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Learning Commons Associate - Mathematics


Posting Details

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Position Information

Job Title

Learning Commons Associate - Mathematics

Posting Number

F005446

Position Status

Full Time

Assignment Length

This field only applies to Faculty

Grant Funded

No

Category

Instructional Support

Class Code

55, 53, 52

Pay Rate

Commensurate with education and experience

Location

Southeast

Department

SE Math, Science, Engineering, & HPE

Job Summary

Reporting to the assigned campus leader, the Learning Commons Associate provides front-line customer service to students, employees, and the public at the TCC Learning Commons. The Learning Commons Associate is responsible for cross-training in multiple areas with the ability to assist with clerical, customer service, learning lab, library, and other professional duties throughout the Learning Commons. This position has general requirements for all Learning Commons Associates and specific functional area responsibilities.

Primary Duties and Responsibilities

General and Working Area Specific Essential Performance Requirements*

General
  • Serves as a resource to students, faculty, staff and the community to enhance learning and engagement while supporting multiple functions and spaces within the Leaning Commons
  • Provides guidance to students, faculty, staff and the community on the relevant resources to meet needs
  • Oversees the front desk and assists in the daily operations and administrative responsibilities of the Learning Commons, including appointment scheduling, calendar management, and electronic or phone communication
  • Monitors the Learning Commons to ensure user behavior policies are followed
  • Inventories, orders and checks in materials and supplies and ensures that good safety, housekeeping and security practices are always folowed

Library
  • Serves as a resource for identifying sources of requested information for learning, research, and engagement
  • Makes resources and other tools available to students, faculty, and staff, including library materials, multimedia equipment, laptops, and other technology and assists patrons with questions regarding technology, computer hardware, and software
  • Answers questionsand assists with troubleshooting, and resolveing technical issues related to printers, copiers, and scanners
  • Assists patrons in person, via telephone, and electronic means by answering their questions or referring them to the appropriate person, department, or service desk
  • Locates materials including databases and electronic resources for students and faculty
  • Assists with updating and maintaining maker space hardware, software, 3D printers, and other technology including microscopes, iPads, AV equipment, tracking software, calculators, graphic design/video editing software, and other related tools
  • Provides check-in and checkout services as well as properly shelving library materials
  • Assists with maintaining Library website through content review, creation, and maintenance as assigned

Learning Support
  • Provides tutoring assistance to students to enhance learning and increase academic success, in collaboration with faculty and appropriate supervisor, and adheres to tutoring best practices in face-to-face, synchronous online, and asynchronous online modalities
  • Provides students with appropriate handouts and educational materials as needed
  • Provides academic coaching andmentoring to current students in need of additional academic support and study strategies
  • Prepares and puts in place equipment scheduled for use during laboratory teaching sessions
  • Teaches basic certification, safety, and training courses covering all lab equipment
  • Prepares and delivers workshops, which may including content creation and updating workshop materials
  • Partners with faculty for special events in support of classes
  • Assists supervisor in delivery of academic bootcamps
Service Excellence
  • Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
  • Completes all required training and professional development sessions sponsored through Tarrant County College ( TCC )
  • Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
  • Supports the mission, values, goals, and principles of the College
Supervision
Works under the general supervision of the assigned campus leader

*Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Required Minimum Qualifications

Level is assigned based on individual qualifications as follow:
  • Learning Commons Associate I : High school diploma or equivalent
  • Learning Commons Associate II: Associate’s degree and two (2) years’ working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience
  • Learning Commons Associate Senior: Bachelor’s degree and two (2) years’ working experience related to the General and Working Area Specific Essential Performance Requirements; or an equivalent combination of education and experience
Preferred Qualifications
  • College education beyond the minimum requirements by level
Knowledge, Skills and Abilities
  • Knowledge of principles and processes for providing customer and personal services
  • Skilled in customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Skilled in active listening including giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to apply critical thinking, specifically using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to apply learning strategies by selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things
  • Ability to work using a service orientation by actively looking for ways to help people
  • Ability to talk to others to convey information effectively
Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Special Instructions Summary

Posted

03/31/2023

Posting Contact Summary

Should you have questions specific to this position please contact the following individual

Contact

Craig Gore

*

817-515-3806
Applicant Documents
Required Documents
  1. Resume / Curriculum Vitae
Optional Documents
  1. Cover Letter
  2. Unofficial Transcripts
  3. Certification / License

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