Veterans Resource Specialist

Veterans Resource Specialist

HR EMPLOYMENT/CAREERS
Initial Review Date: 04/18/2023*

*Any complete applications received after the review date will only be forwarded to the hiring committee at their request.

Salary Grade: C1-48

Starting Salary: $5,478.30 (per month)

Full Salary Range: $5,478.30 - $7,337.43 (per month)

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

The Foothill - De Anza Community College District does not have a remote work policy. All employees are expected to be available to work in person and on-site per the requirement of the department

Foothill - De Anza Community College District Mission Statement:

The mission of the Foothill-De Anza Community College District is student success. We are driven by an equity agenda and guided by core values of excellence, inclusion, and sustainability. Every member of our district contributes to a dynamic learning environment that fosters student engagement, equal opportunity, and innovation in meeting the various educational and career goals of our diverse students. We are committed to providing an accessible, quality undergraduate education dedicated to developing a broadly educated and socially responsible community that supports an equitable and just future for California.

De Anza College Mission Statement:

De Anza College provides an academically rich, multicultural learning environment that challenges students of every background to develop their intellect, character and abilities; to realize their goals; and to be socially responsible leaders in their communities, the nation and the world.

De Anza College fulfills its mission by engaging students in creative work that demonstrates the knowledge, skills and attitudes contained within the college's Institutional Core Competencies:

• Communication and expression
• Information literacy
• Physical/mental wellness and personal responsibility
• Civic capacity for global, cultural, social and environmental awareness
• Critical thinking

JOB SUMMARY:

Under immediate supervision, performs the full range of duties as assigned, which requires a knowledge of services, benefits, and options available to veterans, survivors, and dependents; works independently, and exercises judgment and initiative. Knows laws and regulations affecting veterans' benefits, as well as service organizations and programs while proving referral and claims processing services.

DEFINITION

Under general supervision, provides a variety of specialized services for veterans, including certification of veterans' educational benefits; interprets and implements state and federal regulations; ensures adherence to statutes established by the US Department of Veterans Affairs (VA); provides information and assistance to veterans regarding program eligibility, applications, registration, student records, and admissions; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from an assigned supervisor or manager. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This is a journey-level classification responsible for performing specialized program implementation in support of the Veterans Resource Center, exercising independent judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Successful performance of the work requires thorough knowledge of the policies, procedures, eligibility requirements, and application processes of the assigned program.

EXAMPLES OF TYPICAL FUNCTIONS (Illustrative Only)

1. Implements up-to-date program policies and procedures according to the VA federal and state requirements and guidelines; provides guidance for the department's daily operations; makes decisions and resolves issues as necessary.
2. Certifies veterans' education benefits; approves and processes payment in accordance to the Department of Veterans Affairs rules and regulations.
3. Answers questions from and provides support services to veterans and their families regarding benefit eligibility, requirements, registration, and other applicable student services; conducts orientation and workshops.
4. Verifies and reviews forms and reports for completeness and conformance with established policies and procedures.
5. Creates and maintains student files and records for compliance audit and progress tracking purposes.
6. Inputs into, maintains, and downloads data from a computer database; gathers, compiles, tracks, and analyzes pertinent data and statistics; prepares and maintains a variety of narrative and statistical records and reports.
7. Monitors academic progress of veterans receiving benefits; notifies the Veterans Affairs office and students of unsatisfactory academic performance.
8. Acts as liaison between veterans and District staff.
9. Provides outreach activities on campus and in the community to raise awareness of the available services to veterans and to establish support from community organizations.
10. Coordinates and promotes workshops for faculty, staff, and students regarding returning veterans with disabilities, and physical/nonphysical disorders such as Post Traumatic Stress Disorder (PTSD), and varied learning styles.
11. Participates in annual veterans program training to keep abreast with changes and new laws governing the administration of veterans education.
12. Monitors and administers program budgets; maintains accurate financial records to track program expenditure; prepares financial reports.
13. Administers student service programs such as emergency book voucher program.
14. Provides work direction and trains student employees.
15. Performs related duties as assigned.

QUALIFICATIONS

Knowledge of:

1. Presentation techniques.
2. Basic budgeting, accounting, and financial record keeping principles and practices related to Veterans and related programs and services.
3. Interview techniques.
4. Record keeping principles and procedures.
5. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
6. VA regulations and policies related to educational benefits
7. Applicable federal, state, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility.
8. English usage, grammar, spelling, vocabulary, and punctuation.
9. Modern office practices, methods, and computer equipment and software relevant to work performed.
10. Techniques for providing a high level of customer service by effectively dealing with the public, students, and District staff, including individuals of diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation.

Ability to:

1. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
2. Interpret, apply, explain, and ensure compliance with applicable VA, federal, state, local and District policies, procedures, and regulations.
3. Assist in the development of community outreach efforts.
4. Respond to and effectively prioritize multiple phone calls and other requests for service.
5. Prepare reports, correspondence, and other written materials.
6. Make accurate mathematical and basic statistical computations.
7. Establish and maintain a variety of filing, recordkeeping, and tracking systems.
8. Organize work, set priorities, meet critical time deadlines, and follow-up on assignments.
9. Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
10. Use English effectively to communicate in person, over the telephone, and in writing.
11. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
12. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

MINIMUM QUALIFICATIONS:

1. Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
2. Equivalent to an Associate's degree from an accredited college in a related field, AND three (3) years of increasingly responsible experience related to student services in a community college.

Licenses and Certifications:
None.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 30 pounds. Reasonable accommodations will be made for individuals on a case-by-case basis.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Occasionally, employees may work outdoors for assigned events and be exposed to loud noise levels, cold and/or hot temperatures, and dust, fumes, and allergens.

APPLICATION PACKET:

1. A District on-line application on http://hr.fhda.edu/careers/. *In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff. Additionally, you will be asked to explain how your life experiences, studies or work have influenced your commitment to diversity, equity and inclusion.
2. A cover letter addressing your qualifications for the position.
3. A current resume of all work experience, formal education and training.

CONDITIONS OF EMPLOYMENT:

Position: Full-Time, Permanent, 12-months per year

Starting date: As soon as possible upon completion of the search process

If any required application materials are omitted, the committee will not review your application. Items not required (including reference letters) will not be accepted. For full-consideration, all application packets must be received by 11:59 pm on the closing date.

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. We do not guarantee a response to application questions within 48 hours of the closing date.

Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site: http://hr.fhda.edu/benefits/index.html.

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Employment Services no later than the closing date of the announcement. The successful applicant will be required to provide proof of authorization to work in the U.S. All interviewing costs incurred by applicant are the responsibility of the applicant.

For more information about our application process contact:

Employment Services

Foothill-De Anza Community College District

12345 El Monte Road

Los Altos Hills, California 94022

Email: employment@fhda.edu

http://hr.fhda.edu/.



To apply, visit https://fhda.csod.com/ux/ats/careersite/4/home/requisition/1078?c=fhda





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