About Embry-Riddle Aeronautical University:
Embry-Riddle Aeronautical University is an independent, culturally
diverse institution providing quality education and research in
aviation, aerospace, engineering, and other related fields with
residential campuses located in Daytona Beach, Florida and
Prescott, Arizona. The University's Worldwide campus provides
educational opportunities online and at approximately 130 locations
throughout the United States, Asia, Europe, and Central/South
As the largest and most comprehensive aviation and
aerospace-focused university in the world, Embry-Riddle is a unique
institution. Over the past 90 years, the University has evolved
with industry to break new ground and produce top-level graduates
who serve the ever-changing needs of aviation and aerospace and
other STEM-related disciplines. Embry-Riddle offers programs in
seven primary fields of study including: Applied Science; Aviation;
Business; Computers and Technology; Engineering; Safety, Security,
and Intelligence; and Space.
For Academic Year 2021-22, there were over 11,100 undergraduate,
graduate, and doctoral students that attended the University's
residential campuses and approximately 20,195 students in total
enrolled with the University around the world.
Embry-Riddle Aeronautical University - Worldwide announces an
opportunity within the Department of Academic Technology. The
Academic Technology Support Specialist I provides support for
University supported teaching and learning technologies and tools
for the Worldwide Campus’ learning environments. Utilizing various
forms of communication, such as phone, email, web-conferencing, and
ticketing system tools, the Support Specialist provides technical
support, troubleshoots and resolves issues related to academic
technologies for various stakeholders. This position provides
support to various University teams, such as Instructional Design
and Development, IT Support, the Rothwell Center for Teaching and
Learning Excellence, Scheduling, and other vendors. This is a Tier
2 support position that requires specialized knowledge related to
the Learning Management System, 3rd party textbook integrations,
web conferencing, and other course and program specific academic
software. The Support Specialist must also have experience working
with and troubleshooting issues related to browsers, operating
systems, and hardware.
The Academic Technology Support Specialists maintain the term start
process which includes quality assurance inside of live courses,
integration setup, and course publishing. Other duties include
assisting with HTML documentation and knowledgebase article
updates, browser process automation, and testing and
troubleshooting of new and prospective academic technologies.
This is an entry-level position that is physically located at
the ERAU Worldwide Campus Headquarters in Daytona Beach,
- Associate's degree and at least three years of experience
providing eLearning or IT support.
- Highly developed interpersonal and effective communication
skills (customer service), including the ability to communicate and
support effectively in person, telephone and electronic mail. Must
be able to work effectively in a team environment.
- Strong attention to detail and quality control.
- Ability to work independently and use existing resources to
- Advanced technical aptitude, including experience with online
learning management systems, web development (HTML), web video
conferencing software and an understanding of computer hardware,
peripherals such as web cameras, and operating systems.
- Demonstrated competence with Microsoft Office Suite and web
- Experience supporting web browsers and how they interface with
- Ability to learn new things and keep up with the pace of
- Bachelor's degree and at least three to five years of
experience providing eLearning or IT support.
- Experience working with Canvas Learning Management
- Experience using HTML and CSS
- Working knowledge of Zoom.
- Basic understanding of LTIs/APIs.
- Experience working with academic technologies in the higher
- While a bachelor’s degree is preferred, a combination of
education and experience will be considered.