Instructional and Learning Technology Support Specialist

Instructional and Learning Technology Support Specialist
Whitman College

Compensation: $54,000 - $59,700

WHITMAN COLLEGE

Located in the historic community of Walla Walla, Whitman's vibrant and beautiful tree-lined campus is home to an intellectually diverse, dynamic, welcoming and supportive community of some 500 staff and faculty serving approximately 1,500 students from the local region and across the globe. With exceptional students, accomplished faculty and staff, and a fiercely loyal and growing number of engaged alumni, Whitman College continues to build on its national reputation for academic excellence as one of the top liberal arts colleges in the country.

Whitman College is cultivating a community built on inclusion and belonging. We recognize the value of those who can offer historically underrepresented perspectives and encourage applications from those whose background, knowledge, and insights from lived experience can add to the college's working and learning environment. Whitman College is an Equal Employment Opportunity employer (EEO) .

POSITION PURPOSE

The principal responsibility of the Instructional and Learning Technology Support Specialist is to work with and support the fundamental technology needs of faculty in their respective academic departments. This position supports the augmenting and enhancing of instruction and learning through technology, for both students and faculty, by carrying out key operations. As a member of the Instructional and Learning Technology (ILT) group of Whitman College Technology Services (WCTS), this position collaborates with other IT members to provide an information technology environment that is consistent with the goals and needs of Whitman College students, faculty, and staff.

HIRING SALARY RANGE

Successful applicants can expect to start between $54,000 and $57,000

PRINCIPAL ACCOUNTABILITIES

• Perform preparations, deployment, and record keeping of technology- especially computer lifecycle allocations- for faculty members.
• Collaborate with other WCTS staff members to help faculty by answering/addressing technology support requests and assisting in routine technology maintenance as needed. This includes but is not limited to software installations and issues, LMS (Canvas) support, hardware interoperability issues with peripherals, and classroom technology support.
• Assist Instructional and Learning Technologists with projects that enhance, augment, and support the effective and/or innovative applications of technology to meet faculty members' pedagogical and scholarly pursuits.
• Assist other ILT staff members with computer lab equipment deployment and maintenance.
• Collaborate with other WCTS staff members in preparing and disseminating information (e.g. documentation, handouts, newsletter) regarding WCTS services.
• Provide auxiliary assistance to Client Services' desktop and application support.
• Perform other essential duties as assigned.

REQUIRED KNOWLEDGE SKILLS & ABILITIES

Must be able to explain and/or demonstrate that they possess the knowledge, skills, and abilities to successfully perform the essential functions of the job, with or without reasonable accommodation, including:

• Demonstrated excellence in interpersonal and communication (written and verbal) skills.
• Strong ability to establish and maintain cooperative and harmonious working relationships in a diverse and multicultural environment.
• Ability to positively contribute to the College's core values of diversity, equity, inclusion and anti-racism.
• A proven ability to make technical issues understandable to a variety of different people.
• Demonstrated commitment to participatory management and a strong service orientation.
• Attention to detail and accuracy.
• Strong, creative, and analytical approaches to problem solving.
• Willingness to very occasionally work on an evening and/or a weekend.

PREFERRED KNOWLEDGE, SKILLS & ABILITIES

The following attributes are not mandatory, but we hope for as many of these as possible in the ideal candidate:

• Proficiency with Windows, Mac OS, and mobile operating systems (iOS, Android, etc). Knowledge of Linux and/or Unix is a plus.
• Experience supporting and using any or all of the following:

• • Learning Management Systems (e.g. Canvas, Blackboard, Moodle).
  • Multimedia applications for presentation/publication, graphics, audio, video, digitization of analog materials, and social media interaction.
  • Data management and visualization applications (e.g. SAS, SPSS, R, FileMaker Pro, SQL,NVivo, Reference/Bibliographic Data Management applications, GIS applications, Digital Asset Management applications).
  • Applications for scientific study and research (e.g. Mathematica, ChemDraw, Matlab, Anaconda)
  • Operating system interaction via command line interfaces and/or scripting (e.g. Bash, PowerShell).

• Passion for and dedication to the role of instructional and learning technologies in higher education.
• The ability to match technical opportunities to college goals.
• Marked ability to work alone and in teams.
• A proven ability to translate challenges into opportunities and work comfortably in a changing, multi-tasked, and sometimes ambiguous environment.
• Demonstrated excellence in visual and media communication and composition.
• Valuation and understanding of the benefits of failure.

MINIMUM QUALIFICATIONS

• Bachelor's degree AND/OR equivalent combination in education and related experience/work in technology.

PREFERRED QUALIFICATIONS

• Bachelor's degree or advanced degree with an emphasis/major in education, technology, instructional design or related field.
• Experience working in an educational environment.

BENEFITS

Whitman College offers a competitive benefits program that is designed to attract qualified candidates and retain talented employees. Full-time employees enjoy the following benefits:

Medical/Dental/Vision Insurances.

Basic life, accidental death and dismemberment and long term disability insurances with the capability to elect additional voluntary coverage.

403(b) Defined Contribution Retirement Plan with a 10% matching contribution after eligibility requirements are met.

Paid Time Off: 20 accrued vacation days, 12 accrued sick days, 13 paid holidays.

Tuition Remission - Dependent Children

Employee tuition waiver for one Whitman course per semester.

Employee Assistance Program

Learn more about benefits eligibility here.

COVID-19 PROTOCOLS

At Whitman College, we take seriously the safety of our community. Whitman is a fully vaccinated campus, requiring all employees and students to be up to date with their COVID-19 vaccinations or have an approved exemption. More information can be found here.

DISABILITY ACCOMMODATION FOR JOB CANDIDATES

Contact Human Resources regarding requests for disability accommodation in the employment application process.

APPLICATION REVIEW

Application review will begin immediately through May 8, 2023 and will continue until the position is filled.

START DATE

June 2023


For full application instructions and position description, visit https://whitman.bamboohr.com/jobs/view.php?id=274&source=bamboohr


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