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Director, Utility Services

Northern Arizona University
Arizona, United States
Salary Not specified
Posted Date
Mar 30, 2023

Director, Utility Services

Location: Facility Services
Regular/Temporary: Regular
Job ID: 606974
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

  • This position is expected to work outside of business hours for emergencies and other special circumstances that occur outside normal working hours.
  • An Arizona Driver's License is required or obtained within 60 days of hire.
  • Moving expenses may be offered to the successful candidate.
  • This position is posted as Director, Utility Services which is a working title. The NAU system title for this position is Director, Campus Operations.
  • Employees of Facility Services are considered essential staff and must report to work when the university is closed for emergencies. This position is required to participate in on-call, and call back duties, which can include days, nights, weekends, and holidays. Under established circumstances will respond to emergency dispatch calls within set timeframes in Administrative or Campus Living buildings.

Job Description

Northern Arizona University's Facility Services: Utility Services is now hiring one (1) leader to become the Director, Utility Services. This leader will direct campus operations to ensure effective job performance and quality services are provided to the campus community. They will support the planning of university operational strategy, as well as the implementation of current operations. The Director monitors current NAU operations and directs staff to ensure accurate information is distributed and works to address and resolve any issues quickly. This position is specific to the Utility Services division of Facility Services.

Northern Arizona University is committed to sustainable stewardship of resources by developing a Climate Action Plan and Sustainable Smart Campus Master Plan as part of NAU 2025-Elevating Excellence. This position will be instrumental in assisting Northern Arizona University achieve carbon neutrality by 2030.

The Utility Services division includes production, procurement, and distribution of 12.4 kV electricity, steam and condensate, high temperature hot water, compressed air, chilled water, and natural gas. The master meter natural gas system is regulated by the Arizona Corporation Commission. This position also coordinates the management of the outdoor lighting, potable and fire water, reclaimed water, irrigation water, sanitary sewers and storm drainage utility programs.

The Utility Services work unit is also accountable for mapping, locate services, metering, monitoring and recording cost and consumption data, billing, estimating, sales agreements, budgetary planning, maintenance (breakdown, corrective and planned), minor and major repairs and remedial measures, construction administration, environmental and regulatory compliance, system optimization, system testing and code compliance, and capital and utility master planning (short, mid and long range).

Key Results Area:
  • A safe and OSHA compliant workplace for all staff.
  • Effective and efficient delivery of utilities to campus and external customers.
  • Continuous attention to energy efficiency, as documented with data.

NAU aims to create, support, and nurture a university environment exhibiting true diversity and inclusion—a university where individuals whose unique experiences of race, ethnicity, religion, sexual and gender identities, disability, and all perspectives are valued and woven into the fabric of the institution. We are a Hispanic Serving Institute (HSI) committed to success, support and retention of all students, staff and faculty.

The job functions and duties for this position are as follows:

Leadership and Supervision - 40%
  • Provides leadership and management to the Central Plants and Utility Services departments which collectively has over 22 full time employment positions.
  • Develops and implements departmental policies and procedures for assigned areas of responsibility.
  • Staff performance planning and evaluation, identifying/providing training opportunities for immediate reports and their staff, mentoring for skills, and behavioral development.
  • Ensures that all managers and staff are provided appropriate direction, leadership, guidance, support, and training to enable the advancement of their knowledge and experience in the operations of the overall campus energy and related mechanical systems environment.
  • Manages/coordinates all job and site-specific safety requirements (hazard assessments, required training, PPE use, etc.) and procedures for direct reports. (EHS is available for consultation)
  • Proactively participates in accident prevention efforts for employees, and responds to injuries and accidents promptly to modify activities and prevent further accidents.

Program Management - 30%
  • Establishes and implements priorities for scheduled mechanical and electrical services within the assigned area of responsibility, administering preventive maintenance programs for assigned facilities, inspecting facility and utility systems to determine repair or replacement needs within the assigned area of responsibility, and supervising the performance of emergency and routine maintenance on campus facilities in the area of responsibility.
  • Promotes safety and minimizes institutional liability regarding the University's compliance with federal regulations by enforcing policies, laws, and regulations governing environmental protection, the handling of hazardous materials and hazardous waste, the use of chemical substances and materials, and occupational safety.
  • Provides management and oversight of all plant functions including utilities generation, operation, maintenance and engineering, plant risk management programs, plant optimization, system testing, code compliance, safety training, development of standards and procedures for plant operations through observation and monitoring of performance data.
  • Advises and assists the Associate Vice President to develop/assure adequate emergency response plans and training.
  • Coordinate with the NAU Environmental Health and Safety office to obtain and maintain compliance with major State and Federal environmental and regulatory requirements including such things as permits for air emissions, storm water management, utility plant facility requirements, natural gas distribution, and buried fuel storage tanks.
  • Actively engages and coordinates with the Office of Sustainability to advance the carbon neutrality and sustainability goals of NAU
  • Engages with students, faculty, and staff around the Sustainable Campus Ecosystem Initiative to foster a Living Laboratory concept at NAU.

Budget Management - 15%
  • Negotiates/procures multi-million dollar contracts for natural gas and propane.
  • Coordinates with utility service providers and may represent the University at State, regional and national organizations, boards, councils, and committees as assigned.
  • Manages an annual budget in excess of $20-million to assure alignment with plant financial requirements for bond payments, equipment renewal and replacement, salaries, contracts, overhead, supplies and expenses.
  • Develop and submit annual utility budget requests, including updated annual billing rates for both internal and external customers.
  • Develops maintenance and capital improvement priorities and estimates for project costs.

Planning and Reporting - 10%
  • Coordinate/collaborate with other Facility Services staff regarding utility system capacities for capital development projects and campus master planning activities.
  • Develops a strategic plan for the various utility systems based on the Campus Master Plan
  • Progress utility mapping efforts with NAU's GIS group
  • Develop annual reports on plant safety and performance.
  • Proactively inform the campus on plant development projects and any outages or disruptions that would negatively affect the community.
  • Documents utility related carbon emissions.

Other duties as assigned - 5%

Minimum Qualifications

  • Master's Degree or PhD in relevant field.
  • 3-5 years of management or supervisory experience OR
  • 5-7 years of relevant experience.
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Registration as a professional Engineer.
  • Ten years' experience managing utility Systems (production and distribution of electrical and /or thermal systems.
  • Experience working in Higher Education or similarly large complex organization with diverse utility customers.
  • Experience preparing and administering utilities operations budget.
  • Demonstrated experience developing, presenting, and advocating capital plans to institutional decisionmakers.
  • Experience working in a union and / or collective bargaining environment.

Knowledge, Skills, & Abilities

  • Provide leadership with the goals of optimizing organizational performance and transitioning away from heavy reliance on fossil fuels.
  • Manage people in a way that advances and supports the mission of the department and university and promotes high employee morale.
  • Individual should be teamwork oriented, encourage active listening and communication, and encourage collaboration.
  • Maintain a safe and safety-conscious workplace.
  • Maintain a respectful workplace and model a positive and proactive attitude.
  • Exhibit and encourage strategic thinking and innovation.
  • Model the highest ethical standards.
  • Work effectively in a diverse team environment and create effective networks for problem solving and positive change, particularly regarding reducing carbon emissions.
  • Provide superior customer service.
  • Be receptive to feedback, willing to learn and embracing continuous improvement.
  • Champion measures to encourage sustainability and reduce carbon footprint.
  • Effectively and helpfully interact with the Associate Vice President for Campus Planning & Facilities Management and other senior stakeholders within the University when called upon.
  • Communicate effectively, orally and in writing.
  • As a facilities professional representing the University, endeavor to become a part of the fabric of the University and surrounding area.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Salary range begins at $95,809. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

First Application review is February 27, 2023 at 11:59 p.m. Applications received after that date may be reviewed until position is filled.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773,, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit


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