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Library Coordinator, Intermediate - USX

Employer
Northern Arizona University
Location
Arizona, United States
Salary
Salary Not specified
Date posted
Mar 29, 2023


Library Coordinator, Intermediate - USX

Location: Cline Library
Regular/Temporary: Regular
Job ID: 607137
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.



Special Information

  • This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
  • This position is part of the User Services and Experience Unit and is based on the Flagstaff Mountain Campus. This is an in-person position. Current work schedule is Sunday through Thursday, 5 PM to 2 AM. After completion of probationary period, successful candidate may request up to 16 hours per week of hybrid (work from home) work, depending on department head approval and business needs of the department and the library.
  • Application materials must include: (1) Completed application; (2) resume; (3) cover letter that addresses how candidate's knowledge, skills, and abilities meet minimum and preferred qualifications; and (4) name and contact information for at least three professional references.


Job Description

Cline Library's User Services and Experience ("USX") unit oversees the operations of the library's public services, spaces, and lending technologies and provides access and information services including circulation and frontline research support to the NAU community.

The Library Coordinator, Intermediate ("LCI") develops and coordinates a robust, comprehensive training and development program that promotes an engaged, productive, inclusive, and career-ready student work force for the library's USX unit. The LCI collaborates with unit staff to establish learning objectives and then uses learning technologies and strategies to develop learner-centered training to meet those objectives. The LCI supervises and coaches the library's diverse group of student employees and ensures student work meets high-quality standards.

This is an in-person position based on the Flagstaff Mountain Campus. The position reports to the Head, USX, and works in partnership with the Libraries Assistant Manager. It actively contributes to programs and services provided at the AskUs! Desk, including frontline research support and circulation. In support of Cline Library's extended hours, the LCI oversees the library and library services during late-night hours.

Academic/Programmatic - 45%
  • With Head, USX, and Libraries Assistant Manager, create, maintain, assess, and improve competency-based training for student employees that is delivered in the NAU learning management system.
  • Collect and analyze data related to student training and development. Collaborate with Libraries Assistant Manager and student supervisors to address knowledge gaps.
  • Maintain high level of awareness of library and university policies and interpret and enforce them to promote a safe working and learning environment. Provide detailed reports for building maintenance, safety, and security issues.

Customer Service - 25%
  • Provide outstanding customer service to all library users at a very active Ask Us! Desk offering user assistance, including check-out of library materials, equipment, spaces, and more.

Supervisory - 20%
  • Supervise student employees including hiring, training, performance management, and evaluation. Set clear expectations for student employees and coach them to work productively while meeting high-quality standards.

Research - 5%
  • Provide research and referral services in person, by phone, and via online chat. Work with colleagues in Research and Instruction Services to ensure research assistance is accurate and comprehensive.

Other - 5%
  • Actively participate in achieving organizational priorities through cross-training in other library units. Participate in and contribute positively to library-wide planning and initiatives.
  • Sustain flexibility in work schedule to accommodate shifting priorities of the unit.
  • Perform other duties as assigned.


Minimum Qualifications

  • Bachelor's degree.
  • Two to four years of relevant experience.
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.


Preferred Qualifications

  • Experience using learning management systems and/or developing online training or instruction.
  • Experience supervising, leading, and/or evaluating the work of others.
  • Experience working in access and information services in an academic library.


Knowledge, Skills, & Abilities

Knowledge
  • Knowledge of outstanding customer service practices in a user-centered environment.

Skills
  • Effectively train and coordinate the work of others.
  • Use of library-specific tools including online resources, instant messaging (chat), library service platforms such as Ex Libris Alma/Primo, and scheduling tools.

Abilities
  • Use of critical thinking and possession of the ability to work under pressure to effectively communicate with users during difficult transactions.
  • Work productively and flexibly both independently and in teams.
  • Communicate and work effectively and collegially with people from a diverse and inclusive community.


Background Information

Northern Arizona University requires satisfactory results for the following: a criminal background investigation, an employment history verification and a degree verification (in some cases) prior to employment. You may also be required to complete a fingerprint background check. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $41,421. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

April 11, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.



To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=607137&PostingSeq=1



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