Earlham College is a Top 100 National Liberal Arts College located
in Richmond, IN, a small city that's just a short drive away from
several major metropolitan areas including Dayton, Cincinnati,
Indianapolis and Chicago.
Richmond and Earlham have a symbiotic relationship. Through
research, studies, internships and volunteering, Earlhamites offer
Richmond expertise and service as Richmond offers our students the
chance to gain valuable, real-world experience. Our community
assumes no religious affiliation but follows Quaker principles and
practices, which include respect for persons, integrity, a
commitment to peace and justice, simplicity, and consensus-based
community decision-making. Earlham is committed to and proud of
being a diverse and inclusive place most clearly visible in our
student body: 20% of our student body are international, coming
from 60+ nations in 2022, and 24% are domestic students of color.
Faculty and staff also bring tremendous diversity to the College;
many have lived and worked outside the United States, and they make
a point of drawing on those experiences in their interactions with
students. Additionally, Earlham makes it a priority to serve as a
safe and welcoming place for LGBTQ+ communities and has a four-star
rating on the Campus Pride Index. Our community is characterized by
respect for every person and a commitment to social justice. Equity
and inclusion are central to Earlham's institutional priorities and
our leadership is committed to widening the path to an Earlham
Earlham College is seeking a Director of Technology Operations
to join our team!
As a senior member of the Information Technology Services (ITS)
department, the Director of Technology Operations works with the
AVP of IT to lead and implement change throughout the organization.
This position collaborates with the college’s various departments
to execute projects that enhance technology use and support
operational excellence, mentors junior staff members, and
contributes to ITS planning, goal setting, and decision-making
processes. The Director of Technology Operations meets ITS’s
day-to-day needs by ensuring efficient and effective budgeting,
purchasing, and inventory management, as well as maintenance of
hardware, software applications and related contracts.
Primary Duties & Responsibilities:
Strategy & Planning
Acquisition and Deployment
- Research the external environment and present new technology
opportunities and advancements in current systems.
- Work with key stakeholders to articulate strategic technology
projects and prioritize associated business requirements.
- Develop business case justifications and cost/benefit analyses
for IT spending and initiatives.
- Establish, implement, develop, and control best practices for
IT project management throughout the organization.
- Ensure IT purchases align with the organization’s business
- Define metrics and standards for vendor performance.
- Document and communicate asset management strategies to team
members and stakeholders.
- Conduct research on software and hardware products to meet
agreed-upon requirements and support purchasing efforts.
- Work with the AVP of IT to establish and communicate
procurement guidelines, develop RFPs, and acquire goods and
- Ensure adherence to organizational policy and legal/contractual
best practices regarding suppliers.
- Provide for orderly and timely purchasing of technology
equipment and supplies to support daily operations.
- Monitor and analyze trends in IT spending, inventory control
and contractual agreements to make future recommendations and
identify cost reduction opportunities.
- Assist with development, analysis, and evaluation of cost
recovery rates, cost benefit, and other quality
management/assessment approaches for enterprise IT services.
- Develop and utilize standard templates to write accurate and
concise requirements specifications.
- Plan, execute, and finalize IT projects on time and within
- Communicate and manage project expectations with team members
and key stakeholders.
- This position also oversees Earlham’s Campus Store, Mail
Center, and Print Shop.
- Monitor vendor and contract performance, intervening when
performance falls below an acceptable threshold.
- Track and compare warranties, maintenance agreements, and
vendor contracts to assist with asset upkeep, upgrades, repair, and
- Assist with physical equipment inventories and IT asset records
- Adhere to Earlham College policies and procedures.
- Perform other related duties and responsibilities as required
- University degree or college diploma in a related field and/or
equivalent work experience.
- Two to three years of project management, requirements
gathering, organizational change management, and/or related
business management experience.
- One to two years of purchasing, inventory, and/or budgeting
- Background in personnel management and strong understanding of
human resources management principles, practices, and
- Prior experience in technology service, support, maintenance
- Be a positive example and resource to all Earlham
- Project Management Professional (PMP) certification.
- Working knowledge of current information technologies across a
wide variety of areas and familiarity with associated services and
- Knowledge of applicable data privacy practices and laws.
- Experience working both independently and in a collaborative,
- Proven analytical, evaluative, and problem-solving
- Excellent listening, interpersonal, written, and oral
- Ability to elicit cooperation from colleagues, stakeholders,
- Demonstrated integrity and ability to respect individual
- Ability to prioritize and execute tasks in a high-pressure
- Ability to exercise independent judgment and act on it.
- Exceptional customer service orientation.
The review of applications will begin immediately and continue
until the position is filled.
- Ability to learn, understand, master, and apply new
- Serve as a positive example and resource to all Earlham
- Please submit the following application materials through our
Earlham Careers Portal
- Cover letter - Please address your thinking and experience with
matters of Diversity, Equity and Inclusion, as it relates and
specifically pertains to this position.
- List of Three References with Contact Information
Earlham College is an equal opportunity employer committed to
building a diverse community, one that reflects the makeup of
society at large and that particularly welcomes and supports
individuals from groups that have been historically marginalized
because of factors such as race, ethnicity, sex, gender identity,
gender expression, sexual orientation, socioeconomic class, and
physical ability. The College strongly encourages applications from
women and people of color. As an institution with a Quaker
identity, the College also solicits applications from members of
the Religious Society of Friends (Quakers).
Earlham's Work Authorization Policy
Earlham utilizes E-Verify
to confirm employment eligibility for all
newly hired employees within the United States.