Administrative Assistant III/Front Desk Manager

Official Title: Administrative Assistant III
Business Title: Front Desk Manager
Employment Class: University Staff
FTE: 1.0
Compensation: $18.00 - $20.00/hour
FLSA Status: Non-Exempt
Terms of Employment: Continuous
Position Summary:

This position involves providing excellent customer service in person and through written and verbal communication to answer questions and concerns involving student financial aid. This position requires a strong communicator and a team player who is able to stay informed of ever-changing Federal Student Aid regulations. The ability to manage multiple tasks and pay close attention to detail is required.

UW Oshkosh provides a competitive benefits package for all benefit-eligible positions. Click here for more details.

Responsibilities

1. Manage front desk reception area in Financial Aid Office (70%)
   • Assist students and parents in person, by telephone or e-mail regarding their needs. Determine whether it is necessary to schedule appointment with a counselor.
   • Monitor incoming documentation (via mail, fax, and email/Docusign) for completeness.
   • Daily monitoring of general office email
   • Scan/print documentation into imaging system for processing.
   • Maintain front desk training manual
   • Remain current on Financial Aid policies, including regulation updates. Consult staff as needed
2. Student Employees (20%)
   • Evaluate office needs for student employees (work-study students)
   • Supervise, train, and monitor performance of all student employees
   • Coordinate student employee work schedule to maintain adequate staffing for front desk
3. Miscellaneous duties as assigned (10%)
   • Ensure all mail is handled in a timely manner
   • Maintain an updated inventory of all office supplies
   • Other duties as assigned by director and/or counselors

Qualifications
Required:

• High school diploma
• Customer service and organizational skills
• Experience with Microsoft Office Suite programs (Word, Excel, PowerPoint, etc.)
• Ability to work with frequent interruptions; effective time-management
• Demonstrated commitment to diversity, equity, and inclusion

Preferred:

• Associate degree or higher
• Experience working in higher education
• Experience in administrative support role
• Experience with PeopleSoft Student Information System
• Bilingual

To Apply:

Applicants must submit the following documents using the online application: Resume, cover letter, and 3 professional references.

For questions regarding your application and additional options to apply, contact Human Resources at recruitment@uwosh.edu or 920-424-1166.

Application Deadline:

TO ENSURE CONSIDERATION: Applications received by April 28, 2023 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.

Legal Notices:

AA/EO Statement
The University of Wisconsin Oshkosh (UWO) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. We strongly encourage women, minorities, people with disabilities and veterans to apply. UWO, in compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.

DEI Statement
Diversity drives innovation, creativity, and progress. At the University of Wisconsin Oshkosh, the culture, identities, life experiences, unique abilities, and talents of every individual contribute to the foundation of our success. Creating and maintaining an inclusive and equitable environment is of paramount importance to us. This pursuit prepares all of us to be global citizens who will contribute to the betterment of the world. We are committed to a university culture that provides everyone with the opportunity to thrive.

Reasonable Accommodations
UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact afaction@uwosh.edu or 920-424-1166. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsin's Open Records Law. UWO will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin's Open Records law. In certain circumstances, the identities of "final candidates" and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Work Authorization
The University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Annual Security and Fire Safety Report (Clery Act)
For the UWO Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see https://uwosh.edu/police/ , or call UWO Police Department, at (920) 424-1212 for a paper copy.