About Massachusetts College of Liberal
At MCLA, we're here for all - and focused on each - of our
students. As a 2023 Top Ten Public Liberal Arts College, classes
are taught by educators who care deeply about teaching, and about
seeing their students thrive on every level of their lives. Nearly
93% of our graduates land competitive jobs or are accepted by some
of the best grad schools in the country. We engage in the most
nationally relevant conversations by hosting some of the most
celebrated thinkers and speakers on our campus in the Berkshires of
Massachusetts, an area known for its mountain ranges, hiking
trails, and panoramic views. Our home town of North Adams is
brimming with creative energy and the regional economy is booming
as a result. In nearly every way possible, the experience at MCLA
is designed to elevate you as an individual, a leader, and a
communicator, fully empowered to make your impression on the
The Academic Outreach Coordinator is a key member of the Office of
Academic Advising & Support team by aiding in the management of
the administrative and functional operations of the office. This
includes general advising and Undeclared student advising, academic
case management outreach, and retention and initiatives. The
Academic Outreach Coordinator will utilize MCLA's student
management system, EAB Navigate, to coordinate and keep track of
student outreach. The Coordinator is responsible for promoting a
positive and successful learning experience for students. Applying
a holistic approach, the Coordinator will: work within the context
of specific subject content, provide general guidelines on
refining/making improvements in the student's academic habits, and
Duties and Responsibilities include:
- Assist with outreach and follow-up with students who received
mid-term warning(s), academic concerns, attendance concerns,
academic probation, academic suspension, or other matters. This
outreach may be email and text message, organized through MCLA's
student success management platform, EAB Navigate.
- Utilize EAB Navigate to plan and organize email and text
campaigns to students that align with the academic calendar.
- Conduct intake meetings with students and make referrals to
Academic Advising & Support success coaches (faculty and
- Process academic notifications to the campus community
including absence notifications.
- Assist and advise students seeking withdrawal or leave of
absence from the College.
- Conduct exit interview with students withdrawing from College
to determine the basis for the decision and future plan(s).
- Meet with students approved for a leave of absence from College
to determine goals for college completion, short and mid-term
academic plan(s). Coordinate with student's major department as
- Conduct proactive outreach to, and maintain contact with,
students on leaves of absence and counsel them regarding transition
back to MCLA to ensure they are well acquainted with and supported
in taking next steps in order to facilitate student return to MCLA
and college completion.
- Conduct sessions and routine check-ins via phone, web meeting,
and in-person to monitor the progress of students.
- Have and/or acquire knowledge of all current resources
available to MCLA students to enhance their educational experience,
persistence, and general well-being.
- Submit routine reports of student contacts and interactions,
issues arising, and facilitated outcomes of sessions. Timely submit
all required reports and documentation of student
- Assist advisement of Undeclared Program. This includes
activities and events and representation at Admission and College
- Provide general advising to new, returning, readmitted, and
Dual Enrollment/Early College students.
- Work in collaboration with Faculty Success Coaches, Disability
Resources, TRiO Student Support Services, Trailblazer Tutor
Program, and Athletics' Trailblazer Success Program.
- Assist and participate in faculty advising training sessions
with Center for Teaching and Learning.
- Knowledge of current technologies and word processing,
database, presentation, and spreadsheet software, specifically
Microsoft Office applications.
- Proficient computer skills to assist students with the MCLA's
learning management system (Canvas), academic planning tools
(DegreeWorks), Student Success Management platform (EAB -
Navigate), and student record system (Banner). Maintain updated
student data, including documentation of all student
- Participate in professional opportunities that provide
awareness of best practices as related to student retention and
success, including but not limited to diversity, equity, inclusion,
and justice work.
- Ability to work a flexible schedule is required. Evenings and
weekends may be necessary at times.
- Assists other staff members with phone/office coverage when
- Assist with campus and community programs and events.
- Opportunities to be involved with committee work.
- Provide advising support as needed to all students as
- Minimum earned Bachelor's degree in Education, Psychology,
Sociology or related field.
- Experience working with students in a college setting.
- Proven strong communication and interpersonal skills to
communicate effectively with students, staff, and faculty both
verbally and in writing.
- Previous experience working in an academic support setting
- Excellent organizational, coordination, and time management
skills to prioritize workload and provide assistance to students
and college community members as needed.
- Exceptional communication skills to interact with a diverse
array of students and colleagues to provide high-quality support
and customer service to students.
- Ability to work both independently and as a team member.
This is a grant-funded, temporary full-time, benefits-eligible,
position in the APA bargaining unit running through June 30, 2024.
Salary range for this position is $40,000-$46,000 per year.
Deadline for applications has been extended to June 16, 2023.
Questions regarding your application or specifics of this position,
please contact firstname.lastname@example.org.
It is the policy of Massachusetts College of Liberal Arts that
all employees be vaccinated against COVID-19 before they begin
employment. Proof of the COVID-19 vaccine, including booster, is
required of all individuals hired by MCLA, to be verified after an
offer of employment has been made, and as part of the background
check process. Prospective employees may submit a request for
exemption based on a religious and/or medical basis, to Human
Massachusetts College of Liberal Arts does not discriminate on the
basis of sex in any education program or activity that they
operate, which extends to admission and employment at MCLA. MCLA is
required by Title IX of the Education Amendments of 1972 ("Title
IX") to not discriminate in such a manner. Inquiries about the
application of Title IX may be directed to each respective MCLA's
Title IX Coordinator, to the Assistant Secretary of the Department
of Education Office for Civil Rights, or both.
Title IX Coordinator and Equal Opportunity Officer
Phone: (413) 662-5127
Mailing Address: 375 Church Street, North Adams, MA 01247
U.S. Department of Education, Office for Civil Rights
33 Arch Street, 9th Floor Boston, MA 02119-1424
Telephone: (617) 289-0111; FAX: (617) 289-0150; TDD (877)
Interested candidates must apply electronically and should submit a
letter of interest and resume by clicking on the APPLY NOW button