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SAR Revenue Agent

New Mexico Highlands University
Las Vegas, New Mexico, United States
Salary Not Specified
Date posted
Apr 28, 2023

Job Details

Position Details

Position Information

SAR Revenue Agent

Full Time/Part Time
Full Time

Job Type

Position Summary

Assists in maintaining records of fiscal and budgetary controls, ledgers, and/or other related transactions, in either direct or indirect support of accountants or administrators. Processes routine financial documents and fund transactions, reconciles financial records, and analyzes routine financial data. Performs all aspects of collections on student accounts receivable, confers with students regarding their accounts, resolves account problems, posts monetary transactions, processes reimbursements, adjustments, assists in maintaining ledgers and other account actions.

Duties and Responsibilities

• Contact and confer with students regarding payment of their student accounts. Provides customer-oriented interaction while working out payment arrangements with students. Payment arrangements may also include setting up payroll deductions with students and staff;
• Maintain and review all student payment arrangements utilizing TouchNet payment system, Banner, and Excel;
• Collaborate with external collection agency(s) on NMHU student accounts. Prepares student account collection placement report for external collection agency(s);
• Responds to a range of inquiries regarding financial transactions; researches and resolves problems;
• Provides customer-service oriented interaction in all telephone and email responses to parents, students, faculty and staff;
• Collaborate with Bursar to enhance collection processes;
• Run and analyze student account reports. Prepares student account collection letters and correspondence;
• Collaborate with NM State Agencies, CYFD and Taxation and Revenue on account collections;
• Assist Bursar/ SAR staff with multi-million-dollar student reimbursement process throughout Fiscal year;
• Assist Bursar with preparation and distribution of IRS Form 1098T. Answer inquiries regarding information provided on the form 1098T;
• Assist Bursar with annual Fiscal audit;
• Process add/withdrawal/drop forms;
• Commitment to quality customer service and the ability to balance effective provision of services while reducing overall delinquency rate for NMHU student accounts;
• Maintain up-to-date knowledge of current regulations and performance standards;
• Reviews and researches student accounts, corrects, reconciles and applies adjustments to student accounts;
• Assist in developing procedures/policies for improved efficiency and customer service; Assists in maintaining and updating Banner system;
• Ensures strict confidentiality of financial records and abide by FERPA regulations;
• Processes paper documents utilizing the imaging and electronic document management system;
• Maintains regular attendance;
• Performs other job-related duties as assigned.

Minimum Job Requirements

EDUCATION : High School Diploma or GED .

· At least two years of experience related to the duties and responsibilities specified.
· Completed degrees from an accredited institution that are above the minimum education requirement may be
substituted for experience on a year for year basis.
· Must be willing to work evenings, weekends, holidays, odd hours, and emergency calls.
· Must be able to speak and write in English.

Preferred Qualifications

o Three (3) years of direct debt collection experience.
o Knowledge and experience working with Ellucian Banner.

Special Conditions for Eligibility

Knowledge, Skills, and Abilities

· Ability to analyze and solve problems.
· Ability to communicate effectively, both orally and in writing.
· Ability to present oneself with a professional presence and demeanor.
· Ability to maintain confidential information and inquiries with discretion.
· Ability to display a keen attention to detail.
· Ability to display a strong working knowledge in excel, word and other basic computer functions.
· Knowledge of office operations, office machines, and other office decorum.
· Ability to maintain exceptional customer service and people skills.
· Ability to establish and maintain effective working relationships with faculty, students and staff.
· Knowledge of clerical accounting and bookkeeping practices.
· Skill in operation a calculator, adding machine and other related office machines.
· Ability to make mathematical computations rapidly and accurately.
· Ability to complete work assignments without continual direction.

Physical Demands

· Repetitive hand motions and prolonged use of computer and adding machines;
· Must occasionally lift and/or move up to forty (40) pounds;
· Sitting for extended periods of time;
· Kneel, bend, reach and stoop.
· Walking for extended period of time.

Working Environment

· Work is performed in a typical interior/office work environment.
· Work with frequent interruptions.

Pay Rate

Work Location/Campus Center
Las Vegas, NM Campus

EEO Statement

New Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessibility, excellence, and responsiveness.

For disabled access or services call 505-454-3242 or email

Visit the link below for more information regarding affirmative action and equal opportunity:
Equal Employment Opportunity is THE LAW

Posting Detail Information

Posting Number

Open Date

Close Date

Open Until Filled

Special Instructions to Applicant

Quick Link
Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * What is the highest level of education attained?
    • GED
    • High School Diploma
    • Associates Degree
    • Bachelors Degree
    • Masters Degree
    • PHD
  2. * How many years of experience do you have in this type of position?
    • 0-1
    • 1-3
    • 3-5
    • 5-7
    • 7+
  3. * How many years of experience do you have in customer service?
    • 1 Year
    • 2 Years
    • 3 Years
    • 4 Years
    • 5 Years or more
  4. * Do you have experience working in accounts receivable?
    • Yes
    • No
  5. * Do you have experience using automated accounting systems?
    • Yes
    • No
Documents Needed to Apply
Required Documents
  1. Resume
  2. Cover Letter/ Letter of Interest
Optional Documents
  1. Unofficial Transcripts Conferring Required Degree
  2. Letter(s) of Recommendation


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