DIRECTOR OF END USER COMPUTING

DIRECTOR OF END USER COMPUTING

Posting Number: SRGV6607
Number of Vacancies: 1
Location: Rio Grande Valley
Department: IT Academic & Support Srvcs
FLSA: Exempt

Scope of Job:
Supports the Executive Director of Academic Support and Services in providing leadership and strategic direction for the University's Information Technology services supporting IT helpdesk, desktop support and computer distribution and support functions for faculty, staff, and students. In addition, oversee all aspects of distributed staff among multiple campuses in Rio Grande Valley.

Description of Duties:

• Provides strategic leadership and management oversight for operations, budgeting, planning, strategy and project management of assigned areas of responsibility.
• Works closely and collaboratively with IT technical services teams and Enterprise Services to identify, prioritize, recommend, develop, implement and support all IT services necessary to manage and provide faculty, staff and student support.
• Ensures optimization of IT services under this role.
• Develops and uses metrics to drive service performance improvements.
• Recommends innovative uses of people, processes and technologies to optimize efficiencies in the IT services and tools.
• Provides strategic oversight for IT services supporting the Service Desk, Desktop support and computer deployment and support functions.
• Responsible for the integrity of the incident and problem management processes within the IT Service Management.
• Responsible for measuring, reporting and improving performance of the help and service desk functions.
• Recommends and develops governance process, policies and standard operating procedures related to help services.
• Develops staff training and cross training plans to reduce knowledge gaps.
• IT process owner for incident and problem management processes.
• Meets regulatory requirements with IT solutions, including FERPA, UTS165 and other federal, state and location regulations and policies.
• Recruits and mentors staff.
• Performs other duties as assigned.

Supervision Received:
General supervision from assigned supervisor.

Supervision Given:
Direct supervision of assigned staff.

Required Education:
Bachelor’s degree from an accredited university preferably in Engineering, Computer Science, CIS or other IT related field.

Preferred Education:
Project Management

Licenses/Certifications:
ITIL foundation Certification or obtain within one year of hire.

Required Experience:
Five (5) years professional level experience leading IT areas, such as Service Desk, Desktop Support, or ITSM roles to include incident, problem management and other customer facing support along with supervisory experience.

Preferred Experience:
Higher Education experience and project management exposure.

Equipment:
Knowledge of personal computers, office equipment and software, such as Microsoft Office, Adobe Acrobat, SharePoint, various web browsers, Apple Products etc.

Working Conditions:
Needs to be able to successfully perform all required duties. Frequent interaction with staff located around the valley and some travel beyond required. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.

Work is performed primarily in a general office environment to include hybrid work (subject to change based upon business needs). If the work is performed off campus, high-speed internet and a designated workspace are required.

Other:
Excellent interpersonal and communication skills with experience in presenting to other groups within the University. Ability to plan, estimate and schedule multiple tasks, develop staff resources, and project plans. Areas of responsibility may change based on the changing needs of UTRGV. Ability to develop and lead technical managers and delegate duties as required.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 04/01/2023
Grant Funded Position: No
If Yes, Provide Grant Expiration Date:

EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants:
Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of Birth
Gender
*Ethnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please do not hesitate to contact us at (956) 665-2451 and/or careers@utrgv.edu.

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer.

To apply, visit https://careers.utrgv.edu/postings/37785 jeid-e1077bee8f255b4f95523e093fe0947d