Advising Student Support Specialist

The W. P. Carey School of Business Undergraduate Programs Office is committed to the success of our students during their time at ASU and beyond. We are looking for service-oriented individuals who are committed to serving a diverse student body and can incorporate a “Business is Personal” attitude. Successful candidates will have strong technical and organizational skills, a “How can I help?” approach, excellent time management skills, and be able to work independently as well as collaboratively.

Student Support Specialists are a specialized team within the Undergraduate Advising Office that jumps in and is willing to help out whenever and wherever is necessary; this includes handling all incoming calls and emails for our undergraduate advising office, working independently with students in-person as they enter the advising office, assessing and researching transfer credits, attending Camp Carey, assisting with new student orientations, and attending W. P. Carey Convocations. In addition, candidates must be comfortable with change and be able to adapt quickly. 

Days and Schedule: Work hours commensurate with the Undergraduate Programs Office hours: Office is open Monday through Friday from 8:00 am – 5:00 pm. Schedule may include some evening and weekend hours based on office events.

 

Job Family

 

Advising & Admissions

 

Department Name

 

WPC UPO Academic Services

 

Full-Time/Part-Time

 

Full-Time

 

VP Code

 

EXEC VP/PROVOST

 

Scope of Search

 

Open

 

Grant Funded Position

 

This is not a grant funded position and is not contingent on future grant funding.

 

Salary Range

 

$42,000; to commensurate with education and experience

 

Close Date

 

12-April-2023

 

Category

 

01

 

Essential Duties

 

• As a member of the front desk staff in the Undergraduate Programs advising office, Student Support Specialist greet all visitors entering the office
• Check students into their scheduled advising appointment
• Assist in managing the daily advising appointment calendar, which includes rescheduling and cancellation of appointments as needed
• Provide assistance and support to students and visitors utilizing their knowledge of Arizona State University and the W. P. Carey Community
• Support students through complex academic situations to aid in their understanding of policy and procedures (including, but not limited to: withdrawals, overrides, and student accounts)
• Offer referrals for nonacademic issues and/or concerns to students and visitors (including, but not limited to the offices of: Student Health, Counseling and Consultation, and Financial Aid)
• Handle case management through Salesforce and SOS by reviewing incoming student requests and responding to inquiries, or distributing inquires to the appropriate team
• In addition to supporting the front desk, Student Support Specialist will split time administratively supporting current students as well as incoming transfer students by evaluating transcripts to interpret degree audit reports
• Provide degree audit exceptions when needed as part of the WPC transfer credit evaluation process for new transfer students; this may also include communicating with various ASU offices to post exceptions
• Constantly remain up-to-date on changes and upcoming events within the university and WPC, this involves online research, making connections with other ASU offices, and developing open communication across all of ASU to best service students
• Participate in recruitment/admissions, retention, career development, and student engagement activities, including teaching a student success course, attending Camp Carey, assisting at new student orientation, and attending W. P. Carey convocations
• May supervise student employees on special projects
• Perform general administrative and clerical duties (including, but not limited to: organizing mail, coordinating offices, delegating supplies, rescheduling appointments, etc.)

Minimum Qualifications

 

Bachelor's degree in field appropriate to area of assignment AND one year of administrative and appropriate program experience; OR, Five years of progressively responsible administrative and appropriate program experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

 

• Experience working in a high-volume, service focused environment 
• Strong customer service skills; team work
• Evidence of effective communication skills
• Demonstrated use of problem-solving skills; critical thinking; and time management skills
• Experience in adapting and effectively utilize new technology, practices and policies  
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others
• Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
• Demonstrated knowledge of Microsoft applications (i.e. Word, Excel, Outlook)
• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others
• Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented
• Demonstrated knowledge of Microsoft applications (i.e. Word, Excel, Outlook)

Working Environment

 

• Use cognitive ability to provide students with an understanding of policies, procedures, and requirements of various degree and certification programs within the school of business, as well as ASU wide policy and procedures
• Communicate effectively to develop and update advisement materials in various formats (electronic, hard-copy, etc.)
• Coordinate and present information to current and prospective students, parents, and visitors
• Rapidly learn, adapt, and effectively utilize new technology, practices, policies, and methods
• Embody a, “How can I help you?” mentality and be embedded in a “Business is Personal” culture
• Work with students independently as well as a large team environment
• Work extended hours, including evenings and/or weekends as needed

Department Statement

 

The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 15,000 students and 100,000 alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. Learn more at wpcarey.asu.edu.

 

ASU Statement

 

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

 

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

 

Background Check Statement

 

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

 

Fingerprint Check Statement

 

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

 

Instructions to Apply

 

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.