Communications Operation Manager

Weekly Work Hours

40

Compensation Range

D04-PT

Hourly Rate

$36.04 Hourly

FLSA

United States of America (Non-Exempt)

Position Type

Staff

Essential Duties & Responsibilities / Required Knowledge & Experience

Required Knowledge, Skills & Abilities

• Ability to think and act promptly in emergency, complex or difficult situations; define problems, collect data, establish facts, and draw valid conclusions; takes or suggests appropriate course of action.
• Able to effectively interpret laws and regulations, making decisions, maintaining composure, and working effectively under stressful conditions.
• Ability to deal with irrational situations where the outcome is unpredictable.
• Ability to cope with situations firmly, courteously, tactfully and with respect for others.
• Applies knowledge related to policies and procedures in determining course of action and stays up to date on best practices, incorporating knowledge into all work assignments and procedures.
• Ability to coordinate and direct numerous activities simultaneously without confusion; provides rapid response to Dallas College law enforcement or other emergency agencies, i.e., police, fire, ambulance.
• Ability to establish and maintain effective working relationships with a diverse, multicultural Dallas College network community, internal and external to the district, including but not limited to students, staff, faculty, and other law enforcement agencies.
• Able to multitask and adapt to changing work environments, work priorities and organizational needs.
• Possesses strong problem-solving, analytical, time management and communication skills.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Effectively able to transmit instruction and information through clear, concise verbal communication.
• Able to maintain and protect the privacy and confidentiality of information and material.
• Strong knowledge and experience in providing effective customer service.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Key Responsibilities

• Ensures dispatch center adheres to local, state, and federal regulation and other rules and requirements. Acts as TLETS manager and assures all employees meet all federal and state mandated requirements.
• Performs the duties of a police communications operator, as necessary.
• Ensures physical facilities are maintained according to best practices, including workstations and radio infrastructure.
• Maintains radio signal integrity and Dallas College maintenance agreements.
• Collaborates with Dallas County police agency partners on regional interoperability. Coordinates text-to-call, mass notification, and cell phone applications to maximize student and staff communications.
• Responsible for TPCA Dispatch communication best practices and annual reporting.
• Provides onsite technical support by preparing log sheets of all incoming and outgoing calls and radio traffic, Dallas College police reports and case numbers.
• Performs a variety of routine clerical duties in maintaining official records of a dispatch center, i.e., enter, update, and retrieve information from computerized data system; maintain recorded details of telephone calls/radio dispatches, and messages.
• Responsible for maintaining records and archives for Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunications System (TLETS/NLETS) purposes.
• Manages incoming telephone calls regarding crimes, disturbances, fires, medical or police emergencies/non-emergency situations within the district and general public, and dispatches police officers for intervention and/or assistance.
• Relay information and messages to and from emergency sites to officers and emergency response personnel or other law enforcement agencies.
• May maintain contact with caller until responders arrive. Obtains and relays information from TLETS for person and vehicle information, i.e., stolen vehicles, vehicle registrations, and request for traffic and criminal warrant checks on individuals.
• Receives and processes requests from on-duty police officers for traffic violation checks, warrant checks, vehicle registrations and driver’s license checks, Federal and State “wanted persons”, missing children checks, missing persons, and stolen properties, via an online connection with the FBI National Crime Information Center and Texas Department of Public Safety (DPS).
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Minimum Qualifications

• Graduation from high school or equivalent
• Forty (40) hours of training in operation of Texas Law Enforcement Telecommunications System (TLETS)
• Completion of Basic Telecommunicator course #1013 +
• Five (5) years of supervisory experience including Advanced Telecommunicators license.
• Three (3) years of experience in working with data collection and/or input
• Additional TLETS training may be required as the job progresses.
• Position may require working day shift, evening shift, graveyard shift and extended work hours to include weekends and holidays.
• Official transcript will be required. Official licenses/certifications required.
*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Applications DeadlineApril 20, 2023