Provides professional, timely assistance regarding application completion and processes, general and program eligibility, and financial planning. Evaluates and analyzes information to determine applicants’ eligibility for financial assistance and to determine type and amount of aid to be awarded in accordance with established standards and guidelines. Coordinates the awarding of all federal and state student aid funding, and university and/or private scholarships. Provides professional assistance regarding application completion and processes, general and program eligibility, and financial planning. Ensures compliance with applicable statutes, regulations, and procedures. Remains current regarding regulations, policies, and procedures affecting scholarships and financial aid, and conducts work fairly, equitably, and inclusively. Supports effective management of office.
University of Utah Job ID# PRN34279B 00294 - Financial Aid
COMPENSATION: $39,999 to $41,999
Monday thru Friday; 8:00 – 5:00 with some weekend and evening work as necessary,
This position will be hybrid with time split between working from home and in office.
SERVICE, PROCESSING, AND COMMUNICATIONS
• Effectively advances processing and service workloads including delivery of services and processing; adjusts accordingly to ensure balanced, timely, accurate, well-documented, equitable, and inclusive services and processing within benchmarks established by supervisor and/or office management team
• Provides timely, accurate, and complete information to students, parents, and colleagues
• Determines eligibility for scholarships and financial aid and determines types and amounts to be awarded in accordance with established federal and university standards and guidelines.
• Professionally addresses and works toward resolution of complex or novel situations encountered in processing and service work of office
• Ensures professional delivery of services, including maintenance of data/information security, privacy, and confidentiality
• Follows appropriate records management procedures and complies with recordkeeping and archival requirements
• Communicates policies and procedures (including rights and responsibilities) to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner
• Completes multiple complex reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments
• Serves as subject matter expert and is proactive in advancing processing, service, and eligibility monitoring
DETERMINING STUDENT AND PROGRAM ELIGIBILITY
• Effectively determines and conveys student and program eligibility requirements, particularly pertaining to resolving student/parent inquiries for assistance; ensures appropriate level of investigation to aid in thorough, accurate, and timely responses
• Uses appropriate discretion, within regulatory and policy constraints, to carry out and advise on verification, resolution of conflicting information, appeals of student eligibility (e.g., satisfactory academic progress), use of professional judgment/discretion, and appeals for consideration of special circumstances (e.g., change/loss of income, dependency override, one-time non-recurring income, etc.)
• Applies verification and appeals policies/requirements accurately, consistently, fairly, and equitably
• Assists with development of office-wide policies and procedures and calendars, including ensuring content is current and accurate, and that emerging trends or anomalies are noted appropriately
• Monitors and adjusts, as appropriate, student financial aid awards to ensure timeliness and accuracy
COMPLIANCE AND SUPPORT
• Maintains access to and a working knowledge of relevant internal and external systems
• Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies
• Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures
• Maintains privacy and confidentiality of student and family data and information
• Maintains security of student records and related information
• Actively participates in and contributes to overall office effectiveness
TRAINING AND PROFESSIONAL DEVELOPMENT; PROFESSIONALISM
• Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, and associated systems and emerging technologies
• Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
• Ensures area policies and procedures are current and accurate; Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
• Assists with financial aid outreach events, delivering information and responding to event questions accurately, timely, completely, and professionally
• Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
• Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed
OVERALL SUPPORT OF OFFICE AND INSTITUTIONAL OPERATIONS
• Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest
• Routinely and thoroughly reviews output and reports for accuracy and compliance
• Follows established timelines/calendars for projects/tasks
• As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees
• Advises management of anomalies, trends, or patterns affecting student and program eligibility
• Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures
• Performs other duties as assigned by supervisor and/or Executive Director
• Collaborates with other employees on office committees regarding policy, procedures, and training opportunities
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Bachelor’s Degree in Business, Humanities, Social and Behavioral Science, or a related area, or equivalency; a minimum of one year of experience in counseling, budgeting, public relations, or computer technology; and demonstrated human relations and effective communications skills required. The ability to work with a diverse population of students, and learn and understand federal and state regulations and financial aid procedures are critical elements of this position.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Prefer previous work experience in a higher education setting.
TO APPLY, VISIT: https://utah.peopleadmin.com/postings/146199
EQUAL EMPLOYMENT OPPORTUNITY
The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. email@example.com