College Community Experience Specialist (part-time)

Position Details

Position Information

Job Title
College Community Experience Specialist (part-time)

Reports To and Evaluated by
Director of College Community Experience

Required Qualifications

High school diploma or equivalent. Excellent communication skills are required.
Professional appearance and portray campus pride. Ability to interact with individuals in situations requiring sensitivity and tact. Problem solving kills. Commitment to providing excellent customer/student service. Flexibility to work some weekends and evenings as needed to cover special events. Transportation of your own to local off-campus events, when needed.
Desire to work with and serve diverse communities and promote equity and inclusion.
Must be able to demonstrate the Morton College core values of compassion, fairness, respect, responsibility, tolerance and truth.

Preferred Qualifications

Work experience in higher education setting. Bilingual (English/Spanish).

Job Summary

The College Community Experience Specialist serves as an ambassador for the entire Morton College campus, serving as one of the primary points of contact for the college community including guest, outside agencies, staff/faculty, students, prospective students, and their families. Specialists meet and greet the college community providing high quality service. Provide a warm and welcoming environment as they interface with college community members including current students, prospective students and their families, guests and staff/faculty. Ensure the college community has a positive and high-quality experience as they interact with the college. The position will interface with other campus areas to achieve the College’s mission and goals.

Specific Job Duties

• Welcome and greet college community members as they enter campus and during special events on and off-campus.
• Offer high-quality and excellent service to the entire college community including students, parents, faculty, staff and visitors.
• Escort and guide college community members to their desired location.
• Be visible within the college including attending and participating in off- and on-campus functions.
• Handle college community members interactions in a professional and courteous manner.
• Assist in conflict resolution efforts and respond to alarms and requests for assistance.
• Anticipate guests needs in order to accommodate them and provide an exceptional college experience.
• Monitor campus area on foot, checking for suspicious activity or persons, and report appropriately, this includes working with campus police to identify and investigate irregular activities.
• Speak using clear and professional language and appropriate student-friendly etiquette.
• Develop and maintain positive working relationships with others, and support team and college to reach common goals.
• Participate in training in handling crisis situations, which may arise at the college campus or off-campus property.
• Participate in on-going professional development activities to promote personal growth, and awareness of best practices in higher education and maintaining high-quality customer/student services.
• Provide general Morton College information including campus resources, special events and activities, and campus tours, if necessary.
• Offer suggestions for continuous quality/process improvement to the college management.
• Perform other duties as assigned.

Salary Range

Posting Details

Posting Detail

Posting Number
P00416PU

Desired Start Date
05/01/2023

Position End Date (if temporary)

Open Date
03/29/2023

Close Date

Open Until Filled
No

Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn about this employment opportunity?
   • Morton "careers" website
   • Internal posting
   • Monster
   • Careerbuilder
   • Inside Higher Ed
   • Higher Ed jobs
   • HACU
   • newspaper/trade journal
   • LinkedIn
2. * Are you at State Universities Retirement System (SURS) annuitant, currently receiving a monthly annuity, or plan to apply for a retirement annuity under SURS within the next three (3) months?
   • Yes
   • No

Applicant Documents
Required Documents

1. Resume
2. Cover Letter

Optional Documents

1. Transcripts
2. Letters of Recommendation