Assistant Director of Student Outreach and Support Services

Providence College
Rhode Island, United States
Salary Not Specified
Posted date
Aug 26, 2021

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Position Type
Administrative, Student Affairs, Academic Advising & Academic Support Services, Counseling, Disabled Student Services, Other Student Affairs, Student Activities & Services
Employment Type
Full Time
Founded in 1917, Providence College (PC) is a premier Catholic liberal arts institution steadfastly committed to academic excellence through a dynamic core curriculum, a distinctive Development of Western Civilization Program, and abundant experiential learning opportunities. The only U.S. higher education institution administered by the Dominican Friars, PC is committed to providing a variety of opportunities for intellectual, social, moral, and spiritual growth in a supportive environment. Providence College believes that cultural and intellectual pluralism is essential to the excellence of its academic programs, and strives to foster an academic culture and campus community reflecting the global environment in which we live and work.

The approximately 105-acre campus is situated in Rhode Island’s capital city and is close to the many cultural and educational offerings of Rhode Island’s “renaissance city.” Additionally, Providence is located an hour from Boston and just a few hours from New York City.

For years, Providence College has been recognized in the U.S. News & World Report “Regional Universities – North Category” and has been commended by several other ranking publications.

Posting Details

Position Title Assistant Director of Student Outreach and Support Services Overview
Provide case management and coordination for student-of-concern cases, including coordination action plans and continuity of care with the College’s Care Team. Essential Duties:
  1. Engage in effective communication with the Care Team members to prepare for agendas, follow-up on action plans, and keep key personnel informed. Manage the Care Team database and other confidential paper and digital files. Monitor student progress, assist with Care Team training, and coordinate the assignment of cases. Establish and maintain effective working relationships with key constituents, including Residence Life, Chaplains Office, Public Safety, Student Health, Personal Counseling, Title IX, Community Standards, Academic Services, and Academic Deans. Establish assessment and evaluation procedures, participate in regular meetings, and conduct or assist with training initiatives for the campus community.

  2. Initiate outreach to students of concern, and provide guidance, support, and referrals. Advocate as needed for students needing services and resources. Assist with the coordination of services to students. Provide comprehensive case management to students who decide to take medical leaves of absence, including assisting in explaining the process to students and families, and tracking paperwork processing upon the onset of the leave and the return. Maintain intermittent contact with the student while on leave, and be the first point of contact for students when they are ready to request to return. Continue to provide support throughout the transition back to campus and make campus referrals as necessary.

  3. Serve as a key staff member to address general concerns, direct individuals to the appropriate resources, and provide appropriate guidance to students, faculty, staff, and families. Contribute to the overall effectiveness of the Dean of Students office by performing other duties assigned. Serve as a point of contact for campus community members who are seeking consultation and advice about our services for students who may be experiencing distress. Serve as a Campus Security Authority ( CSA ) as defined by the Clery Act, and ensure the appropriate, timely, and accurate reporting of crimes on campus, and serve as a Mandated Reporter under Title IX regulations. Provide psycho-educational training to different staff constituents on recognizing signs of students in distress/of concern. Coordinate various student groups with wellness focuses regarding their program offerings and assist with larger campus initiatives such as Mental Health Awareness Month.

Marginal Duties:
  1. Serve as the College’s ADA Coordinator for student non-academic requests for reasonable accommodations.

  2. Perform all other duties as may be required.
Education and Experience Required
  • Master’s Degree in Student Personnel, Counseling, Social Work, Higher Education or related field from an accredited institution required
  • Minimum of two years’ of full time professional experience with case management, student conduct, or related college student affairs experience or an equivalent combination of education and experience
  • Demonstrated experience with, and sensitivity to, individuals of diverse cultural backgrounds and a commitment to a diverse community
  • Ability to work effectively with students in distress; building engagement, assessing needs, and implementing action plans
  • Ability to work collaboratively in a team environment
  • Excellent verbal and written communication skills
  • Adept with databases and digital systems
  • Ability to interpret federal and state non-discrimination laws, including Title IX, VAWA, FERPA, ADA, and other applicable laws and regulations
  • Outstanding customer service skills
  • Knowledge of student development theory and an understanding of current trends in case management and student conduct
  • Ability to effectively manage a significant caseload, with multiple responsibilities an deadlines
Physical Demands Employee Status Full Time Union Status Non-Union Shift: If other, please enter regular schedule. EEO Statement
Providence College does not discriminate against any person because of race, color, national and ethnic origin, sex, gender, except where gender is a bona fide occupational qualification, sexual orientation, gender identity, religion, disability, age, veteran status, or genetic information. The College will develop, and from time to time update, an affirmative action program and will insist on a good-faith effort on the part of its employees to comply with the program. The College will request and expect its agents and those with whom it conducts its affairs to meet the commitment of this important program.
Requisition Number AS526P Closing Date Open Until Filled Yes Special Instructions to Applicants Supplemental Questions

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Documents Needed To Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

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