Financial Aid Specialist

Position Title: Financial Aid Specialist

Department: Financial Aid

Advertised Pay: 16.52/hour with potential for a higher rate commensurate with experience. Updated 7/1/23

Campus Location: Washburn University

The screening committee will review all eligible applications submitted until the position is filled.

Position Summary: The Financial Aid Specialist processes financial aid to ensure compliance with federal regulations in one or more areas while providing excellent customer service. The Financial Aid processing areas are Return to Title IV (R2T4)/Documentation of Attendance/Adjustment, Grants/Comment Codes, Satisfactory Academic Progress (SAP)/Consortium, Verification, and Loans.

Essential Functions:
• Communicate with students and families throughout the financial aid process.
• Work with faculty and staff to resolve student issues.
• Provide excellent customer service in person, over the phone, and over email.
• Run reports to assist with processing financial aid.
• Create and maintain Financial Aid Office Policies and Procedures Manual in respective areas.
• Provide cross-training to colleagues and assists with student employee training.
• Performs additional job-related duties as assigned or as appropriate.

Required Qualifications:
High school diploma or GED equivalent.
Two years of experience providing information to customers related to procedures and/or policies or a post-secondary degree.
Proven experience providing effective customer service.
Demonstrated effective interpersonal and communication skills.
This position requires access to U. S. Department of Education (ED) databases; Common Origination & Disbursement (COD), National Student Loan Data Systems (NSLDS), and Central Processing Services (CPS) and in order to have access to these databases, applicants cannot be in default or owe an overpayment in any Title IV Federal Financial Aid program

Preferred Qualifications:
Bachelor’s degree.
Financial aid experience
Experience with Ellucian’s Banner student information system.

Full time Hourly Mon-Fri 8am-5pm
Background Check Required