Associate Director of Global Launch Services
- Employer
- Northeastern University
- Location
- Massachusetts, United States
- Salary
- Salary Not specified
- Date posted
- Mar 21, 2023
View more
- Position Type
- Faculty Positions, Business & Management, Other Business & Management
- Employment Level
- Administrative
- Employment Type
- Full Time
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Associate Director of Global Launch Services
About the Opportunity
Northeastern University seeks a forward-thinking operations professional to assume a newly created position as Associate Director of Global Launch Services to support the university's rapidly expanding global network of campuses. With a university system comprised of colleges and campuses across the United States, Canada and the United Kingdom, the Associate Director will join an institution with a long history of infusing global experiences throughout its learning and research programs.
The Global Launch Services Team's primary responsibility is to lead the launches of new programs across NU's Global Campus Network, as well as the launch and integration of new global network sites, in alignment with the university's goals and applicable legal, regulatory and academic compliance obligations. The Team's resident expertise in academic governance, regulatory compliance, government relations, business modeling and strategic analysis will inform decision making on site and program selection, ensure compliance and promote efficient project management and execution.
The Associate Director will work in collaboration with partners throughout Northeastern, the global campus network, and external stakeholders to support the launch and integration of new global sites. The Associate Director will be responsible for supporting the rapid, reliable, repeatable and efficient launch and integration of new sites for Northeastern's global network of campuses.
The Associate Director must be self-directed with exemplary interpersonal communication skills. S/he must demonstrate excellent prioritization and organizational skills, personnel management skills, cultural agility, immediacy in communication, and attention to detail. Preferred candidates will have experience in IT/Systems integration, regional program launches, and/or site launch coordination.
The Role of the Associate Director
Relationship Management & Operations Leadership
- Build trusted partnerships with administrative and college
leadership at all levels of the institution to support operational
initiatives and program activities that align with the University's
mission and vision.
- Participate in university-wide working groups and committees to
support domestic and international activity, develop policy, and
facilitate collaboration and best practices across the
University.
- Working closely with key university, program, and regional
campus stakeholders, delegate project task(s) to team members in
the best position to accomplish the project's shared
goals.
- Oversee team of Assistant Director(s), and provide effective
leadership (motivating the team, and keeping them engaged and
apprised of relevant developments).
- Ensure excellent level of support is provided to internal
stakeholders that work closely with, and rely on, Global Launch
Services.
Site Launch & Integration
- Assist GLS leadership in development of site and integration
initiatives and project plans.
- Prepare analysis and develop recommendations to support launch
and integration projects and related global activity.
- Identify and manage site launch related project risk,
reporting, and escalating issues to GLS leadership.
- Create and maintain Standard Operating Procedures for site
launches (and ensuring its implementation, and quality
control).
- Liaise with the Office of the General Counsel, Risk Management
and Audit Services to promote effective risk management and
compliance for network operations, balancing compliance with
productive methods to enable projects and activities to
proceed.
- In partnership with Global Regulatory Affairs unity, work to
obtain initial and ongoing approval for the university to operate
in new territories and jurisdictions.
- In partnership with Information Technology Services, lead the
development and execution of plans and initiatives to integrate new
sites onto key enterprise systems in order to ensure timely and
effective integration.
- In partnership with the Offices of the Provost and Registrar,
ensure appropriate internal academic governance and compliance
frameworks are developed and implemented to ensure the seamlessness
of student experiences across the university's global
network.
- Coordinate site launch related projects with teams in
regulatory affairs, government relations, business/market analysis,
etc, to support the execution of site, program launch and
integration plans.
- Support and inform site launch efforts by building networks
with key external stakeholders, including but not limited to
government agencies, accrediting bodies, employer organizations,
higher education institutions, global HR, tax & finance
contractors and service providers, and others.
- Liaise with university staff to complete and review ongoing
regulatory needs on time; anticipate upcoming submissions and
manage related team-planning processes.
Qualifications
- A Bachelor's degree, Master's preferred, or equivalent
work experience.
- 3-5 years of direct experience supporting the development,
launch and/or integration of new physical sites and academic
programs in markets outside of the institution's home
jurisdiction.
- Experience with international academic or business initiatives
a plus.
- Working knowledge of the project management process and
implementation using MS suite of products.
- Ability to build relationships and experience working
collaboratively on broad cross-functional projects serving multiple
stakeholders.
- Proven track record in managing competing priorities and
working effectively under pressure when facing short deadlines and
a dynamic flow of information.
- Ability to make consistent and fair decisions based on facts
and data.
- Excellent diplomacy and negotiation skills; and the ability to
converse easily, with courtesy and clarity, with all members of the
Northeastern community and beyond.
- Flexibility when adapting to evolving priorities.
- Intellectual curiosity and the mental agility to troubleshoot
and make sound decisions in response to rapidly changing, often
complicated situations.
- Effectiveness as a strategic thinker who thrives when working
as a member of a dynamic leadership team.
- An understanding of global learning mobility programs is
welcome.
Position Type
General Administration
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Associate-Director-of-Global-Launch-Services_R113544
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