Donor Relations Associate

Donor Relations Associate

About the Opportunity

Summary

The Donor Relations Associate will provide a high level of support to the Donor Relations department in Advancement and serve as a convener for Development Associates across the division.

Reporting to the Senior Associate Director of Donor Relations, they will contribute to the scholarship stewardship reporting program while also leading their own projects with minimal supervision. In support of the scholarship reporting program, the Donor Relations Associate will attend all team meetings; request, track, download, and proofread student thank you letters; and assist with the preparation of narrative reports for printing and emailing. The position will coordinate with departmental Marketing Cloud partners to ensure the outreach process runs as scheduled. Weekly, they will utilize the Scholarship Manager platform to find new scholarship award data. They will also be a liaison to students whenever donor/student meetings are requested. They will conduct research for inclusion in scholarship updates when students do not write thank-you letters and maintain the hygiene of stewardship data in Salesforce. They will prepare special stewardship touches, such as Where Are They Now reports, for top scholarship donors. They will also add tasks in Salesforce for all newly created funds, partner in data cleanliness efforts, and upload narrative reports to the system.

In consultation with the Donor Relations department, they will be the lead convener of the Stewardship Working Group, performing such functions as welcoming new members, handling meeting logistics, and developing programming for this group of Development Associates who perform stewardship functions at the colleges.

Qualifications

• Bachelor's degree or equivalent job experience required.
  
• At least two (2) years of related office or customer service experience, preferably in higher education and/or development.
  
• The successful candidate will have an interest in Advancement as a profession, possess a customer service mindset, be excited to learn new skills, be incredibly organized, and demonstrate exceptional written and verbal communication skills.
  
• Must be able to prioritize, work well with shifting deadlines, and be proactive, flexible, and collaborative.
  
• Must demonstrate good judgment, discretion, and problem-solving skills. Must be willing to assist on an as-needed-basis in a variety of administrative tasks.
  
• Proficiency with Word and Excel a must. Familiarity with Adobe Spark, Salesforce, and InDesign a plus.
  
  Responsibilities & Accountabilities
  
  Scholarship Narrative Stewardship Program (50%)
  
  Support process to request, track, download, and proofread student thank you letters, including by updating Marketing Cloud. Prepare narrative reports for printing and emailing. Track work in Salesforce and pull reports to identify tasks to be completed. Liaise with students when donor/student meetings are requested. Conduct research for inclusion in scholarship updates when students do not write thank you letters and maintain the hygiene of stewardship data in Salesforce. Prepare special stewardship touches, such as Where Are They Now reports, for top scholarship donors.
  
  Salesforce (20%)
  
  Maintain data cleanliness in Salesforce by updating designations when required and adding tasks for new funds. Upload narrative reports to the system.
  
  Stewardship Working Group (20%)
  
  Orient new Development Associates to the work done by Donor Relations and advise them on how their roles intersect with the work of the Donor Relations team. Schedule and program regular meetings of the Stewardship Working Group and respond to the members' needs.
  
  Other Responsibilities as Needed (10%)
  
  Run reports, staff events, etc.
  
  Position Type
  
  Advancement
  
  Additional Information
  
  Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
  
  Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
  
  Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
  
  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
  
  To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.
  
  
  To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Donor-Relations-Associate_R113661
  
  
  
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