IT Technical Solutions Engineer

IT Technical Solutions Engineer

Coast Community College District


Salary: $93,487.00 - $126,040.00 Annually

Job Type: Full Time

Job Number: D-013-23

Location: Costa Mesa, CA

Definition

IT Technical Solutions Engineer

Summary

Responsible for ensuring the sustainable and reliable execution of new and existing technology platforms. The IT Technical Solutions Engineer implements new technologies to manage device security, cloud-based services, virtual infrastructure, and applications. This position acts as a technical bridge between internal department teams and vendor partners for development, engineering, service delivery, operations, and support.

Distinguishing Career Features

A. The IT, Technical Solutions Engineer is a senior-level professional position that integrates advanced concepts governing new technology initiatives and platforms.

B. This classification will also support virtualization projects, including the implementation of and development of the IT virtualization environment and hybrid cloud offerings for the College and District sites.

C. Advancement along this ladder can occur through mastery with end point devices, cloud computing, server administration and system databases.

D. IT Technical Solutions Engineer will have the capability to be a project leader and advanced subject matter expert for software availability management, server integration(virtual and physical), cloud computing, and mobile devices management.

Essential Duties and Responsibilities

The IT, Technical Solutions Engineer is responsible for performing a variety of technical tasks for Infrastructure and Operations relating to Device Management, Server Management & Migration, Data Center Operations, and Cloud Environments.

Specific duties may vary among projects. Incumbents typically perform a substantial portion or all the following kinds of duties, as assigned:

Engineering and operational responsibility for the hardware, software, and systems managed by the Information Technology Services team, which includes operating systems, email, anti-virus, Active Directory, M365 cloud services, and backup/recovery solutions.

Design, develop and engineer technical solutions to facilitate new device platform implementations, device roll outs, system updates, and version migrations.

Builds, scales, and secures our on-premises and cloud services using automation tools such as Azure ARC, Alerts, PowerShell, and Monitor.

Works as a subject matter expert in the following key areas: Office 365/Azure, Active Directory, Exchange/Exchange Online, Power Platform Governance, VMware products.

Identifies, analyzes, and communicates architecture and integration options; makes recommendations to management and documents best practices.

Provides solutions and inputs into the design of configuration data required to manage and track end point devices, infrastructure and applications effectively; analyzes current technologies and develops steps and processes to improve and/or adapt for future needs.

Responsible for the technical management of software, updates, and tools that continually improve performance and resolve persistent issues.

Acts as technical lead and key resource to gather, analyze, and evaluate technical requirements and transform them into cloud-based solutions.

Leads on various projects from design to implementation.

Assigns team members to various project associated tasks.

Maintains updated task list and project timelines.

Creates project milestones and objectives.

Works closely with user support, faculty and staff to ensure implementation meets design and requirements; acts as liaison between internal department teams and vendors.

May assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team.

Provides post project implementation technical assistance to managers, faculty, staff, or students.

Maintains service agreements with vendors; communicates with vendors to provide quotes and scope of work for cost analysis.

Evaluates engineering blueprints and diagrams; provides feedback to construction personnel.

Documents best practices for new services and applications.

Perform other related duties as assigned that support the objective of the position.

Required to abide by all District policies and procedures including Board Policy 3050 - Code of Professional Ethics.

Qualifications and Physical Demands

Qualifications

Knowledge and Skills

Extensive knowledge in networking and security concepts, methods and technologies in large scale, production cloud and hybrid environments. Extensive knowledge in engineering requirements which includes defining, analyzing, evaluating, planning and documenting. Extensive knowledge of Cloud Computing and Storage.

Extensive knowledge in log collection tools and analysis, as well as infrastructure performance monitoring tools and optimization practices Requires extensive knowledge of Windows SCCM, Windows Azure, Windows Intune, Windows O365, Google G Suite, BMC Footprints, JAMF, Intel Solutions Four Winds Interactive and Extron Products, ITSM, Agile, SCRUM, Visualization, Azure, AWS, PowerShell, CLI, API, JavaScript, Bash, UNIX, Linux, Windows.

Working knowledge of container-based infrastructure such as Docker, Kubernetes, AKS, etc.

Working knowledge of vSphere configuration, automation, and scripting

Working knowledge of ITIL service management processes and Agile project management methodology.

Working knowledge of developing scripts for automating software delivery task sequences.

Requires knowledge of server lifecycle management.

Requires a working knowledge of host computer database management system concepts, methodologies, analysis, and design.

Requires excellent communication in business and technical writing skills for conveying technical concepts and information to a varied audience of technical skills and abilities.

Requires enough language and writing skill to read, understand, and prepare system documentation and instructions.

Requires enough math skills to record sums, fractions, and statistical data.

Abilities

Requires the ability to perform the essential responsibilities and functions of the position.

Ability to work across department teams within the Information Services and other administrative departments across the organization.

Ability to communicate and work closely with multiple vendors.

Must be able to analyze and evaluate the needs of users and develop the most effective program or solution to meet those needs.

Requires the ability work independently and collaboratively, follow logical progressions of program systems and to think logically, creatively, and in abstract terms.

Requires the ability to analyze and solve technical problems under extreme time pressure.

Ability to troubleshoot problems and quickly resolve issues. Must be able to read, interpret and apply complex technical information.

Requires the ability to learn and apply emerging languages and applications within a reasonable time.

Physical Abilities

The general physical demands, working conditions, and essential job functions associated with this classification will be kept of file with the Office of Human Resources.

Essential functions will vary by position.

As defined by Title I of the Americans with Disabilities Act (“ADA”) and California's Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

Education and Experience

The position typically requires a bachelor's degree in information technology, information systems, computer science, or related field required, and six years of industry experience. (Industry experience includes, but is not limited to application, infrastructure, database, and networking architecture; large scale production Windows environments; Active Directory, GPO, DNS, Clustering, and Windows Server (Server Core, 2012 and newer); Cloud environment design and support) Additional higher education and/or industry certifications may substitute for some experience. Or, any combination of education and experience which would meet the required equivalent qualifications for the position.

Licenses and Certificates

Microsoft Azure Fundamentals (Required)Microsoft Azure Administrator (Recommended)Microsoft Azure Security Engineer (Recommended)VMware Certified Professional (VCP) (Recommended)

Working Conditions

Work is performed indoors where some safety considerations exist from physical labor, positioning in cramped areas, and handling of medium weight, yet, awkward materials.

This job specification describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, work steps, and skills required of the job.

Note: (D.E.I.A. - Diversity, Equity, Inclusion, Access) The Coast Community College District (Orange Coast College, Golden West College, and Coastline College) continue to strengthen our efforts around diversity, equity, inclusion, and access. The Coast Community College District is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong commitment to D.E.I.A. (Diversity, Equity, Inclusion, Access) and will be actively listening, assessing, and evaluating this throughout each stage of the application, recruitment, and interview process.

Conditions of Employment

The Coast Community College District (CCCD) is a public, multi-campus community college district serving Orange County, California. Established in 1947, CCCD has a rich history of providing accessible, high-quality education and training to students from diverse backgrounds. The district encompasses three comprehensive colleges, Coastline Community College, Golden West College, and Orange Coast College, and serves over 110,000 students annually through its various programs and services. CCCD is committed to student success and provides students with opportunities to explore their interests, develop their skills, and achieve their goals through a wide range of academic and vocational programs, support services, and co-curricular activities. With a strong commitment to diversity, equity, and inclusion, CCCD is dedicated to creating a supportive and inclusive environment for all students, employees, and members of the community.

This is a permanent, general funded, full-time, 12-months per year classified position. The normal hours of work will be Monday through Friday 8:00 am to 5:00 pm, with the flexibility to occasionally work extended hours and/or weekends, if necessary, to meet the department's needs. The effective date of employment will be arranged with the supervisor. The District provides medical, dental, and vision insurance for the employee and eligible dependents and life insurance for the employee.
(Salary Schedule: EE-125)

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910 ) The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Pay Philosophy: Coast Community College District, through policies, practices, and other benefit programs, delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality. In general, it is the policy of the District to place new employees at the first step of the salary grade. All movement on the salary schedule will occur July 1 of each year for all classified employees.

Application Requirements: Application materials must be electronically submitted online at http://www.cccd.edu/employment to be considered for employment.

Incomplete applications, application materials submitted by mail, and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable).

A complete application packet includes:

A complete Coast Community College District Online Employment Application.

Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank).

A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your demonstrated evidence of D.E.I.A. (Diversity, Equity, Inclusion, Access). (upload as a separate attachment - PDF recommended).

A Current Resume of professional and educational background and experience (upload as a separate attachment - PDF recommended).

Submit an application online at:
http://www.cccd.edu/employment
Coast Community College District - Human Resources
1370 Adams Avenue, Costa Mesa, CA 92626

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or call 714.438.4716.

Additional Information

Selection Procedure

All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.

Applicants wishing to apply for more than one position must submit separate application materials for each desired position.

Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.

If any travel is required for an applicant to participate in person during the interview process, this will be done so at the candidate's own expense.

During the interview, candidates may be asked to conduct a short oral demonstration/presentation on a previously announced topic as well as participate in a writing exercise, or hands-on practical.

Consideration will also be given to factors in addition to education and experience, including but not limited to professional development, ability to work with others, and commitment to meet student needs.

The search committee will rate the candidate's responses to the interview questions, the demonstration/presentation, and the applicable writing exercises and/or hands-on practicals. Based on this rating, a number of candidates will be recommended to move forward and will be invited for a second-level interview.

The hiring manager will conduct reference checks on the final candidate. The district reserves the right to contact the current or most recent employer and to investigate past employment records of applicants selected for interviews.

The campus President will make the final recommendation for employment to the Board of Trustees.

The start date will be determined based on the needs of the campus and the conditions of employment as posted in the job announcement/recruitment.

Applicants who are eliminated from consideration will be notified by email. All applicants are requested to provide an email address in their online application. Candidates should not expect official notification of the status of their candidacy until the Board of Trustees has acted upon the College's recommendation for employment.

The District reserves the right to extend the deadline, re-advertise the position, or delay filling this position based on the needs of the District and the student population we serve.

Employment Information

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)

The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing equity and inclusion goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

The SELECTED CANDIDATE is required to complete the following prior to employment:

Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).

Have fingerprints taken by a Live Scan computer at the candidate's expense (Clearance must be received prior to the first day of employment).

Present original documents for proof of eligibility to work in the United States including a Social Security Card; AND

Participate in a new hire onboarding appointment with an Employment Services Representative.

Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. We are committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.

The Coast Community College District is a multi-college district that includes Coastline College, Golden West College, and Orange Coast College. The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services.

Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to the needs of a changing and increasingly diverse population.




Coast Community College District Title IX



This direct link 2022 Coast Community College District Annual Security And Fire Safety Report is the 2022 Annual Security and Fire Safety Report for Coast Colleges. The crime statistics for calendar years 2019, 2020, and 2021 were submitted to the U.S. Department of Education as required under the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. A hard copy can be provided from one of the Campus Safety Offices. Please contact any of the Campus Safety Offices for any questions regarding the report.



To apply, please visit https://www.schooljobs.com/careers/cccd/jobs/3965840/it-technical-solutions-engineer




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