Patient Service Coordinator/ MA

Patient Service Coordinator position responsibilities 50%

• Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at the Johns Hopkins Division of Gastroenterology and Hepatology clinic at Knoll North.
• Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.
• Schedule patients for laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Print and mail directions, maps, fee schedules, and department specific information to patients.
• Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient's demographic data by phone or in person.
• Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations.
• Obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Arrange or assist in arranging patient transportation.
• Answer phones and provide routine information to callers.
• If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
• Review patient charges and extract chargeable items.
• Collect time of service payments, issues receipts, and prepare cash settlement records.
• Input diagnostic and procedure codes to TAP system for computer billing.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Work with available institutional support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.Refer patient to appropriate office and ensure application for funds has been made.
• Prepare patient's statement of charges and review with patient.
• Assist with basic insurance and third party queries and explain payment policies.
• Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant incoming and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out.

Certified Medical Assistant Responsibilities 50%

• The Certified Medical Assistant (MA) has duties and responsibilities related to patient care in the ambulatory clinic environment.
• The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team.
• The CMA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care.
• The CMA reports to the clinic operations manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the areas policies and procedures.
• The CMA must demonstrate competency in all skills related to the performance of patient care.
• The CMA maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety.
• The CMA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for Medical Assistants in the clinical area.

Clinical

• Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team.

• Collects patient information and assessment data. Obtains and records patients vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner. Obtains additional data from patient and significant other based on initial data collection. Performs chart review prior to clinic visit to obtain historical data.
• Monitors patient status recognizing and reporting abnormal findings or changes in condition.
• Organizes patient care activities based on assessment findings.
• Confirms and clarifies written orders prior to implementation of delegated tasks.
• Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.
• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures. (See attached skills list).
• Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety.
• Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. Acts as a trainer for new employee and extern orientation, and coordinates activities related to proficiency for these employees.
• Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies.
• Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patients need for additional information, and refers to appropriate healthcare resources.
• Performs injections, including but not limited to, flu, Hepatitis A, B, and C
• Knows how to administer breath tests and capsules
• Takes pre-visit vitals, including but not limited to, weight, blood pressure, temperature
• Obtains lab results, and under MD guidance, does routine patient notification of results.