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Student Account Services Representative

Posting Details

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Position Information

Working Title
Student Account Services Representative

Department
Student Account Services

Compensation Title

Position Number
30016777

Position Status
Regular

Work Schedule

8:15am – 4:30pm, Monday through Friday
Limited additional evening hours

Hours per Week
37.5

Months per Year
12

Commitment to Inclusive Excellence

Northern Kentucky University ( NKU ) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty, and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence. Our vision is that NKU will be nationally recognized for being a student-ready, regionally engaged university that empowers diverse learners for economic and social mobility. We will do this while promoting a culture of excellence, acting with integrity, fostering a community of belonging, working with creativity and innovation, and maintaining a climate of collegiality. In your role, you will be expected to ensure that students who interact with you have a high-quality experience that supports the vision of the institution.

Purpose of Position

Provide exemplary customer service and maintain positive interactions resulting in high customer service satisfaction.

Primary Responsibilities

1) Primary customer service rep that provides excellent customer service on the phones, office email, online chat functions and in person service.
2) Basic accounting skills and the ability to understand student accounts in our primary processing systems, SAP and ProSam.
3) Assist students in understanding their account balances and in determining methods of payment.
4) Accurately process daily office deposits received in overnight drop box, mail and in person payments.
5) Follow daily cash desk procedures and prepare bank deposits using strong understanding and practice of basic math and accounting skills.
6) Give Orientation presentation discussing tuition, payment options and financial aid at New Student Orientation to incoming parents and students.
7) Effectively communicate SAS policies to students, faculty and staff.

Qualifications

Skills:
- Ability to communicate effectively with a diverse customer population.
- Perform mathematical functions, bookkeeping, accounting and record keeping with accuracy and close attention to detail.
- Ability to learn computer software and reporting tools.
- Demonstrate excellent organization and analytical skills.

Preferred Experience:
- Experience in customer service required.
- One year of higher education administrative service(s) experience preferred.

Any equivalent combination of education, training and experience, which provides the required knowledge, abilities and skills may be considered.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education
Acceptable Equivalency

Preferred Education
Bachelor's Degree

Minimum Experience
2 years

Salary
$19.04/hour

Pay Grade
S68

Posting Detail Information

Requisition Number
2023S1825

Job Open Date
04/25/2023

Job Close Date

Open Until Filled
No

Quick Link
https://jobs.nku.edu/postings/12919

Is this an internal only posting?

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please briefly explain you customer service experience.

    (Open Ended Question)

Documents Needed to Apply
Required Documents
  1. Resume
  2. References
Optional Documents
  1. Cover Letter/Letter of Application
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2


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