HR Administration Specialist, Senior (Phoenix)

HR Administration Specialist, Senior (Phoenix)

Location: Human Resources
Regular/Temporary: Regular
Job ID: 607135
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.



Special Information

• This position is a hybrid position which allows the incumbent to complete their work at both an NAU site, campus, or facility and at a non-centralized site with or without accommodation. Position is located in Phoenix, AZ.

Job Description

The HR Administration Specialist, Senior is a key element of the Employee Lifecycle team in HR. This role is tasked with managing all processes related to onboarding new employees, executing employee lifecycle changes in the system, and processing offboarding requests. Our small but committed team is motivated to provide prompt and exceptional customer service to new and existing NAU employees.

The day-to-day work includes providing HR and payroll-related service to departments in alignment with established procedures and guidelines and serving as the new employees' first connection to the university. We do this by providing exceptional oral and written customer service. Collaboration is key to our success, and we regularly problem-solve with other members of the HR Solutions Team to provide comprehensive and prompt service for employees and their departments.

This entry-level position is located in the Phoenix area and has the additional responsibility of coordinating in-person HR services, such as employment verification (Form I-9) and fingerprinting, for Phoenix-based employees. While hybrid work opportunities are available, they are dependent upon the volume and need for in-person services and may not be available year-round.

Employee Lifecycle Processing - 75%

• Self-assign, monitor and work assigned cases. Perform a variety of clerical and administrative tasks related to assigned work.
• Handle sensitive employee information in accordance with established procedures, policies, and applicable laws.
• Serve as an onboarding point of contact for new employees.
• Develop expertise related to onboarding, offboarding and employee lifecycle change processes.
• Provide exceptional customer service to inquirers orally and/or in writing. Resolve questions and inquiries to promote employee understanding of HR programs.
• Manage data and reports, handle scheduling and assist with special events and activities as requested by supervisor.
• Process administrative support for department, such as answering calls/emails, assisting visitors, and resolving, escalating or referring a range of HR problems and inquiries to the appropriate party.

Employment Verification & Fingerprinting - 15%

• Complete employment verifications (i.e. Form I-9 verifications) within established university procedures and federal law.
• With support from supervisor, coordinate the online scheduling system to ensure new employees can self-register for appointments.
• Roll fingerprints as needed for onboarding processes.
• Send fingerprinting results for processing within established policy and procedures.
• Communicate with peers and supervisor about results of scheduled employment verifications and fingerprints in accordance with established procedure.

Collaboration & Process Improvement - 5%

• Collaborate with teammates, other HR agents and assigned departments to provide a smooth onboarding experience. Develop and manage relationships with key stakeholders in these areas.
• Attend and participate in team meetings. Identify opportunities for system/process improvements and share feedback with supervisor and team.

Other - 5%

• Perform other duties as assigned.
• Occasionally attend in-person meetings in Flagstaff as requested by supervisor.

Minimum Qualifications

• High school degree.
• 2-4 years of relevant experience.
• Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

• Associate's degree or higher.
• Experience with PeopleSoft, Microsoft products (especially Outlook and Teams), and/or ServiceNow.
• Experience working in a higher education environment.

Knowledge, Skills, & Abilities

Knowledge

• Knowledge of routine work processes and tools, and intermediate knowledge of concepts, practices, and procedures of Human Resources.
• Knowledge of standard administrative tasks and functions.
• Knowledge of HR information systems.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Data entry skills.

Abilities

• Provide exceptional customer service verbally and in writing.
• Has problem solving, organizational and analytical capabilities.
• Balances competing priorities.
• Demonstrates principles of active listening.
• Communicates effectively.
• Promotes a diverse, inclusive environment.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.

Salary

Salary range begins at $40,000. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is non-exempt under the Fair Labor Standards Act (FLSA). The incumbent is eligible for overtime pay or compensatory time according to University policy. Further, the employee must submit timesheets that accurately reflect all hours worked.

Benefits

This is a Classified Staff (CLS) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System; paid vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. Classified Staff employees are in a probationary status for their first six months at NAU. NAU is a tobacco and smoke-free campus. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. Additionally, new employees will begin participating in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, on the first of the pay period following 6 months after the new employee's start date.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

April 10, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773, DR@nau.edu, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.



To apply, visit https://hr.peoplesoft.nau.edu/psp/ph92prta/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=607135&PostingSeq=1



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