Senior Client Technologies Technician

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Advance Equity
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education’s “Great Colleges to Work For” is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in eight areas: Professional Development; Mission & Pride; Supervisor/Department Chair Effectiveness; Confidence in Senior Leadership; Faculty & Staff Well-Being; Shared Governance; Faculty Experience; Diversity, Inclusion & Belonging .

Campus Marketing Statement

Lone Star College-Houston North Greenspoint

Lone Star College offers high-quality, low-cost academic transfer and career training education to 93,000+ students each semester. LSC has been named a 2021 Great Colleges to Work For® institution by the Chronicle of Higher Education and ranked 35th in Texas in the Forbes ‘America’s Best Employers By State’ list.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

LSC-Houston North Greenspoint is a state-of-the-art, full-service location designed to serve the greater Greenspoint area. Its proximity to local businesses and public transportation has created a location ideal for working and non-traditional students. The facility offers a selection of day, evening and weekend credit courses, including university-transfer courses, certificates, computer/office skills, and developmental studies.

Location address is 250 N. Sam Houston Pkwy E., Houston, TX 77060.

Job Description



PURPOSE AND SCOPE:

The Senior Client Technologies Tech troubleshoots and resolves technical issues on audio/visual, PC, and server technologies. Coordinates vendor-led audio/visual projects from inception to completion. Provides technical training and documentation of audio/visual, PC, and server technologies to junior technicians. In addition, this role provides excellent customer service to users. The Senior Client Technology Technician supports management by maintaining adherence to standards and policies, documenting and analyzing data, and keeping records, and acting as an expert in software, hardware and troubleshooting issues and requests. In this role, it is very important to deliver effective communication with technical and non-technical personnel within and across organizations. This position is a member of the 24/7/365 global department.

ESSENTIAL JOB FUNCTIONS:

1. Acts as lead and hand l e s d is agre e men ts, c on flicts, an d une x pe ct e d prob l em s in w a ys t ha t m a xi m ize t ea m e f f e ctiv ene ss for the PC Desktop and/or AV area; primary point of contact for elevated issues and mitigation of highly complex internal and external problems
2. May manage projects, either intra-OTS or with customers
3. Collaborates with OTS developers to improve end user experience with applications, performing relevant research and presenting findings
4. Researches products and services and regularly makes decisions on purchases and diagnostic needs. Responsible for ensuring operational budget for materials is used effectively and in accordance with Lone Star College mission objectives
5. Assists customers through consultation, diagnosis, and implementation of solutions that are reasonable within resources available and that will leverage existing PC Desktop and/or AV technologies at the College
6. Maintains updated knowledge of PC Desktop and/or AV systems to act as Subject Matter Expert for area
7. Has significant responsibility for developing improvements and innovations to enhance team’s performance
8. Manages personal work tickets as well as the departmental queue
9. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Highly detailed understanding of Windows and Mac operating systems and/or AV systems as required
• Background of strong customer service orientation
• Highly skilled at explaining technical subjects to non- technical as well as technical customers
• Has expertise in principles and concepts underlying an area of IT
• Current and proficient in any new concepts or practices in own IT discipline, and applies that knowledge to the current work
• Has an in-depth understanding of the different aspects of the College’s purpose and operations (academic; research; administrative)
• Must have basic knowledge of project management
• Demonstrated ability to address complex problems or situations
• Ability to represent and promote the team's mission and goals across teams, processes, and departments, as needed. Knows when support from outside the team is needed to help move forward and acts accordingly
• Ability to write and present reports and/or proposals that persuade or communicate important messages
• Ability to understand and interpret other viewpoints and assimilates them, as appropriate, into new or revised work processes and products
• Demonstrated ability to work to resolve conflicts (e.g., technical disagreements or design reviews) in own work unit
• Ability to make decisions guided by IT and the College’s precedents and objectives
• Ability to makes decisions and recommendations on issues affecting projects and a client base
• Ability to work with management, which helps create standards for a team and assist in establishing methods of accountability for the completion of assignments and tasks
• Flexibility and discretion in negotiations with customers and/or colleagues
• Ability to seek opportunities and sets some goals for own development
• Ability to follow team and OTS procedures, but regularly evaluates those procedures. Typically directs the work of others. Prioritizes project work
• Ability to anticipate consequences of actions and prepares for potential problems or opportunities that are not obvious (e.g., are not part of the standard practice in the field)
• Ability to set goals for others that support short-term team goals. May establish long term goals for others

PHYSICAL ABILITIES:

The work requires some physical exertion, such as long periods of standing; walking over rough, uneven or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in Microsoft Windows and Mac environments, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed both indoors in a climate-controlled office environment and outside in non-climate controlled areas

REQUIRED QUALIFICATIONS:

• Associate degree and at least 4 years of related work experience, or an equivalent combination of education and experience
• Experience working with clients, including effective communication skills
• One additional year of work experience may be substituted for each required certification
• CompTIA A+ Certification or industry recognized equivalent
• Microsoft Certified Professional (MCP)

PREFERRED QUALIFICATIONS:

• Bachelor’s degree
• 7 years of related work experience
• Practical experience and specialized training; college degree, technical credentials or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc.)
• Advanced experience in hardware troubleshooting and repair
• ITIL Foundations or industry recognized equivalent
• CompTIA Project + or industry recognized equivalent
• Microsoft Certified Solutions Associate (MCSA)
• HP Self Maintainer
• LSC-Academy
• Crestron Certified Programmer
• InfoComm/AVIXA Certified Technology Specialist – General
• InfoComm/AVIXA Certified Technology Specialist – Design
• InfoComm/AVIXA Certified Technology Specialist – Installation
• Apple Certified Support Professional
• JAMF Certified Technician
• JAMF Certified Administrator
• AV Certification

Salary

Hiring salary range is $ 53,245 - $61,232

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

1. Length of time (specific months and years) of employment
2. If the position was full time or part time
3. If the position was paid or unpaid
4. Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Special Instructions

Go to the Job Search page, click on ‘My Activities’ at the top of the page. Under My Cover Letters and Attachments you will click on ‘Add Attachment.’ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify .

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.