Online Academic Advisor and First-Year Interdisciplinary Instructor

Online Academic Advisor and First-Year Interdisciplinary Instructor This position is: OPEN

Job Number: 803 Posted: 03/13/2023 Revised: Location: St. Davids -- Posting Type: Staff

Position Summary

Reporting to the Assistant Provost of Academic Operations, the Academic Advisor serves as the primary point of contact and advocate for assigned students in undergraduate flex programs. The advisor also teaches 4 online undergraduate courses per year.

Responsibilities

Position Responsibilities A. Understanding university and departmental academic policies/procedures and familiarity with the

general education curriculum. B. Assisting students with course planning, approval (where applicable), registration, and graduation

processes. C. Advising students on academic policies and procedures as applicable to their circumstances. D. Maintaining accurate records of assigned students and proactively working to maximize student

success in their program. E. Collaborating with academic leadership, faculty, and other university departments such as

registrar, financial aid, student accounts, CCAS, and CTLT to provide coordinated, holistic support of individual students.

F. Reviewing student academic standing, flagging those not in good standing, and recommending next steps for flagged students.

G. Fielding student questions, concerns, and feedback and responding or escalating as appropriate. H. Addressing student issues and retention concerns raised by academic leadership and instructional

faculty. I. Completing special projects pertaining to student support, service, and success as assigned by

university and college leadership. J. Teaching 4 online sections of undergraduate courses in the university's flex program.

Qualifications

Employee Qualities A. Capacity to exercise independent judgment and make sound decisions. B. Sensitivity to confidential information. C. Treats each member of the campus community with fairness, dignity and respect. Employee Qualifications A. Master's degree (no specification of field required). B. High emotional intelligence and strong interpersonal skills for a customer-service role.

C. Experience teaching online asynchronous courses. D. Strong listening, verbal, and written communication skills. E. Demonstrated analytical reasoning and creative problem-solving abilities. F. Demonstrated capacity for integrity, honesty, and principled behavior. G. Prior experience in a customer-service type role is strongly preferred. H. Strong time management skills. Other Qualifications and Skills A. Regular use of a computer and expertise with the following software: Microsoft Office Suite,

Google Docs, and Google Sheets B. Comfortable with using and managing electronic mail. C. Enthusiastically supports the mission and values of Eastern University. D. Effective problem-solving skills and strong attention to detail. E. Ability to adapt to changes in a fast-paced work environment.

About Eastern University

Eastern University is a Christian university of the arts and sciences that integrates faith, reason and justice for students in its undergraduate, graduate, Seminary, urban, professional and international programs. Applicants should have a religious commitment compatible with its mission and be willing to support the mission and vision of the university. The university complies with federal and state guidelines of nondiscrimination in employment; members of protected classes encouraged to apply.

Background Checks Standard University employees are required to complete the background clearance process.

Employment is contingent upon the successful results of an employment background screening. The

employment background screening may include but is not limited to your consumer credit history (for

positions that work with the university finances or alumni funds only), verification of education and

professional credentials, criminal history, driving history, residency, immigration status, performance,

references, and other qualities pertinent to your qualifications for the following position.

Youth Clearances are required for positions with direct contact with children and essential personnel

positions. Employees working with or around minor age children are required to complete the youth

clearance process which includes the following four child protection clearances:

1) Affidavit; 2) FBI Criminal Record Check; 3) Pennsylvania Department of Human Services Child Abuse History Clearance and; 4) Pennsylvania State Police Criminal Record Check. In accordance with state laws, Act 73 of 2007, Act 153 of 2014, Act 168 (relating to the Child

Protective Services Law), school employees of Eastern University who will have "direct contact with

children" must complete the background check process prior to employment. Results must be

submitted within ten days of receipt.

Description Disclaimer

This description is intended to describe the general level and nature of work performed by the person/people assigned to this position. It is not to be construed as an exhaustive list of duties and responsibilities of the person/people so assigned.