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Senior Financial Aid Counselor & Client Services Supervisor

Employer
Millersville University
Location
Pennsylvania, United States
Salary
Salary Not Specified
Date posted
Feb 25, 2023

Job Summary/Basic Function

The Senior Financial Aid Counselor & Client Services Supervisor is primarily responsible for overseeing the day-to-day operations of the Financial Aid Department’s Front Office and managing third party Call Center. This individual must be knowledgeable of and have experience in processing multiple student aid programs. Overseeing the front office requires supervising the Client Services Representative, student workers, and a graduate assistant; as well as serving as the customer service lead, managing the student wage budget, and developing and coordinating training for Front Office and Call Center staff. The individual in this position is required to control the information and document flow within the office, handle all incoming complaints, and be the first line of resolution for problems. This individual must direct financial aid inquiries to the appropriate staff and maintain the online appointment scheduler and calendar. In addition, they will assist students and families with the financial aid process while interfacing with other federal, state, and institutional departments. The Senior FA Counselor and Client Services Supervisor must maintain a positive manner and be able to perform under pressure in a fast paced, high-performance environment.

Located in Lancaster County, Pennsylvania, Millersville University of Pennsylvania is one of the 10 public universities of Pennsylvania’s State System of Higher Education. Our pillars of distinction include exceptionally strong student-faculty relationships, numerous programs of distinction, a beautiful campus and vibrant location, and successful job placement for our students. Our students’ success, both inside and outside of the classroom, is our highest priority, and we provide numerous opportunities to facilitate their academic, personal, and social growth and development. Almost 70 baccalaureate programs are available for our 6,000 students to find their path.. Approximately one thousand graduate students enroll in 21 master’s and three doctoral programs. Our faculty are highly respected in their fields and dedicated to the success of students in the classroom, research labs, and in campus life. Over 66,000 alumni live in all 50 states and in 72 countries around the world. We seek individuals who embrace and value our EPPIIC values of exploration, public mission, professionalism, inclusion, integrity, and compassion.

Annual Salary: $55,590.00 plus comprehensive benefits starting on the first day of employment, including:
  • Health insurance – Low bi-weekly premium. Employees pay 5% of bi-weekly salary for benefit coverage with ability to pay 2.5% when participating in the wellness program.
  • Dental insurance – Coverage is free to employee and dependents after 90 days
  • Vision insurance – Coverage is free to employee and dependents after 90 days.
  • Group life insurance - equal to annual salary (up to $50,000) at no cost to the employee
  • Voluntary Group Life and Accident Insurance – available for purchase at low rates for additional employee coverage as well as coverage for spouse and children
  • Long Term Disability Insurance – available for purchase at low rates with either a 90 or 180-day waiting period
  • Retirement – 2 plans to choose from
  • Tuition waiver – employee, spouse, and dependents are eligible
  • Vacation leave – up to 10.4 days accrued for the first year, increases to up to 15.6 days per year after first year
  • Personal leave – up to 5 days per year
  • Sick leave – up to 15.6 days accrued per year, including up to 5 days per year that can be taken to care for a family member
  • Holiday leave – up to 12 days per calendar year
The State System Employee Benefits Summary can be found at https://www.passhe.edu/inside/HR/syshr/Benefit_Summaries/PEBTF_Summary.pdf

At Millersville University we are committed to fostering a learning and working environment that promotes diversity to foster a climate of inclusion. EPPIIC values and the principles of Inclusive Excellence are an essential part of the foundation for our learning and working environment. Millersville University is an equal opportunity employer and, in compliance with federal and state laws and university policy, is committed to providing equal educational and employment opportunities for all persons without regard to age, color, national origin, race, religion, disability, veteran status, sex, sexual orientation, gender identity or gender expression. Individuals from traditionally underrepresented populations are encouraged to apply.
Required Qualifications
  • Bachelor’s degree.
  • 3 years of recent financial aid experience in higher education administering federal, state and/or institutional programs or relatable experience in financial aid advising.
  • Experience developing and leading training sessions on complex topics and aid programs, as well as on delivering a comprehensive customer service experience.
  • Experience working with and calculating financial need and aid eligibility as it pertains to complex budget calculations.
  • Experience presenting to large audiences, de-escalating conflict, and the ability to counsel on complex issues.
  • Experience planning and organizing activities of varying complexity.
  • Knowledge of federal, state, and institutional aid regulations and policies.
  • Ability to collaborate with other departments to promote student success.
  • Ability to perform under pressure in a fast paced, high-performance environment while maintaining a professional demeanor.
  • Ability to prioritize effectively, proactively solve problems, and manage multiple projects simultaneously with high levels of accuracy.
  • Ability to work with minimal supervision and supervise full-time personnel, student workers and graduate assistant.
  • Excellent oral, written, and interpersonal communication skills.
  • Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook.
  • Evidence of a commitment to diversity, equity, and inclusion.
  • Successful interview and presentation.
  • Successful completion of three background checks.

Preferred Qualifications
  • Master’s degree in School Counseling, Psychology, Social Work, Higher Education Administration, or related field.
  • Experience with Ellucian Banner, ELM Select/ ELM One.
  • Proficient in using Department of Education software programs (i.e., COD, NSLDS, FAA Access).
  • Experience coordinating and collaborating with a Call Center or equivalent financial aid third party servicer.
  • Familiarity with Campus Log Products such as Student Forms, Scholarship, Universe, Campus Communicator, and Net Price Calculator.
Special Instructions to Applicants
  • This position is represented by a labor union and is subject to the terms and conditions of the SCUPA - SUA & GFPC Collective Bargaining Agreement.
  • Ability to work remotely if required due to emergency university closure.

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