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Director of Technology Operations

Earlham College is a Top 100 National Liberal Arts College located in Richmond, IN, a small city that's just a short drive away from several major metropolitan areas including Dayton, Cincinnati, Indianapolis and Chicago.

Richmond and Earlham have a symbiotic relationship. Through research, studies, internships and volunteering, Earlhamites offer Richmond expertise and service as Richmond offers our students the chance to gain valuable, real-world experience. Our community assumes no religious affiliation but follows Quaker principles and practices, which include respect for persons, integrity, a commitment to peace and justice, simplicity, and consensus-based community decision-making. Earlham is committed to and proud of being a diverse and inclusive place most clearly visible in our student body: 20% of our student body are international, coming from 60+ nations in 2022, and 24% are domestic students of color. Faculty and staff also bring tremendous diversity to the College; many have lived and worked outside the United States, and they make a point of drawing on those experiences in their interactions with students. Additionally, Earlham makes it a priority to serve as a safe and welcoming place for LGBTQ+ communities and has a four-star rating on the Campus Pride Index. Our community is characterized by respect for every person and a commitment to social justice. Equity and inclusion are central to Earlham's institutional priorities and our leadership is committed to widening the path to an Earlham education.

Earlham College is seeking a Director of Technology Operations to join our team!

As a senior member of the Information Technology Services (ITS) department, the Director of Technology Operations works with the AVP of IT to lead and implement change throughout the organization. This position collaborates with the college’s various departments to execute projects that enhance technology use and support operational excellence, mentors junior staff members, and contributes to ITS planning, goal setting, and decision-making processes. The Director of Technology Operations meets ITS’s day-to-day needs by ensuring efficient and effective budgeting, purchasing, and inventory management, as well as maintenance of hardware, software applications and related contracts.

Primary Duties & Responsibilities:

Strategy & Planning
  • Research the external environment and present new technology opportunities and advancements in current systems.
  • Work with key stakeholders to articulate strategic technology projects and prioritize associated business requirements.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Establish, implement, develop, and control best practices for IT project management throughout the organization.
  • Ensure IT purchases align with the organization’s business strategy.
  • Define metrics and standards for vendor performance.
  • Document and communicate asset management strategies to team members and stakeholders.
Acquisition and Deployment
  • Conduct research on software and hardware products to meet agreed-upon requirements and support purchasing efforts.
  • Work with the AVP of IT to establish and communicate procurement guidelines, develop RFPs, and acquire goods and services accordingly.
  • Ensure adherence to organizational policy and legal/contractual best practices regarding suppliers.
  • Provide for orderly and timely purchasing of technology equipment and supplies to support daily operations.
Financial Management
  • Monitor and analyze trends in IT spending, inventory control and contractual agreements to make future recommendations and identify cost reduction opportunities.
  • Assist with development, analysis, and evaluation of cost recovery rates, cost benefit, and other quality management/assessment approaches for enterprise IT services.
Operational Management
  • Develop and utilize standard templates to write accurate and concise requirements specifications.
  • Plan, execute, and finalize IT projects on time and within budget.
  • Communicate and manage project expectations with team members and key stakeholders.
  • This position also oversees Earlham’s Campus Store, Mail Center, and Print Shop.
  • Monitor vendor and contract performance, intervening when performance falls below an acceptable threshold.
  • Track and compare warranties, maintenance agreements, and vendor contracts to assist with asset upkeep, upgrades, repair, and replacement.
  • Assist with physical equipment inventories and IT asset records reconciliation.
  • Adhere to Earlham College policies and procedures.
  • Perform other related duties and responsibilities as required or assigned

Minimum Qualifications:
  • University degree or college diploma in a related field and/or equivalent work experience.
  • Two to three years of project management, requirements gathering, organizational change management, and/or related business management experience.
  • One to two years of purchasing, inventory, and/or budgeting experience.
  • Background in personnel management and strong understanding of human resources management principles, practices, and procedures.
  • Prior experience in technology service, support, maintenance and/or implementation.
  • Be a positive example and resource to all Earlham Students.
Preferred Qualifications:
  • Project Management Professional (PMP) certification.
  • Working knowledge of current information technologies across a wide variety of areas and familiarity with associated services and contractual agreements.
  • Knowledge of applicable data privacy practices and laws.
Personal Attributes
  • Experience working both independently and in a collaborative, team-oriented environment.
  • Proven analytical, evaluative, and problem-solving abilities.
  • Excellent listening, interpersonal, written, and oral communication skills.
  • Ability to elicit cooperation from colleagues, stakeholders, and vendors.
  • Demonstrated integrity and ability to respect individual privacy.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Ability to exercise independent judgment and act on it.
  • Exceptional customer service orientation.
  • Ability to learn, understand, master, and apply new technologies.
  • Serve as a positive example and resource to all Earlham Students.
The review of applications will begin immediately and continue until the position is filled.

To Apply
  • Please submit the following application materials through our Earlham Careers Portal
  • Cover letter - Please address your thinking and experience with matters of Diversity, Equity and Inclusion, as it relates and specifically pertains to this position.
  • Resume
  • List of Three References with Contact Information
Earlham College is an equal opportunity employer committed to building a diverse community, one that reflects the makeup of society at large and that particularly welcomes and supports individuals from groups that have been historically marginalized because of factors such as race, ethnicity, sex, gender identity, gender expression, sexual orientation, socioeconomic class, and physical ability. The College strongly encourages applications from women and people of color. As an institution with a Quaker identity, the College also solicits applications from members of the Religious Society of Friends (Quakers).

Earlham's Work Authorization Policy

Earlham utilizes E-Verify to confirm employment eligibility for all newly hired employees within the United States.

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