term Disability

Plan pays 60% of gross monthly salary after 90 consecutive days of absence. Employee pays 100% of premium.

Retirement Plans

• Maryland State Teacher’s Pension System (7% contributory)
• Optional Retirement Plan (non-contributory)
• Baltimore County Employees’ Retirement System (7% contributory)

Supplemental (Retirement Annuities) 403(b) and 457(b)

• Tax-sheltered annuities – 403(b). Payroll salary reduction authorization is needed. The form is available on SharePoint Forms/Human Resources Forms.
  The 403(b) supplemental retirement plan is available to all CCBC employees (Adjunct Faculty, Part Time Associates and Full Time employees).
• Roth 403(b) is a savings feature that is available when you open a 403(b) account. The Roth 403(b) savings feature allows employees to contribute after-tax dollars and then withdraw tax-free dollars from their account upon retirement. The Roth 403(b) savings feature is only offered by the following vendors: TIAA-CREF and VOYA Financial Advisors, Inc. Adjunct Faculty, Part Time Associates and Full Time employees are eligible to save for retirement using the Roth 403(b) savings feature. Employees may contribute traditional pre-tax 403(b) dollars and Roth 403(b) post-tax dollars simultaneously. The savings limits are combined for the Traditional 403(b) and the Roth 403(b) contributions.
• Deferred Compensation Plan — 457(b) offered through VOYA Financial Advisors, Inc. The 457(b) salary reduction authorization form is needed. The form is available on SharePoint Forms/Human Resources Forms.

Legal Services
Legal Resources is a pre-paid legal voluntary benefit for advice, consultation and representation for commonly used legal services.

Credit Union
First Financial Federal Credit Union membership available to employees.

Direct Deposit

It's convenient, safe, reliable and saves time. No waiting for your check on payday. The money is already in your account, whether you are at work or on vacation. Mandatory payroll direct deposit allows employees the control and flexibility of directing their pay to different accounts at any bank, in any location.

Work and Family Employee Assistance Program (EAP): Cigna Behavioral
Free personal advocates assisting you and any household member to resolve any issues.

Paid Leave Benefits
Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays.

Tuition Assistance
Eligible full-time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 are eligible for reimbursement with proof of successful completion and a C or better grade. Employee’s eligible for Tuition Assistance become eligible for the external Tuition reimbursement program the first semester after one calendar year of employment. Eligibility for waiver or reimbursement for CCBC courses begins after the completion of a 90 day probation for public safety and classified employees.

Academic Cash Award
Classified employees are eligible for a lump sum award of $500 for completion of an unduplicated college degree.

McDaniel College’s Educator’s Legacy Scholarship Program

CCBC is proud to offer an exciting new benefit to all benefits-eligible employees! Read more »

McDaniel College has extended its Educator’s Legacy Scholarship (ELS) program to CCBC benefits-eligible employees. CCBC is among the inaugural community college partners.

Children of ANY current full-time benefits-eligible CCBC employee with at least four years of continuous full-time employment are eligible to receive a scholarship valued at up to $100,000 over four (4) years.

The scholarship will first take effect in the fall semester. The CCBC Employee Benefits Team will provide verification of employment. Excellent teaching is McDaniel College's priority and its legacy. The College's expert faculty-mentors empower students to achieve their personal best, and many graduates go on to become top K-12 educators.

Since 2010, four of McDaniel's graduates were named state Teachers of the Year, including the 2011 National Teacher of the Year Michelle Shearer. McDaniel is ranked among Money Magazine's 50 Best Liberal Arts Colleges and offers more than 70 undergraduate programs of study. The personalized curriculum and student-faculty collaboration develop the unique potential in every student. McDaniel College welcomes the sons and daughters of CCBC employees!

Mandated Federal Benefits
Workers’ Compensation, Unemployment Insurance, Social Security.

For Your Convenience

• ATM machines are available at each of the main campuses
• Check cashing with appropriate ID
• Free Parking
• Access to weight lifting facilities, swimming pool and library