Manager, Student Care Center

Job Posting Closing Times: Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing date.

Austin Community College is a public two-year institution that serves a diverse population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Reflects the diversity of our community
  
  
• Values intellectual curiosity and innovative teaching
  
  
• Is attracted by the college's mission to promote equitable access to educational opportunities
  
  
• Cares about student success and collaborates on strategies to facilitate success for under-represented populations
  
  
• Welcomes difference and models respectful interaction with others
  
  
• Engages with the community both within and outside of ACC
  
  

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

ACC is proud to serve a diverse student body as an open-access and low-cost institution. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to our students' diverse cultures and socio-economic backgrounds. In 2017 our faculty adopted a Statement of ACC Faculty Values. This Statement affirms that ACC's faculty members value collaboration, service, agency, scholarship, inclusion, and teaching, all of which attest to our commitment to equity, diversity, and inclusion at the heart of our mission.

Job Posting Title:

Manager, Student Care Center

Job Description Summary:

Develop, implement, and evaluate programming and provide overall management for the Student Care Center (SCC) operations.

Job Description:

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

• Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resources policies and procedures as well as related employment laws. This includes supporting task management, employee scheduling and workflow, assisting with training and development, ensuring customer service delivery, and recommending hire and termination personnel actions for positions supervised.
• In collaboration with stakeholders, develops and implements Student Care Center policies, procedures and processes that guide use of the SCC and daily operations.
• Provides equity-based leadership while managing daily operations of the Student Care Center and ensuring that operational and customer service standards are met and exceeded. Must establish and maintain a welcoming, caring and supportive environment.
• Coordinates with community organizations and resources to provide support for students’ basic needs including, but not limited to, food, transportation, housing and legal services.
• Evaluates Student Care Center utilization patterns and conducts continuous quality improvement and effectiveness reviews for ongoing strategic alignment of space and resources with Student Care Center goals, programming offerings, and student experience.
• Conducts ongoing evaluation of SCC services, student needs, and remains current on best practices in the field to inform program development and service delivery.
• Manages and modifies the SCC operations and programming schedule, including inventory management and control, food and household goods deliveries and other resources.
• Coordinates data for reporting and planning purposes such as utilization reports, student satisfaction, and staffing coverage needs.
• Promotes the Student Care Center to students, faculty, staff, and external community members.
• Regularly convenes an SCC advisory committee made up of internal and external stakeholders in order to solicit feedback and input on SCC operations and programming.
• Answers inquiries, provides information, and resolves problems or concerns related to operations, programs, student experience, and services within the Student Care Center.
• May assist with the application, awarding and/or administration of the Student Emergency Fund and state and federal assistance programs designed to support under-resourced individuals and students.
• Interprets and applies college policies and procedures related to Student Care Center service delivery.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Multicultural education programs and systems.
  
  
• Best practices to support students’ social, emotional and basic needs.
  
  
• Inventory management and control.
  
  
• Employee work scheduling.
  
  
• Data gathering and statistical reporting.
  
  
• Budgets and budgeting.
  
  

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Maintaining an established work schedule.
  
  
• Effectively using interpersonal and communications skills including tact and diplomacy.
  
  
• Establishing and maintaining effective working relationships with internal and external stakeholders.
  
  
• Effectively using organizational and planning principles with attention to detail and follow-through.
  
  
• Maintaining confidentiality of work-related information and materials.
  
  

Technology Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.
  
  

Required Work Experience

• Two years related work experience, including retail management.
  
  

Preferred Work Experience

• Experience in crisis management and student advocacy and support.
  
  
• Bilingual - Spanish speaking.
  
  

Required Education

• Bachelor's degree.
  
  

Preferred Education

• Master's degree in social work or related field.
  
  

Physical Requirements

• Work is performed in a standard office or similar environment.
  
  
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
  
  
• Occasional lifting of objects up to 10 pounds.
  
  

Salary Range

$62,249 - $77,811

Number of Openings:

1

Job Posting Close Date:

April 5, 2023 Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

If you are a current Austin Community College employee, please click this link to apply through your Workday account .