Location Support Assistant

Location Support Assistant
Department: CCG
Location: Rolla, MO
Type:Staff, Part-time
Pay:$13 - $13 per hour (Pay range may vary based on geographic location)

Diversity Statement:
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse; supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.

Job Summary:
This position will serve in one or more of the following capacities to provide support for the academic services at the above-listed CCG location. Each role listed below has specific expectations and duties which will need to be performed as described, and which will define not only the full nature of the position but also the days and work hours scheduled for each week.
Test Proctor : Will administer proctored exams for students or other individuals. The employee will become familiar with administration of the all tests that are proctored at the designated location. Please note that some exams require differing training and approvals to administer them.
Building Monitor: Responsible for monitoring all building functions during the evenings when classes are offered. The monitor is responsible for the general safety of the education complex, students and faculty during this period.
Virtual Course Monitor: Has primary responsibility for monitoring courses taught virtually in place of an instructor, remaining in the classroom throughout the class.

Essential Functions:

• Perform job duties in accordance with Columbia College’s vision, mission and values, and contributes to the development of the CCG Department.
• Practice superior customer service.
• Successfully complete all Human Resources, Technology Services, and other departmental annual training as needed.
• Display respect and civility to all constituencies regardless of method of communication.
• Fulfill additional responsibilities as assigned.
• Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.

Test Proctor Responsibilities:

• Comply with all terms and conditions of the "Test Center Agreement" that apply to administering all tests.
• Test scheduling and student maintenance if necessary. This may include such things as: notification to students, tracking attendance, and documentation.
• Coordinate testing set-up and maintain cleanliness of testing facility.
• Develop, maintain and be responsible for associated databases and providing accurate associated reports.
• Responsible for maintaining security of testing environment.
• Notify Columbia College staff immediately of any test compromise or security breach.
• Administer the tests.
• Collect and process associated fees, invoice as required.

Building Monitor Responsibilities:

• Maintain vigilance inside and outside the building for suspicious activities. Notify location Director and appropriate authority as needed.
• Provide faculty with support as requested to use audio-visual equipment, make minor repairs, or configure equipment in the classroom.
• Submit report of accidents, incidents, or other situations that occur regarding students or instructors to location director the next day. If it is emergent then contact the location director as soon practicable.
• Unlock and lock classrooms. After the last evening class has been dismissed, ensure the building is empty of all faculty and students, and then make sure all exterior/interior doors are securely locked.
• Accompany students to their vehicles if requested.

Virtual Course Monitor Responsibilities:

• Facilitate access to the classroom, tools and support required by students during scheduled class time.
• Monitor the behavior of the class and provide simple guidance to the class as to the expectations of the session.
• Diagnose and resolve issues caused by technology used in the classroom.
• Provide a report of accidents, incidents, or other situations that occur regarding students to campus administration the next day, as needed.

Required Core Competencies and Professional Experience:

• Ability to fluently read, write, and understand the English language.
• Proficiency with the following, but not limited to: active listening; speaking; writing; critical thinking; judgment and decision making; monitoring; reading comprehension; time management; coordination; and management of personnel resources.
• Proficiency for using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
• Proficiency in using web-based technologies, including database systems.
• Ability to work independently and in a team environment, with or without direct supervision.
• Excellent communication, interpersonal, customer service, and organizational skills.
• Computer literate which include, but not limited to basic computer skills, knowledge of basic server/networking skills, computer troubleshooting, etc.

Preferred Core Competencies and Professional Experience:

• Proctoring experience.
• Experience with instructional and/or virtual conference technology.

Required Level of Education:

• High school diploma

Special Requirements (if any):

• Ability to work evenings and weekends.

Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl. Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.

Work Conditions:
The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.

Employees of Columbia College must comply with the college and military policies, including but not limited to COVID-19 vaccination protocol.

This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.

The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.

Review of applications will begin immediately and continue until the position is filled.

Columbia College is an equal opportunity employer.

In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.

Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.

https://www.ccis.edu/campus-safety/crime-reporting/reports-stats