INFORMATION TECHNOLOGY SUPPORT SPECIALIST
San Jose/Evergreen Community College District
Close/First Review Date:
Evergreen Valley College
The Information Technology Support Specialist reports to the Campus
Technology Support Services Supervisor at Evergreen Valley College.
The work schedule is 12 months per year; Monday - Friday; 8:00 a.m.
- 5:00 p.m.
This position is represented by the California School Employees
Association (CSEA), Chapter 363.
Under the direction of an assigned supervisor, perform skilled and
technical duties related to the installation, maintenance and
repair of computer endpoints including but not limited to:
district-owned desktop and laptop computers, various mobile
computing devices, peripheral equipment, printers, audio-visual
equipment; assist faculty and staff in the proper use and
maintenance of equipment both on and off campus.
DUTIES AND RESPONSIBILITIES
1. Install, maintain and perform routine to complex
troubleshooting and repair on IT equipment such as desktop and
laptop computers, mobile computing devices, peripherals, printers,
audio-visual equipment and other related equipment.
2. Install, maintain and support software for classrooms, meeting
rooms, offices, work rooms, facilities and labs across campus. This
involves large scale deployment and management of software and
licenses using a variety of software imaging and management
3. Support cloud computing (i.e. cloud storage, webmail. Learning
management systems, web-based software) enhance productivity,
operations, research, learning and instruction.
4. Troubleshoot and resolve printing, copying and scanning issues
for all printers and copiers for assigned sites.
5. Transport, set up and test a variety of audio, video and
telecommunication and computer equipment including televisions,
cameras, monitors, recording devices, microphones, audio and video
switches; balance and adjust video equipment; troubleshoot problems
6. Install and configure network stations, connect network cards,
cables, and other network equipment as needed to connect devices to
the District network; provide technical support and analyze
symptoms of malfunctions. Provide installation and testing of
network equipment for instructional purposes. Troubleshoot network
7. Diagnose system hardware and software; perform appropriate
repair or recovery procedures; assist non-technical users and
provide technical support based on analysis of symptoms.
8. Operate a variety of hand and power tools as needed to install
and repair equipment and classroom technologies.
9. Provide assistance, information and technical expertise to
faculty and staff regarding the safe and proper operation and
maintenance of assigned equipment.
10. Provide input into the budget preparation process; research the
cost, technical specifications and comparability of electronics
11. Prepare and maintain a variety of records related to equipment
maintenance and repair, inventory control, service manuals and
wiring diagrams, software and licensing agreements.
12. Assist in the evaluation, design and recommendations for
classroom AV systems; evaluate, test and modify existing equipment
to improve performance and reliability.
13. Provide technical and user support for a variety of events and
meetings including video conferencing (such as Zoom and Skype) and
audio-visual technology setup and teardown including conference
14. Perform other duties related to the position as assigned.
1. Computer operating systems, office productivity software,
instructional application software.
2. Best practices of computer, printer, audio-visual repair and
3. Cloud computing and mobile computing and related
4. Printing system configuration and maintenance.
5. Audio-visual equipment and components related to classroom
instructional use and events and conference rooms
6. Applicable safety rules and regulations.
Skills and Ability to:
1. Inspect, troubleshoot, and repair computer and
2. Operate and use various hand and power tools in a safe and
3. Install, maintain and configure complex software
4. Analyze situations accurately and adopt an effective course of
5. Stay current in field by continually expanding knowledge of
software programs and networking systems on a variety of operating
6. Define problems, research and collect data, and write routine
reports and correspondence.
7. Effectively communicate and interact with persons of diverse
backgrounds and abilities.
8. Establish and maintain cooperative and effective working
relationships with others.
EDUCATION AND EXPERIENCE
1. Associate’s degree from a two-year accredited or technical
2. Three years of experience in computing hardware and software,
networking, and digital/analog audio-visual equipment repair.
1. Bilingual abilities, desirable.
District’s Diversity Requirements
- Demonstrated sensitivity, knowledge and understanding of the
diverse academic, socioeconomic, gender identity, sexual
orientation, cultural, disability, and ethnic background of groups
historically underrepresented, and groups who may have experienced
- Success integrating diversity as appropriate into the major
duties outlined in the job description and in the duties listed in
the District’s hiring policy; or demonstrated equivalent
transferable skills to do so.
$85,230 - $104,060 Annual Salary (Range 112: Classified Salary
Schedule Fiscal Year 2022-2023). Starting placement is generally at
Excellent fringe benefit package includes a pension, medical,
dental, vision, EAP (employee assistance plan) and life insurance
for employee and eligible dependents, and income protection.
Voluntary plans include supplemental life insurance, Flexible
Spending Accounts, 403b and 457 Deferred Compensation Accounts.
Classified employees also receive vacation, 12 sick leave days and
19 paid holidays.
To be considered for this position please visit our web site and
apply on line at the following link: https://sjeccd.peopleadmin.com/
About San Jose/Evergreen Community College District
The District is represented by dedicated and talented employees who
are passionate about providing our student population with the best
educational experience possible. The District recognizes that
cultural diversity in the academic environment promotes academic
excellence; fosters cultural, racial and human understanding;
provides positive roles models for all students, and creates an
inclusive and supportive educational and work environment for its
employees, students, and the community it serves.
As of fall 2017, with enrollment of approximately 18,500 per
semester, and an extremely diverse student population
(Hispanic/Latino 44%, Black/African-American 4%, Asian/Pacific
Islander 32%, American Indian/Native American 0.5%, White/Caucasian
11%) attaining educational goals reflecting 45% - AA Degree and
Transfer to a 4-Year College/ University, the District’s emphasis
on student success makes it a recognized educational leader in the
The District encourages a diverse pool of applicants to serve as
colleagues to an existing diverse group of managers, supervisors
and confidential staff consisting of 29 % Hispanic/Latino, 13%
Asian/Pacific Islander, 7% Black/African American, 23%
White/Caucasian, and as well as encouraging applications from all
qualified, outstanding applicants.