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Admissions Specialist, Recruitment & CRM

Santa Fe College
Gainesville, Florida
Posted Date
Mar 24, 2023

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Position Type
Administrative, Student Affairs
Employment Type
Full Time

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Application Deadline:        Thursday, April 06, 2023
Salary & Benefits:        Salary is $37,670.92. Compensation package is comprised of many college paid benefits including health and life insurance, retirement, leave time, and tuition waivers for Santa Fe College and the University of Florida.
Classification:        Full-time, Technical/Professional, Pay Grade PT2, Exempt.
Location:    Northwest Campus, 3000 N.W. 83rd Street, Gainesville, Florida 32606

Overview:  Santa Fe College (SF) has been recognized as one of the top-rated community college in the United States.  Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity.  Santa Fe College is a comprehensive public college that offers a range of Bachelor’s degrees, Associate in Arts, Associate in Science and Associate in Applied Science degree options, as well as Certificate and Non-Degree programs.  A high quality of life, temperate climate, proximity to the University of Florida, diverse cultural events, and plentiful recreational opportunities make SF and Gainesville an ideal community to work and live.  SF enrolls over 16,000 students each semester, retains and completes over 60% of students every academic year, while over 10% transfer into the University system.

Consistent with the values and goals of Santa Fe College, the Office Admissions helps students begin their path to academic success through recruitment, advising, processing, and orientation. The Office of Admissions is seeking an Admissions Specialist. This position works directly with representatives of public and private high schools, business, government and community organizations in actively recruiting prospective students for Santa Fe College. He or she serve as primary advisor to college’s the Student Ambassador program, manage the college’s on-campus and virtual visits programs, and New Student Convocation, among other responsibilities. 

The successful applicant will have exceptional communication, organizational and interpersonal skills as well as a strong work ethic and attention to detail. They must be a self-starter and highly motivated to provide prospective students with accurate information about the college’s programs and application procedures. The applicant must possess working knowledge in social media, digital communications and a commitment to service excellence as a representative of the college. As some recruitment events often occur in the evening or on the weekend, schedule flexibility is critical.

Responsibilities and duties include:
•    Engage prospective students at events on campus, in the community and out-of-district, to provide timely and accurate information about the college, designated programs and the enrollment process
•    Select, train, and supervise the college’s Student Ambassadors; responsible for facilitating leadership development programs for the group and serving as their primary advisor
•    Manage the college’s Campus Visit programs, including on-campus tours, virtual tours, and special events
•    Develop and produce Santa Fe Live - New Student Convocation student success event held in Fall/Spring semesters
•    Regularly update Recruitment event management platforms and coordinate content with Marketing and Communications
•    Collaborate with community organizations in Alachua and Bradford County to promote events for prospective students
•    Manage and/or assist with special events on-campus and virtually; represent the college at events in the community and out-of-district providing information about SF programs to prospective students and families
•    Serve as a pre-college advisor to provide timely and accurate information about the college and the enrollment process
•    Track prospective student interactions at campus visits and other events to help connect students to key resources and contacts at the college
•    Supervise part-time student staff as needed
•    Assist and advise the Coordinator and Director in all areas of student recruitment and enrollment
•    Daily interaction with offices on campus that provide staff and support for recruitment and orientation events and communication to prospective and incoming students 
•    Strictly honor the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies and procedures
•    Provide service excellence through courteous, informed, accessible and professional engagement
•    Other duties as assigned
Reports to: Coordinator, Recruitment & CRM

Required:  A Bachelor’s degree with at least two (2) years of related work experience in enrollment management or as a teacher, counselor or advisor at the high school level or post-secondary level, or equivalent, is required. 
Additional Requirements:  A criminal background check will be conducted. Must be able to lift at least 20 pounds without assistance. Applicants must have a valid Florida Driver License and be authorized to drive for the college.
Preferred:  A Master’s degree in a relevant discipline with experience working in a community college and/or university setting is preferred. Multiple language competencies strongly preferred to successfully communicate with diverse student populations. Experience with constituent relationship management platform (CRM) strongly preferred.  

Knowledge, Skills and Abilities:  
•    Ability to work successfully in a multi-cultural environment.
•    Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
•    Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
•    Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
•    Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
•    Leadership – has demonstrated success as an entrepreneurial, high energy, driven, hands-on leader. Possess expertise in selecting, training, developing, coaching, mentoring, and retaining a highly motivated workforce.
•    Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
•    Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
•    Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
•    Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
•    Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Application Process:  All applicants must submit a completed online application, a letter of intent, an up-to-date resume/curriculum vitae, and academic transcripts to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public.

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to:
Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions.
Preference will be given to eligible veterans and spouses of veterans.

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