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Program Assistant - Assessment Center

Employer
Columbia Basin College
Location
Washington, United States
Salary
Salary Not Specified
Date posted
Apr 19, 2023


Description

Columbia Basin College ('CBC' or the 'College') seeks a Program Assistant to perform work in support of the Assessment Center. This position provides information to students, service providers and other campus entities. The Program Assistant maintains test history for students, processes in-person & online placement results and schedules all required testing appointments. This position reports to the Director for the Assessment Center.

This position is open until filled. First consideration will be given to applicants whose complete application has been received by April 30, 2023 @ 11:59 PM Pacific Time.

If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at dcook@columbiabasin.edu or (509) 542-4407.

As a condition of employment, Classified staff must be fully vaccinated. Please note that any offer of employment is contingent upon you providing verification of your vaccine status, having an approved medical accommodation, or having an approved religious accommodation. No start date will be approved until you have either verified your vaccine status or have an approved accommodation. Need more information? Please contact covidvaccinemandate@columbiabasin.edu .

Primary Responsibilities
  • Serve as a primary contact with program participants for a variety of assessments; provide information regarding program practices and activities; perform a variety of public relations functions; deliver group instructions during various testing sessions; coordinate accommodated test administration for students with a documented disability;
  • Prepare daily testing rosters; verify all supporting documentation; troubleshoot and resolve discrepancies; with assistance from technical support teams, report technical issues with exam delivery during test sessions for all exam sponsors;
  • Manage check-in process, including editing records, printing test scores and reports, lab set-up, in-room proctoring and producing hard copies of student records;
  • Ensure and maintain security of test materials and confidentiality of test results and other sensitive information;
  • Compose correspondence, printed materials, and/or informational e-mails related to program practices, procedures and operations; edit materials for accuracy, appearance, readability and style;
  • Establish and maintain records and files; record statistical information; prepare narrative and/or statistical reports regarding program operations;
  • Schedule appointments and meetings;
  • Communicate with testing sponsors to resolve technical issues during assessment deliveries;
  • Coordinate arrangements for program activities such as large testing sessions, meetings, conferences and off-site events;
  • Provide proctoring services during online sessions and at assigned outreach facilities as needed;
  • Adhere to the standards and guidelines of the National College Testing Association;
  • Remain up-to-date with training and in-service for all test publisher testing requirements; must attain certifications needed to administer appropriate exams; maintain required certification through Pearson Vue, in order to serve as an authorized GED Examiner to guarantee proctoring support; produce and submit to Pearson Vue incident reports detailing technical and/or operational issues as well as potential candidate misconduct;
  • Read technical manuals and apply knowledge;
  • Utilize conflict resolution skills when assisting difficult customers;
  • Work effectively in a diverse community and meet the needs of diverse student populations;
  • Receive and maintain inventory;
  • May direct the work of student workers; and
  • Perform other related duties as assigned.
Required Qualifications
  • High school graduate or equivalent; and
  • Two (2) years of full-time clerical experience.

Preferred Qualifications:
  • Associate's degree or equivalent from an institutionally accredited college or university.
Skills & Abilities

Analytical Skills : Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures;

Customer Service Skills : Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments;

Computer Skills : Ability to use Microsoft Office Suite with proficiency;

Interpersonal Skills : Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others' ideas and try new things;

Oral Communication : Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings;

Written Communication : Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information;

Professionalism : Ability to approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments;

Quality : Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality; and

Technical Skills : Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.

TERMS OF EMPLOYMENT:

This position is a twelve (12) month, full-time, represented, classified staff position. The position is overtime eligible and the typical work hours are Monday through Thursday from 7:00 a.m. to 4:30 p.m. and Friday from 7:00 a.m. to 12:00 p.m.; however, must be available to work a flexible schedule when prior notice is given by the College. This position is available immediately.

PROCESS NOTE:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

**Please note that selected interview candidates will be subject to supplemental testing that will measure skills and abilities related to this position (e.g., Communication, Analytical Skills, MS Office Simulation [Excel, PowerPoint, Outlook, and Word], Customer Service, etc.).

CONDITIONS OF EMPLOYMENT:
In the interest of providing a healthy, safe and secure educational and work environment and in order to meet the requirements of federal legislation, it is the policy of Columbia Basin College to maintain an alcohol and drug-free workplace for our employees and students.

If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.

Columbia Basin College operates under an approved affirmative action plan and encourages applications from persons of color, women, veterans and persons of disability. The Human Resources Office is accessible to those with disabilities. If you need accommodation in application or employment, contact the Human Resources Office at (509) 542-4740.

OTHER JOB ELEMENTS:
The physical demands and work environment characteristics described below are representative of those that must be met and may be encountered by an incumbent when performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

PHYSICAL DEMANDS:

While performing the duties of this position, the employee is frequently required to sit, stand, bend, kneel, stoop, communicate, reach and manipulate objects. The position requires mobility including having the ability to move materials on a regular basis such as files, books, office equipment, etc. and travel between buildings on campus. Manual dexterity and coordination are required to operate equipment such as computer keyboard, calculator, and standard office equipment.

WORKING CONDITIONS:

Usual office working conditions. The noise level in the work area is typical of most office environments with telephones, personal interruptions, and background noises.

UNION CLAUSE:

This is a bargaining unit position represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer and voluntary demotion applicants who have skills and abilities to perform the duties of the position will be considered prior to consideration of other applicants.

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