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Enrollment Specialist

Employer
California State University- East Bay
Location
California, United States
Salary
Salary Not Specified
Date posted
Mar 25, 2022

Job Details



Salary and Benefits

Salary Range: $4,304.00 per month to $6,120.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,304.00 per month to $5,212.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick leave, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Student Services Professional II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The Enrollment Information Center (EIC) provides comprehensive services to prospective students, currently enrolled students, staff, faculty and the members of the community-at-large who are seeking information or services from the University relative to outreach, pre-admission advising, and evaluation for the purposes of admission and graduation, student records, registration and financial aid. This EIC staff position provides information and services pertaining to student admissions, financial aid, and registration in the lobby of the Student Administration Building. The EIC serves as the front-line, first contact for students; handling general inquiries regarding admissions, registration, records, graduation evaluations and financial aid. When necessary, the EIC receptionist refers complex or in-depth inquiries to an Enrollment Counselor or other appropriate resources.

The EIC is a sub-division of Admissions and Outreach, which is under Student Affairs (SA).

Responsibilities

Provide comprehensive continuing enrollment advising services to current and prospective students:
  • Effectively and efficiently respond to the service needs of current students in the areas of records and registration, graduation evaluation, and financial aid.
  • Advise students who are referred from the front service counter (those who require service at a level that exceeds that which is appropriate for the front service counter).
  • Provide students with necessary forms and/or information on needed services /procedures.
  • Serve as point-of-contact for students in working with Enrollment Services, participating in a case management operations model, so that student inquiries and issues are handled through to completion.
  • Summons and arrive student using Qless system and open/close/move cases in Case Management system. Using discernment as to which action (open/close/move) is taken in all interactions with students.
  • Use professional judgment to develop solutions to individual student problems, of considerable difficulty, which represent integrative approaches comprising appropriate referrals to campus services and other resources. Adjust approaches and techniques in the referrals to campus services and other resources and in the face of unpredictable responses and rapidly changing circumstances.
  • Provide back-up pre-admission advising support, acting on behalf of the student’s regular pre-admission enrollment counselor.
  • Provide accurate, ethical, and quality pre-admission and initial financial aid advising.
  • Evaluate academic transcripts for admission eligibility and pre-admission advising.
  • Determine initial residency status for admission eligibility and registration fee purposes.
  • For undergraduate applicants, assess admissibility for those not automatically admitted by the auto-admit program.
  • As appropriate and in consultation with the applicant’s regular enrollment counselor, call and/or meet with applicants to resolve discrepancies and/or answer questions about the application and assessment process.
  • Complete a full evaluation of transcripts to verify self-reported data accuracy.
  • Explain policies and procedures to students, staff or faculty related to a student’s record on all topics related to records and graduation: enrollment (times, priority, policy and navigating through MyCSUEB), transfer credit, grade forgiveness, general education, major requirements, GPA calculations and requirements, university writing skills requirements, etc.
  • Counsel students who have difficulty reading and understanding the Degree Audit Report, in conjunction with their academic advisor, to help the student progress towards graduation.
  • Process verification requests and provide information to authorized third parties. Including but not limited to enrollment and financial information, financial account inquires, etc.
  • Engage in appropriate planning, communication, and coordination with ES colleagues.
  • Attend meetings with colleagues, staff, and supervisor as necessary or required.
  • Serve on various ES, University, and CSU committees as appropriate or as directed.
  • Provide materials and personnel for cross-training within Enrollment Services.
  • Serve as back-up for front service counter functions.
  • Monitor and report problems with computer service kiosks used by students.
Provide comprehensive advising regarding financial aid and help process information:
  • Interface with students (via in-person or zoom) to resolve issues concerning financial aid applications, disbursement of aid, payments, account holds, and financial aid refunds, etc.
  • Assist Financial Aid Officers to Process Federal Appeals, Verification, and awarding through the use of needs analysis and understanding of Federal and State Regulations.
  • Collaborate with Student Financials and Financial Aid Office to prevent students that are anticipating financial aid from being dropped for non-payment.
  • Maintain knowledge base and understanding of all current regulations and policies to the administration of Federal, State, and Institutional aid programs.
  • Advise students through the financial aid process and complete required documents through CampusLogic.
Other duties as assigned by the Director and Associate Directors of the EIC and Office of Financial Aid & Scholarships:

Required Qualifications
  • Ability to quickly grasp Federal, State, and Institutional Regulations.
  • Understand FERPA and maintain confidentiality.
  • Excellent oral and written communication skills.
  • Ability to conduct financial aid workshops/presentations as needed.
  • Maintain a professional demeanor and empathize with students.
  • Ability to work independently in scheduling opportunities continuing training.
  • Attends workshops sponsored by the Department of Education and State affiliates.
  • Proficient in MS Excel, MS Word and MS PowerPoint.
  • Demonstrated competence in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions.
  • Ability to quickly and accurately develop, retain, interpret, and apply comprehensive knowledge about CSU/CSUEB enrollment policies & procedures.
  • Thorough knowledge of office methods, procedures and practices.
  • Ability to organize and plan work projects including handling multiple priorities.
  • Excellent written and verbal communication skills in English including thorough knowledge of grammar, punctuation, and spelling
  • Ability and willingness to understand, embrace and communicate CSUEB marketing messages.
  • Ability to learn and use administrative computing system(s),instant messaging, document imaging programs, web-based information resources and MS Office applications.
  • Ability to analyze complex situations accurately and adopt effective courses of action.
  • Ability to safeguard the confidentiality and security of records.
  • Knowledge of individual counseling techniques.
  • Ability to advise students on complex student-related matters.
  • Ability to carry-out complex assignments without detailed instructions.
  • Ability to interact professionally and effectively--individually or in group settings--with diverse current and/or prospective students and their family members as well as co-workers and other members of the Cal State East Bay community.
  • Ability to reason logically, analyze, and define organizational and operating problems and implement appropriate responses.
  • Strong organizational skills and ability to plan, coordinate, and initiate actions necessary to implement. administrative or group decisions or recommendations.
  • Ability to work independently.
Minimum Qualifications

Experience:
  • Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.
  • A Master’s degree in a job‑related field may be substituted for one year of the professional experience.
Education:
  • Equivalent to graduation from a four-year college or university. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
Preferred Skills and Knowledge
  • A Bachelor’s Degree.
  • Experience with PeopleSoft Student Information System.
  • Experience with CampusLogic.
  • Proficiency in another modern language.
  • Experience in Financial Aid Administration.
  • Customer Service Experience with the ability to provide advice and guidance on difficult issues/regulations.
Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website at http://www.csueastbay.edu/smokeandtobaccofree/

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available at: http://www.csueastbay.edu/upd/safety-and-security-reports.html

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Advertised: April 04, 2023 (9:00 AM) Pacific Daylight Time
Applications close:

Company

Cal State East Bay

Cal State East Bay offers a beautiful and inspiring setting for career exploration. With three spacious campuses nestled in the East Bay — one in Hayward with spectacular views of the San Francisco Bay, one in cosmopolitan downtown Oakland and the other in the scenic Concord foothills of Mt. Diablo — you are in the heart of the cultural, technological and educational center of California.

As a faculty, staff or administrator, you will enjoy challenging and meaningful career opportunities in a wide range of disciplines along with competitive compensation, excellent benefits and potential for advancement. You will also be a part of an award-winning institution. You can be sure that as a member of one of the nation’s most diverse universities, you will benefit from the vibrant academic and cultural community whose ideas are shaping the 21st century.

You can make your own contribution to our award-winning university by joining other distinguished scholars and researchers. Cal State East Bay has garnered national acclaim for the excellence of its faculty. Our location in the midst of the vibrant San Francisco Bay Area enables us to attract committed faculty members who are not only recognized experts in their fields, but are often world-renowned in their disciplines, including the fields of business, technology, public service, the arts and education.

Our staff and administrators are passionate about providing a rich and rewarding learning experience for all the students at Cal State East Bay.

As an employee at Cal State East Bay, you have the opportunity to participate in a variety of benefit programs. Voluntary programs include health, dental, vision life, disability, long term care, personal insurance, savings bonds, tax sheltered annuities, fee waivers for Cal State East Bay classes and many others. You will also participate in one of two retirement plans. Our goal is to provide you with a robust selection of benefits to meet your personal needs in dealing with work/life issues.

Cal State East Bay is an Equal Opportunity Employer. As one of California’s most multicultural universities, faculty, staff, and administrators at CSUEB are fully committed to creating an environment where a diverse population can thrive in an atmosphere of tolerance, mutual respect and civility without regard to race, color, religion, national origin, gender, sexual orientation, veteran status or any other personal characteristics or beliefs.

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