Associate Dean, Success Coaching (Special Populations)
- Employer
- Dallas College
- Location
- Texas, United States
- Salary
- Salary Not Specified
- Date posted
- Mar 20, 2023
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Weekly Work Hours
40
Compensation Range
Administrator Range E04
Salary Minimum
$83,000.00 Annually
FLSA
United States of America (Exempt)
Position Type
Administrator
Essential Duties & Responsibilities / Required Knowledge & Experience
Job Summary
Dallas College is seeking goal-oriented, student-centered leaders with a proven track record of implementing high- impact success coaching and/or case management to improve the quality of the student experience, and increase student retention, persistence, credential completion, employment, and/or transfer. The Associate Dean of Student Success will lead a focused team of Student Success Coaches who serve as a central Student Success role, providing intrusive and ongoing case management for students throughout the full student lifecycle from enrollment to completion. The Associate Dean leading this team of Student Success Coaches will focus on a targeted student population (traditional; dual credit/ECHS/P-Tech; continuing education; etc.) and will serve seven locations across Dallas County.
- Oversees a focused team of Student Success Coaches, a central
Student Success role, responsible for providing concierge-styled
student case management. Providing high-impact engagement,
continuous tracking and support from enrollment to credential
completion to career placement, Student Success Coaches are the
consistent single point of contact, responsible for helping Dallas
College students to navigate their higher education journey towards
a meaningful and well-paying career.
- Coordinates and implements strategic initiatives for
comprehensive case management for a team of Success Coaches
focusing on a focused segment of the student population
(traditional; dual credit/ ECHS/P-Tech; continuing education,
etc.).
- Collaborates with a broad career-connected network of internal
and external partners to leverage resources and supports that
eliminate barriers and promote student persistence, success, and
completion.
- Serves as a campus-level administrative liaison for Student
Success.
- Leverages technology to monitor and track initiatives focused
on student pathway completion.
- Knowledge of the purpose of community colleges and the vision
of Dallas College.
- Experience leading teams through change initiatives.
- Ability to identify and address opportunities and challenges
that arise because of Dallas College’s current
transformation.
- Demonstrate a depth of knowledge of the relational impact of
academic advising, degree audit, Guided Pathways, career
development, and transfer.
- Demonstrate experience in high-impact case management or
intrusive holistic and/or appreciative advising strategies.
- Be proficient in the use of quantitative and qualitative data
to inform service delivery. improvement resulting in an improved
student experience and student success outcomes.
- Demonstrate experience in coordinating goal-oriented strategic
initiatives centering on improving the student experience.
- Respond appropriately to issues in a dynamic rapidly changing
educational/economic environment.
- Demonstrate experience leading, tracking and monitoring
employee performance in a remote work environment.
- Demonstrate experience in team building, rewarding team
behavior that produces desired outcomes, and effectively addressing
team behavior that conflicts with the mission, values and goals of
the division and College.
- Demonstrate an understanding of emerging technologies and the
effective application of service technologies to enhance academic
planning, and engagement with students.
- Demonstrate a commitment to diversity, equity, and inclusion
best practices and professional learning strategies to create a
sense of belonging and address historic and systemic inequities for
student success.
- Highly collaborative leader with demonstrated experience in a
comparably diverse and complex college with a proven track record
of enhancing pathway supports and equitable student success.
- Demonstrate an understanding of the principles of program
evaluation and student outcome assessment.
- Possess an understanding of budget preparation and
management.
- Demonstrate strong supervision, management, and employee
development experience.
- Strong time management, organization, problem-solving, and
communication skills, with an emphasis on verbal and writing skills
that effectively communicate complex ideas with clarity and
precision.
- An ability to work effectively and collaboratively with
administration, faculty, students, staff, and other constituent
groups and partners, both within and outside a college or
university with diverse academic, socioeconomic, cultural, and
ethnic backgrounds.
- Excellent interpersonal skills using collaboration, tact,
patience, and courtesy.
- Manages and supervises the daily operations of a team of highly
relational and highly knowledgeable Success Coaches that will
operate across the seven campuses of Dallas College, to guide
traditional, dual credit/ECHS/P- Tech, continuing education, and
other specialized student populations to and through student
experience milestones towards completion and a career.
- Responsible for ensuring the delivery of high-quality,
student-centered guidance and support from a team of Student
Success Coaches.
- Collaborate regularly with a wide variety of team members from
Academics, Workforce, and within Student Success, to coordinate and
implement high-impact support strategies that promote student
pathway persistence, credential completion, transfer, and
employment.
- Collaborate with division Associate Deans of Pathway Success to
plan and implement processes that create a seamless student
connection between the continuous and holistic support of the
Student Success Coach and the pathway-specific expertise of the
Pathway Specialists.
- Participate in annual professional development to ensure
current knowledge of effective coaching strategies and information
on internal and external resources and services.
- Leverage emerging technology to create and maintain systemic
efficiencies in the delivery and tracking of student
communications, services, and experiences.
- Coordinate and implement equity-minded strategies aimed at
ensuring pathway exploration, engagement and success for
historically marginalized and underserved student
populations.
- Supports the Dean of Success Coaching in the assessment and
evaluation of Success Coaching activities for effectiveness and
evidence of student achievement of desired student learning.
- Reinforces division priorities and goals and ensures Student
Success Coach accountability through intentional tracking and
monitoring of desired unit goals and outcomes.
- Ensures focused team regulatory compliance with Dallas College,
state, and federal requirements.
- Assumes overall responsibility for directing the activities of
the personnel engaged in performing the functions of the assigned
areas. Assesses needs; supervises and coordinates development,
implementation and evaluation of programs and associated
staff.
- Assists with developing, monitoring, and approving department
budgets and expenditures.
- Prepares and presents reports, proposals, and recommendations
for overall programs; keeps detailed records of assigned
activities.
- Ensure implementation of high-quality customer service
standards.
- Completes required DCCCD Professional Development training
hours per academic year.
- Performs other duties as assigned.
Physical Requirements
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Qualifications
- Bachelor’s Degree plus five (5) years’ experience in related
field, i.e., higher education, student development, community
college leadership.
- Official transcripts required.
- Minimum two (2) years of experience in a higher education
setting with demonstrated experience in academic advising, Guided
Pathways, career development, transfer services, or another
relevant student support area..
- Current and valid Texas driver’s license required.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.
Applications DeadlineApril 4, 2023
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