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Records Coordinator

Southern University at New Orleans
New Orleans, Louisiana
Posted Date
Apr 20, 2023

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Job Details


The Record Coordinator is responsible for the management of the Office of the Registrar and Student Records. The administrative supervisor will lead by example, providing all students, employees, faculty and staff with excellent customer service. Patience and experience with handling multiple and complex tasks are essential for this role. The administrative supervisor will perform a variety of routine to moderately complex administrative tasks in support of the activities of the Office of Student Records.

WORK ACTIVITIES: Activities include, but are not limited:

  • Assist in processing incomplete grades each semester and the changing of Incomplete grades at the deadline.
  • Verifying degrees and downloading transcripts from National Student Clearinghouse.
  • Processing transcripts in BANNER and in Parchment.
  • Update existing information in the system regarding student name or address changes.
  • Process students’ change of major forms in the Office of Records.
  • Assist with registering students, processing add/drop forms and the reinstatement of student schedules.
  • Assist with the hiring, training and supervisor of all work study students in the Office of Records.
  • Answer incoming phone calls and respond to emails.
  • Greet each student & visitor in a positive and customer service minded manner.
  • Receive, review and submit a variety of documents, reports, invoices, etc.
  • Organizes and maintains paper and electronic filing systems.
  • Assist with special activities such as Commencement.
  • Other duties as deemed necessary.


  • Bachelor’s Degree required.
  • At least three (3) years of clerical, office or secretarial experience working in higher education and/or fast-paced business environment.
  • Strong verbal, written and interpersonal communication skills.
  • Strong organization and analytical skills.
  • Proficient in Microsoft Office Suite Software.
  • High degree of attention to detail.
  • Ability to work effectively with individuals from diverse communities and cultures.
  • Ability to adhere to and enforce all applicable rules and regulations of the University.
  • Must have the ability to maintain confidentiality and handle sensitive matters with discretion.

Why join our team?

Southern University of New Orleans (SUNO) was founded in 1956 as a branch campus of the Southern University and A&M College located in Baton Rouge, Louisiana. Established as an open community of learner’s classes began with 158 students, one building, and a motivated faculty of fifteen. Today, SUNO offers a myriad of academic programs and employees over 300 dedicated faculty and staff members. Our faculty and staff remain committed to SUNO’s mission of empowering and promoting upward mobility of diverse populations of traditional and non-traditional students.

Compensation Package:

When you become a member of the Southern University of New Orleans (SUNO) campus community – faculty or staff, you are eligible to participate in the University’s comprehensive benefits package that include:

  • Health, dental, and vision insurance. SUNO offers several different plan options for eligible members to participate.
  • Life insurance. SUNO offers two full-insurance insurance programs for eligible participants. The State of Louisiana pays for half of the premium for eligible participants.
  • Accidental Death & Dismemberment (AD&D) insurance. 
  • Retirement plans. Depending on your employee classification (faculty, unclassified or classified), SUNO offers three different options.
  • Tuition benefit. Eligible employees and their dependents may participate in the University tuition waiver program.

How to Apply:

Candidates should submit a complete curriculum vita with a letter of interest stating how qualifications and experience align with expectations of this position (the letter of interest should be no more than seven pages), and three references with their contact information to the attention of Human Resources. All information must be submitted through the link provided.

Southern University of New Orleans (SUNO) participates in e-Verify for verification of citizenship and employment authorization.

Southern University of New Orleans (SUNO) is an Equal Opportunity Employer.

While we encourage all interested applicants to apply, please be aware that not all candidates will be interviewed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties. Criminal background checks and reference verification are required. Southern University at New Orleans, a Southern University and A & M College System unit, a historically Black comprehensive university, is committed to teaching, research, and service in preparing traditional and non-traditional students for degree attainment, transfer, workforce, graduate study, and self-improvement. This preparation is available through multiple delivery methods for students seeking certificates, associate's, bachelor's, and master's degrees.

In compliance with Title IX of the Education Amendments of 1972, Title VI and VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and other federal, state, and local laws, Southern University at New Orleans (SUNO) forbids discriminating or harassing conduct that is based on an individual's race, color, religion, sex, ethnicity, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity, gender expression, genetic information, veteran or military status, membership in Uniformed Services, and all other categories protected by applicable state and federal laws.

This commitment applies but is not limited to decisions made with respect to hiring and promotion, the administration of educational programs and policies, scholarship and loan programs, and athletic or other College-administered programs. Discriminatory acts of any kind are strictly forbidden.

American with Disabilities Act (ADA) Statement
Southern University of New Orleans (SUNO) complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Bernette Taylor, Director of Human Resources at (504) 286-5273 or by email at


Southern University at New Orleans (SUNO) was founded as a branch unit of Southern University and Agricultural & Mechanical College in Baton Rouge (SUBR) on September 4, 1956.  Our mission is to promote the upward mobility of diverse populations of traditional and non-traditional students through quality academic programs, teaching, research, and service to achieve excellence in higher education using various teaching and learning modalities.  As a member agency of the State of Louisiana and the Southern University System, SUNO employees are offered a wide range of compensation benefits and professional development opportunities.  We aim to attract, enhance, and retain energetic and highly qualified faculty and staff.

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