Student Success Specialist, Technical and Operational Assistance

About CCRI and the Role

Position Title

Student Success Specialist, Technical and Operational Assistance

Department

AVP of Student Affairs

Position Category

Staff - NonClassified

About CCRI

The Community College of Rhode Island is New England’s largest community college, and a nationally-recognized leader in catalyzing student success and achievement for recent high school graduates and returning adults alike.

We provide affordable, open access to higher education, and we deliver on our mission to offer all students the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth.

Diversity is our strength. We champion equity, and we celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We strive to hire and retain culturally competent faculty and staff whose demographics are reflective of our diverse student body. To learn more about our employees’ values and what it means to work here, learn about our Guiding Principles here .

Posting Details > Special Instructions to Applicants


To apply for this position:

· Complete CCRI’s online application, and attach a cover letter and resume by the closing date.
· If attaching a resume complete with education history and/or employment history, please
disregard these sections within the online application.
· Please include the contact information for three (3) references within the application.
· Finalists will be required to provide official college transcripts.
· Please note that all RI Council of Postsecondary Education employees (i.e., full- and part-time
faculty and non-classified employees) must be fully vaccinated and boosted when eligible. Learn
more about CCRI’s vaccination policy here .

Please contact Human Resources at 401-825-2311 ( TTY : 401-825-2313) if you require assistance with the online application process.

EEO Statement


CCRI is an Equal Opportunity/Affirmative Action employer.

CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status, or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to CCRI’s Title IX Coordinator at TitleIXCoordinator@ccri.edu

The Clery Act requires colleges and universities to report campus crime data, support victims of violence, and publicly outline the policies and procedures they have put into place to improve campus safety.

Job Summary

Reporting to the Manager of Impact Initiatives, the Student Success Specialist will provide technical and operational assistance in the design, development, management, and continual support for advising interventions and services that will improve student retention and success. The Student Success Specialist will support our holistic, frequent, and proactive caseload advising model.
The Student Support Specialist will provide assistance that improves structure, outreach modes and frequency, standard policies and practice, training tools, and data use and tracking. The Specialist will help to set advising, counseling, and coaching standards and expectations, advocate for program needs, assess effectiveness of different strategies, and use data to monitor advising progress to equitable outcomes.

Position initially located at the Warwick campus, may include up to 2 days remote.

Duties and Responsibilities

Commitment to CCRI’s Mission:
· Demonstrate a commitment to the philosophy and mission of a comprehensive community college
· Work collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiences
· Work collaboratively with others and provide quality customer service in a diverse and inclusive environment
Advising-related Technologies
· Collaborate with Manager of Impact Initiatives (or similar) to provide independent and/or group technical support for staff that maximizes utilization of software and technology
· Design and maintain advising-related webpages
Use of Data to Improve Programming
· Support advising data tracking that allows staff to easily record, share, and analyze student engagement data and metrics relevant to program goals
· Support the use of data and predictive modeling to build targeted outreach strategies
· Use data to monitor staff progress and provide feedback and support
· Provide staff with easy access to information that helps personalize student support
Staff Training and Development
· Incorporate higher education and community college best practices into the vision, strategy and practices
· Help define levels of student need and engagement to help staff triage their efforts
· Help develop advising topics to be covered, and rules on how to take and store advising meeting information
· Develop and maintain advising training and cross-functional collaboration among departments interacting with students
· Develop training that encompasses policies and procedures that cover common student services such as financial aid, enrollment services, and information technology
Support Staff Outreach
· Develop student group activities that complement or partially replace one-on-one advising meetings
· Develop and execute virtual and on-campus touch points and communication plans
Direct Student Support
· As needed, coordinate and conduct outreach strategies that include phone calls, mailing, emailing, texting, web resources and other forms
· As needed, assist students with financial aid appeal package completion; review documentation, make appeal decision and complete decision documentation. Establish and monitor educational plan for students with approved appeals
· As needed, develop semester course selection prescribed by degree and transfer evaluations
· As needed, assist students, individually or in groups, with College Scheduler class registration
· As needed, provide students with an introduction to support services (e.g., tutoring), technologies (e.g., Starfish), and required actions (i.e., VOE ) to support self-service behavior and success
· Other duties as required

Minimum Requirements

· Bachelor’s degree;
· Demonstrated experience using multiple educational technologies such as video conferencing (e.g., WebEx), online teaching and learning solutions (e.g., Blackboard Learn), student success platforms (e.g., EAB Starfish), text messaging platforms (e.g., Signal Vine), enterprise resource planning ( ERP ) systems (e.g., Ellucian Banner), and degree audit solutions (e.g., Degree Works);
· Demonstrated experience with data analysis, data reporting, data interpretation and communication;
· Demonstrated proficiency with Microsoft Excel (e.g., filtering, pivot tables, and other basic functions);
· Demonstrated ability to create and present professional development/training resources.

Competencies and Desired Qualifications

The most suitably qualified candidate will possess the following:
· Demonstrated strong written and verbal skills, organizational, and interpersonal communication skills;
· Demonstrated ability to work independently with minimal supervision;
· Must be able to maintain the strictest confidentiality of information;
· Demonstrated experience with caseload management.

Position Details

Position Information

Full-Time/Part-Time

Full-Time

FLSA

Exempt

Pay Grade

PSA 12

Salary Information

Anticipated salary is $54,600

Benefits

Full-time employees enjoy an array of benefits, including:

• Comprehensive Health Benefits and Rewards for Wellness Incentives
• Paid Time Off
• Parental Leave
• In-State Tuition Waivers
• Legal Care Insurance

For a complete listing, visit: https://ccri.edu/hr/benefits/index.html

Collective Bargaining Unit

Reports To

Manager of Impact Initiatives

Permanent/Limited position

Permanent

Position End Date

Academic/Calendar Year

Calendar

Work Schedule Information

Non-Standard; 35 hours per week

Campus Location

Initially located at the Warwick Campus

Civil Service List position

Environmental Conditions

This position is not substantially exposed to adverse environmental conditions.

Licenses, Tools and Equipment

Posting Details

Posting Details

Number of Vacancies

1

Application Open Date

04/25/2023

Application Close Date

Posting Number

SF00897

Quick Link

https://jobs.ccri.edu/postings/4465

Special Instructions to Applicants

Some roles will require finalists to provide official college transcripts and proof of COVID -19 vaccination.

Disability Accommodations

CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process. If you should require an accommodation during the application process, please notify the Department of Institutional Equity and Human Resources prior to the closing of the posting by calling (401) 825-2311.

EEO Statement

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

CCRI is an Equal Opportunity/Affirmative Action Employer. CCRI prohibits discrimination on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, sexual orientation, genetic information, gender identity or expression, marital, citizenship status and veteran status in all employment matters. CCRI espouses that all employees and applicants have a right to equal opportunity in all terms, conditions, and privileges of employment.

Sexual harassment is a form of gender-based discrimination prohibited by Title IX.

The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Reports can be made available upon request.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. Do you have a Bachelor's degree?
   • yes
   • no
2. Do you have demonstrated experience using multiple educational technologies such as video conferencing (e.g., WebEx), online teaching and learning solutions (e.g., Blackboard Learn), student success platforms (e.g., EAB Starfish), text messaging platforms (e.g., Signal Vine), enterprise resource planning (ERP) systems (e.g., Ellucian Banner), and degree audit solutions (e.g., Degree Works)?
   • Yes
   • No
3. * In order to improve CCRI's advertising strategy, please let us know where you FIRST learned of this job opportunity. Please be specific when using website or publication names (example: LinkedIN, HigherEdjobs, Chronicle, personal referral, etc.).
   
   (Open Ended Question)
   
   

Applicant Documents
Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents