my.SDSU Training, Support and Communication Specialist (Information Technology Consultant, Career)

my.SDSU Training, Support and Communication Specialist (Information Technology Consultant, Career)

Job No: 525568
Work Type:
Locations: San Diego
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)




Position Summary

Under general supervision of the my.SDSU Training & Support Manager, the my.SDSU Training, Support & Communications Specialist is a member of the IT Division (ITD) within the User Services area. This position will contribute to faculty support programs and projects, interact daily with ITD service units, and work with SDSU faculty, staff and administrators as required.

My.SDSU is the official online portal for student admissions, student records, financial aid, and more. The my.SDSU Training, Support, & Communications specialist will be responsible for project implementation, providing user support and training, creating multimedia development and more.

This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is approved for partial telecommuting with onsite work in San Diego. This position is scheduled to work three days on campus and two days from the telecommuting site. However, the schedule may vary based on operational needs.

Department Summary

The mission of the Information Technology Division is to develop the long-term infrastructure, services, and strategy necessary to support the University's mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community.

IT User Services (ITUS) is responsible for the operation and technical support of Google Workspace including campus email and calendar, SDSUid, ServiceNow, Zoom, software licensing\distribution, application support\development, SSO azure application integrations, electronic document signing, and wireless troubleshooting. Computer support for general assignment classrooms, campus units and other clients of ITD are also provided by ITUS.

For more information regarding IT User Services click here.

Education and Experience

To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems.

Key Qualifications

• Master's degree in educational technology or related discipline.
• Demonstrated ability to work effectively with faculty in instructional design for online/hybrid courses or multimedia classrooms.
• Minimum of two years' experience designing and developing online courses using learning management systems, or two years of related instructional design experience in higher education and training.
• Four or more years of experience providing academic technology support in a higher education setting.
• Knowledge of best practices in technology applications in teaching and learning and in the delivery of academic technology support services.
• Knowledge of trends and future directions of technology in the learning environment.

Licenses/Certifications Required

Valid California driver's license is required. Defensive driving course, as specified by the CSU Office of Risk Management, must be completed as soon as possible after beginning employment.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $7,084 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $4,678 - $11,547 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on April 5, 2023. To receive full consideration, apply by April 4, 2023. The position will remain open until filled.

CSU Vaccine Policy: The California State University has established a policy requiring faculty, staff, and students accessing campus facilities to be immunized against SARS-CoV-2, the virus that causes COVID-19. To access the SDSU campus, you must be fully up to date with your COVID-19 vaccinations, including a booster if you are eligible for one, or request a medical, religious, or off campus exemption, as applicable.

The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu.


Advertised: Mar 21, 2023 (9:00 AM)
Applications Close: Open until filled

To apply, visit https://careers.sdsu.edu/en-us/job/525568/mysdsu-training-support-and-communication-specialist-information-technology-consultant-career



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