One Stop Navigator - PS1

Posting Information

Posting Information

Posting Number

2023445

Posting/Functional Title

One Stop Navigator - PS1

University Pay Plan Title

One Stop Navigator

Location

San Marcos

Department

TXST One Stop

Recruitment Type

Open to All

Job Type

Full-Time

Monthly Salary

$3,333.34

Job Category

Non-Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

• Bachelor’s degree or equivalent combination of training and experience.

Preferred Qualifications

• Highly proficient written and verbal communicator
• Exceptional customer service and interpersonal skills
• Proven ability to work independently and as a team
• Proven problem-solving and critical thinking skills
• Professional telephone etiquette
• Strong organizational skills
• Professional level use of English language
• Proficient with PC, student information systems, and customer relationship management systems
• Bilingual Spanish is a plus

Job Description

The One Stop Navigator, in the soon to be launched One Stop, will work closely with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication and customer service skills are essential to this position. Also critical to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.

Job Duties

• Responsible for understanding and interpreting the needs of students and providing quality student service for all home office service areas
• Engage daily with students via email, chat, online meetings, calls, etc.
• Offer personalized customer service while representing Texas State and its values
• Navigate confidential student information across multiple systems
• Accurately document interactions with students
• Determine the quickest, most effective ways to answer student or parent questions
• Escalate queries and concerns as needed and appropriate
• Troubleshoot common issues with technology and student access
• Undergo ongoing training on federal, state, and institutional regulations, policies and procedures
• Ability to comply with university policies
• Perform other duties as assigned
• Ability to answer student and parent questions of considerable depth regarding the home offices and in the most effective and efficient manner possible

Additional Information to Applicants

The job assignment is for a 12-month term and is not permanent.
The job assignment may be renewed for 12-month intervals.
The job assignment may not renew past 60-months.

Job Open Date

03/24/2023

Job Close Date (posting closes at midnight)

Open Until Filled

Yes

Normal Work Days

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start

8:00AM

Normal Work Hours End

5:00PM

Posting Notices

You will be required to electronically attach a resume, cover letter, and list of references to your application.

Legal and Required Notices

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Why work @ Texas State?

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

Quick Link
https://jobs.hr.txstate.edu/postings/42050
Applicant Document
Required Documents

1. Resume
2. Cover Letter
3. List of References

Optional Documents

1. DD 214/DD1300

Supplemental Questions

Required fields are indicated with an asterisk (*).