Salary and Benefits
Salary Range: $5,025.00 per month to $7,159.00 per month. PLEASE
The starting salary placement depends on qualifications
and experience and is anticipated to be in the range of $5,025.00
per month to $6,092.00 per month.
Cal State East Bay offers a broad range of benefits that includes
medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),
dependent and health care reimbursement accounts, life insurance,
vacation and sick leave, 14 paid holidays, one personal holiday and
tuition fee waiver.
For more information on the benefits program, please visit our benefits
CSU Total Compensation Calculator
demonstrates the significance
of our benefits package.
This position may be eligible to participate in the Cal State East
Bay telecommute program subject to approval by the appropriate
Student Services Professional III
About Cal State East Bay
Cal State East Bay's beautiful main campus is located in the
Hayward hills with panoramic views of the San Francisco Bay
shoreline. Situated above the city of Hayward, the campus offers an
ideal setting for teaching and learning and yet easy access to the
many cities along the bay. The University has a satellite campus in
Concord, a professional development center in Oakland and a
significant presence online. Founded in 1957, Cal State East Bay is
one of 23 universities of the California State University system
(CSU). Cal State East Bay is recognized as a regionally engaged and
globally oriented university with a strong commitment to academic
innovation, student success, engaged and service learning,
diversity, and sustainability.
About the Position
The EOP Counselor manages a caseload of EOP students and assists in
the admission, transition, and retention of EOP students through
counseling and advisement, workshops, classes, referrals, and other
forms of interventions. The EOP Counselor has full professional
responsibility for assisting students to resolve any problem(s)
that affects their ability to be successful in their educational
and career pursuits and make appropriate referrals to campus
services and other resources. This position will also coordinate
and lead in the implementation of programs and services for a major
component of EOP.
Student Developmental Counseling/Advising:
- Independently provide comprehensive advisement, individually
and in groups, which include academic, personal, financial, or
career-related counseling to a caseload of current EOP
- Perform in-depth analysis of student skills, abilities,
previous academic performance and factors contributing to students'
academic progress to assist in program planning, course advising,
major and career exploration - students may have problems choosing,
pursuing and adjusting themselves to suitable educational and
- Complete GE evaluation and advising worksheets and maintain
detailed and current records on each assigned student, including
program of study outline, quarterly academic progress,
counseling/advising contacts, referrals, and test scores.
- Assist students to identify their challenges, think them
through, evaluate them realistically, deal with their aptitudes and
abilities as related to their particular needs and circumstances,
select suitable educational or vocational goals, and implement
corrective measures to alleviate skill deficiencies.
- Use professional judgment to develop solutions to individual
student challenges, of considerable difficulty, which represent
integrative approaches comprising appropriate referrals to campus
services and other resources - adjust approaches and techniques in
the face of unpredictable responses and rapidly changing
- Implement innovative ways of encouraging and supporting the
personal developmental needs of a diverse student population.
- Utilize proper techniques to interact with persons who may have
hostile reactions and bring such situations under control.
- Plan, develop, and conduct retention-related workshops,
sessions, and/or courses, as required.
- Maintain regular contact with students on caseload and monitor
each student’s academic progress.
Component Oversight Responsibilities:
- Plan, coordinate, and lead in the implementation of programs
and services for designated components (Freshmen Transitions,
Transfer Transitions, Academic Advising, Special Projects,
- Maintain a planning schedule for the component.
- Write component reports which include evaluation and
- Coordinate the development and updating of all needed
SAS Program Responsibilities:
- Oversee a major component(s) in the Summer Bridge Program, EOP
Orientation Sessions, EOP Graduation Celebration, etc.
- Assist with interviewing, hiring, training, and evaluating
Summer Bridge instructors, tutors, workshop facilitators, and
student assistants, as needed.
- Teach a section of USLS (University Success Lecture Series) for
the Summer Bridge Program, as required.
- Develop and present workshops on various academic issues to
meet the needs of EOP students and SB participants.
- Participate in regular departmental, component, and Summer
- Coordinate in the development of the departmental newsletter,
EOP Admissions Responsibilities:
- Evaluate EOP applicants' transcripts, test scores, and EOP
supplemental forms for academic eligibility, enrollment, and
- Conduct interviews for admission consideration, as
- Provide admissions counseling to returning EOP students who are
reapplying or seeking reinstatement to the University.
Liaison and Campus Involvement Responsibilities:
- Represent the department in appropriate committees.
- Initiate and maintain cooperative working relationships with a
variety of individuals and groups, including faculty, staff,
student organizations and off-campus community groups.
- Partake in appropriate professional development activities to
remain current on relevant issues pertaining to higher education
and the recruitment and retention of low-income and high-risk
- Participate in campus wide events and programs, which seek to
recruit, retain, or encourage the success of low-income and
environmentally disadvantaged students.
Knowledge and Abilities:
Thorough knowledge of the principles of individual and group
behavior. General knowledge of the principles, practices and trends
of the Student Services field as well as general knowledge of the
policies, procedures and practices of the program area to which
assigned; general knowledge of individual counseling techniques;
general knowledge, or the ability to rapidly acquire such
knowledge, of the organizational procedures and activities of the
specific campus to which the position is assigned. Working
knowledge of student services programs outside the program to which
Ability to analyze complex situations accurately and adopt
effective courses of action; advise students individually and in
groups on complex student‑related matters; determine appropriate
courses of action and proper techniques to utilize while engaged
with individuals in personal interactions of an argumentative or
sensitive nature; interpret and evaluate descriptions and
explanations of problems brought forward by individuals or student
organizations, analyze and define the problem, draw valid
conclusions and project consequences of various alternative courses
of action; carry out a variety of professionally complex
assignments without detailed instructions; and establish and
maintain cooperative working relationships with a variety of
Possession of these knowledge and abilities is typically
demonstrated through the equivalent of three years of progressively
responsible professional student services work experience. One year
in the program area to which assigned may be preferred but is not
required. A master’s degree in Counseling, Clinical Psychology,
Social Work, or a directly related field may be substituted for one
year of experience. A doctorate degree and the appropriate
internship or clinical training in counseling or guidance may be
substituted for the three years of experience for positions with a
major responsibility for professional career or personal
Equivalent to graduation from a four-year college or university in
a related field, including or supplemented by upper division or
graduate coursework in counseling techniques, interviewing, and
conflict resolution where such are job-related.
- Knowledge of GE, major, and graduation requirements.
- Knowledge of University policy and procedures regarding all
- Ability to interpret and use appropriate SAMS/PeopleSoft
admission, registration, advising, financial aid screens;
DegreeWorks; and Hershey's Singularity.
- Ability to assess students' skill level based on information
- Knowledge of the calculation of grade point deficiencies (GPD),
grade point average (GPA), and the impact of academic renewal on
the GPA and GPD.
- Knowledge of policies and procedures governing academic
probation, disqualification, academic renewal, and
- Facility in MS Access and other database software.
- Knowledge of departmental, divisional and University
- Knowledge of interviewing and counseling skills, and the
ability to apply these to counseling sessions.
- General knowledge of financial aid processes and policies.
- Knowledge of group facilitation processes and advanced human
- Knowledge of values and worldview of various cultures
represented in the EOP program.
- Ability to interact and work cooperatively with a diverse
student population and staff.
- Thorough knowledge of the principles of individual and group
- General knowledge of individual counseling techniques.
- Working knowledge of student services programs outside of
- Knowledge of the principles of supervision and performance
management and evaluation.
- Ability to analyze complex situations accurately and adopt
effective courses of action.
- Ability to carry out a variety of professionally complex
assignments without detailed instructions.
- Proficiency in utilizing the computer and word processing
This position has been identified to have significant
responsibility for student and campus activities, and will be
required to function as a Campus Security Authority (CSA) under the
Clery Act. In accordance with CSU Executive Order 1107,
Implementation of the Jeanne Clery Disclosure of Campus Security
Policy and Campus Crime Statistics Act, the incumbent will be
responsible for reporting allegations of Clery Act crimes to the
University Police Department and/or the University Clery
Responsibilities of the CSA include:
Condition(s) of Employment
- Report all alleged Clery Act Crimes in a timely manner.
- Report any alleged Clery Act Crimes that are reported to the
incumbent using the online CSA Reporting Form.
- Complete annual training requirement.
Satisfactory completion of a background check (including LiveScan,
as appropriate), that may include, but is not limited to: criminal
records check, verification of academic credentials, licenses,
certificates, credit history, professional references and/or
verification of work history is required for employment. Cal State
East Bay will issue a conditional offer of employment to the
selected candidate, which may be rescinded if the background check
reveals disqualifying information, and/or it is discovered that the
candidate knowingly withheld or falsified information.
Unsatisfactory results may also affect the continued employment of
current Cal State East Bay employees who were conditionally offered
All background checks are conducted through the university's third
party vendor, Accurate. LiveScan is conducted through the
University Police Department.
As an Equal Opportunity Employer, Cal State East Bay does not
discriminate on the basis of any protected categories: age,
ancestry, citizenship, color, disability, gender, immigration
status, marital status, national origin, race, religion, sexual
orientation, or veteran's status. The University is committed to
the principles of diversity in employment and to creating a
stimulating learning environment for its diverse student
All California State University campuses, including Cal State East
Bay, are smoke and tobacco-free. For more information, please visit
our website here.
In compliance with state and federal crime awareness and
campus security legislation, including The Jeanne Clery Disclosure
of Campus Security Policy and Crime Statistics Act, the Cal State
East Bay Annual Campus Security Report is available here.
Cal State East Bay is not a sponsoring agency for Staff or
Management positions and we are not an E-Verify employer.
The incumbent in this position may be considered a mandated
reporter under the California Child Abuse and Neglect Reporting Act
and will be required to comply with requirements set forth in the
CSU Executive Order 1083 as a condition of employment.
March 03, 2023 (9:05 PM) Pacific Standard