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Director of Stadium Experience and Revenue Generation

Employer
Appalachian State University
Location
North Carolina, United States
Salary
Salary Not Specified
Date posted
Mar 20, 2023

Position Title
Director of Stadium Experience and Revenue Generation

Position Number
097771

Department
Athletics Office - 120000

Description of University

Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Minimum Qualifications
  • Bachelor’s degree or equivalent combination of education and experience, and 2-4 years of experience in customer relations, sales, stadium operations, or retail.
  • Successful candidates must have exceptional interpersonal, oral and written communication skills; A qualified candidate will have highly developed organizational and management and problem-solving skills and must work accurately and efficiently in order to meet a multitude of deadlines and responsibilities. The ability to work well in a team environment is required.
  • Customer service experience.
License/Certification Required

Essential Duties and Responsibilities

The Director of Stadium Experience and Revenue Generation is responsible for a variety of department revenue generation efforts and reports to the Senior Associate Athletics Director for Revenue Generation.

Concessions:
  • Direct oversite of venue concessions/beverage operations
  • Assist with premium seating areas concessions/beverage experience. Includes annual review, menu development, and supervision of any third-party vendors
  • Direct supervision of part-time and volunteer staff for concessions
  • Identify, hire and train temporary staff to ensure appropriate staff levels at each event
  • Develop additional Grab-N-Go, and other point-of-sale locations at venues
  • Ensure all appropriate health & safety standards are followed during the ordering, receiving, cooking, and cleaning process
  • Responsible for inventory management
  • Primary contact for third-party vendors (e.g., food trucks, premium seating, etc.)


Retail:
  • Coordinate with Senior Associate AD on self-operated merchandise model
  • Assist with establishment and implementation of department retail strategies: including planning, forecasting, purchasing, and product development
  • Accountable for game day in-venue retail operations
  • Manage set-up, take down and logistical components of product movement
  • Responsible for inventory management
  • Identify, hire, and train temporary staff to ensure appropriate staff levels at each event
Revenue:
  • Develop athletics department trade program; acquire additional business trade and reducing overall department expenses
  • Work with business and other entities to acquire silent auction and related items for annual fundraising events
  • Assist Senior Associate AD with licensing communication plan
The athletic program at Appalachian State University operates on the premise that intercollegiate athletics is an integral part of the institution’s overall program of education. Priority is given to high standards of both academic and athletic quality — the goal being the complete development of the student-athlete.

Suggested Salary Range
Commensurate with experience

Physical Demands of Position

Special Instructions to Applicants

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:
  • Cover Letter
  • Resume
List a minimum of 3 professional references in the application or attach a List of References with Contact Information.

AA/EEO Statement

Appalachian State University is an Affirmative Action/Equal Opportunity Employer. The University does not discriminate in access to its educational programs and activities, or with respect to hiring or the terms and conditions of employment, on the basis of race, color, national origin, religion, sex, gender identity and expression, political affiliation, age, disability, veteran status, genetic information or sexual orientation.

Important Contacts:

Associate Vice Chancellor of Human Resources/Affirmative Action
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
(828) 262-3187
hr@appstate.edu

Office of Title IX Compliance
123 I.G. Greer Hall
Boone, NC 28608
(828) 262-2144
titleix@appstate.edu

ADA /504 Coordinator & EEO Officer
224 Joyce Lawrence Lane/Suite 112 Anne Belk Hall
Boone, NC 28608
(828) 262-3056
equalopportunity@appstate.edu

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

Diversity and Inclusion at Appalachian

We at Appalachian State University are committed to diversity, equity, and inclusive excellence both locally and globally.

We understand that the successful implementation of diversity, equity, and inclusive excellence is the responsibility of the entire university community, including alumni and official university governing bodies. A diverse campus community supports an influx of broad and distinct ideas that increase learning opportunities and strengthen the impact of our community as we work collectively to achieve a just experience for all.

We actively encourage, support, and promote a global mindset and an equitable environment where all will know that they belong and are safe to express their culture, identity, values, ideas, opinions, and creativity. We are committed to creating a culture of equity opportunity for all, one that has an expectation of fairness, justice, and equity-minded practice at all levels of the university community.

Quick Link
https://appstate.peopleadmin.com/postings/39282

097771

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