Assistant Vice Chancellor, Student Success

Weekly Work Hours

40

Compensation Range

Administrator Range E11

Salary Minimum

$150,000.00 Annually

FLSA

United States of America (Exempt)

Position Type

Staff

Position Summary

Responsible for the operational and administrative processes for success coaching, leads strategic and tactical initiatives of the assigned student success division. Provides strategic leadership for the College’s comprehensive success coaching program overseeing 300 employees. Responsible for building collaborative partnerships between academic affairs, student affairs, and continuing education while providing leadership for success coaching, case management, and TSI. The Assistant Vice Chancellor of Student Success collaborates with a variety of faculty, student affairs, and academic departments and works closely with the Associate Vice Chancellor of Student Success and Vice Chancellor for Student Success across all seven Dallas College Campuses to provide comprehensive student support services through a robust success coaching and case management program.



Key Responsibilities

• Oversee Dallas College’s Success Coaching, TSI, and Case Management program, while providing centralized leadership for the College’s various success coaching programs. These include programs designed specifically for traditional, dual credit, continuing education, evening services, and special population students.
  
  
• Provides direct supervision to Deans of Success Coaching and Dean of Special Programs
  
  

• Provide oversight of 300 staff members including day-to-day supervision, evaluation, and ensure expectations and accountability measures are in place
  
  
• Ensure appropriate levels of integration between success coaching, academic, and continuing education needs.
  
  
• Oversee multimillion dollar success coaching staff and operational budget.
  
  
• Create and utilize a network of relationships with faculty, staff, and administrators to effectively deliver success coaching and case management services.
  
  
• Facilitate collaboration between multiple areas and available campus resources to provide opportunities for coaching students through major and career decision-making processes.
  
  
• Lead the direction of success coaching programs and interventions including, but not limited to, success coaching, case management, registration, skill development, success plans, early alert, engagement touchpoints, multiple measures, and TSI initiatives.
  
  
• Administer oversight of student progress monitoring to support students proactively and holistically. Recommend resources and solutions to academic difficulties and barriers
  
  
• Provide leadership for the planning, implementing, and evaluating co-curricular programs that promote academic achievement, career exploration, and a sense of belonging for all students.
  
  
• Facilitate the development of a culture that recognizes, affirms, and helps students draw upon cultural, communal, and identity-based ways of knowing, being, and doing to achieve educational outcomes.
  
  
• Lead success coaching equity related initiatives.
  
  
• Develop, implement, and assess a comprehensive student success and retention plan to include strategies and interventions informed by theory, inclusive and equitable practices, and data-informed practices that enhance student retention and graduation rates.
  
  
• Contribute to assessment, accreditation, and other continuous improvement processes
  
  
• Develop, implement, and assess student learning and program learning outcomes for success coaching.
  
  
• Effectively presents information to educational groups, organizations, staff, students, and administration, both verbally and in writing.
  
  
• Attends meetings of pertinent professional groups and related organizational meetings and conferences.
  
  
• Develops goals, objectives, strategies, and facilitates organizational growth and change. Manages personnel and ensures compliance with Dallas College administrative and operational policies and procedures.
  
  
• Adapts and manages assignments as they evolve and/or replaced by other priorities in a dynamic and fast paced environment.
  
  
• Works directly with senior and mid-level executives to clarify decisions, logic, and data.
  
  
• Oversee the creation of programming to enhance success coaching effectiveness and its impact on student learning, development, and progress.
  
  
• Works collaboratively and cross-functionally within the Dallas College community network
  
  
• Develops and directs the strategic planning of multiple projects, overseeing coordination of personnel and resources required to successfully complete projects.
  
  
• Plans the delivery of the overall program and its activities in accordance with the mission and the goals of the organization.
  
  
• Establishes and maintains positive working relationships with diverse internal/external stakeholders and constituents within the Dallas College community network to achieve the goals of the client and to ensure effective and efficient program delivery.
  
  
• Work closely with stakeholders from across the college to develop consensus around the project/program and its implementation.
  
  
• Helps develop and manage communication among leadership, reporting and monitoring of key metrics/activities of key industry activities.
  
  
• Provides staff with the tools, resources, and materials necessary to meet the goals of the organization and success coaching unit
  
  
• Performs other job-related duties and special projects as required.
  
  

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College
  
  
• Experience leading or managing major change initiatives
  
  
• Demonstrated ability to manage multiple tasks/projects simultaneously and work well under pressure.
  
  
• Knowledge regarding accreditation and THECB requirements regarding TSI and other state initiatives
  
  
• Proven capacity to work inclusively with executive associates, and collaboratively with management, information technology, human resources, and finance professionals etc.
  
  
• Demonstrate and be able to apply excellent knowledge of contemporary research which underpins high impact coaching, advising, case management, and student success strategies.
  
  
• Demonstrate a depth of knowledge and experience in relation to academic advising, success coaching, case management, Guided Pathways, and career services.
  
  
• Demonstrate strong supervision, management, and development experience that promotes high expectations for employee accountability and quality customer service.
  
  
• Demonstrate experience leading, tracking and monitoring employee performance in a remote work environment.
  
  
• Be proficient in the use of quantitative and qualitative data to improve the student experience and increase student success outcomes (persistence, completion, transfer, and employment).
  
  
• Be familiar with relevant national policies, practices and legislation that relates to pathway development and support.
  
  
• Respond appropriately to issues in a dynamic rapidly changing educational/economic environment
  
  
• Demonstrate an understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement with internal and external resources and supports.
  
  
• Demonstrate a commitment to diversity, equity, and inclusion best practices and professional learning strategies to create a sense of belonging and address historic and systemic inequities for student success.
  
  
• Demonstrate an understanding of the principles of program evaluation and student outcome assessment.
  
  
• Possess an understanding of budget preparation and management.
  
  
• Excellent time management, organization, problem-solving, and communication skills. Demonstrate strong verbal and writing skills and an ability to effectively communicate complex ideas with clarity and precision.
  
  
• An appreciation of participatory governance and evidence of strong ability to work effectively and collaboratively with administration, faculty, students, staff, and other constituent groups and partners, both within and outside a college or university with diverse academic, socioeconomic, cultural, and ethnic backgrounds
  
  
• Knowledge of current research and policy recommendations as well as state and national initiatives designed to enhance success coaching and case management initiatives.
  
  
• Experience in strategic planning, assessment of program(s) effectiveness, and development of guidelines to improve the educational and career outcomes for students.
  
  
• Demonstrated knowledge of principles of equity and inclusion and a demonstrated commitment to the promotion of diversity.
  
  
• Provides management and accountability for the administration, development, assessment and improvement of services and experiences which meet and support the College’s mission and strategic objectives.
  
  
• Experience deploying data-informed and results oriented programs and supports.
  
  
• Excellent leadership and customer service skills.
  
  

Physical Requirements

Normal physical job functions are performed within a standard office environment. Reasonable accommodations may be made for individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Master’s degree or higher in higher education, student development, community college leadership or related field plus five (5) years of relevant progressively responsible higher education administrative experience related to the position.
• Official transcripts required.
• Must be willing to travel as needed.
• Minimum three (3) years of progressively responsible administrative experience in a higher education setting with

***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination based on race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Applications DeadlineApril 11, 2023