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EOP Retention Counselor

California State University- East Bay
California, United States
Salary Not Specified
Posted Date
Feb 14, 2023

Salary and Benefits

Salary Range: $5,025.00 per month to $7,159.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,025.00 per month to $6,092.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick leave, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay telecommute program subject to approval by the appropriate administrator.


Student Services Professional III

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

The EOP Counselor manages a caseload of EOP students and assists in the admission, transition, and retention of EOP students through counseling and advisement, workshops, classes, referrals, and other forms of interventions. The EOP Counselor has full professional responsibility for assisting students to resolve any problem(s) that affects their ability to be successful in their educational and career pursuits and make appropriate referrals to campus services and other resources. This position will also coordinate and lead in the implementation of programs and services for a major component of EOP.


Student Developmental Counseling/Advising:
  • Independently provide comprehensive advisement, individually and in groups, which include academic, personal, financial, or career-related counseling to a caseload of current EOP students.
  • Perform in-depth analysis of student skills, abilities, previous academic performance and factors contributing to students' academic progress to assist in program planning, course advising, major and career exploration - students may have problems choosing, pursuing and adjusting themselves to suitable educational and vocational goals.
  • Complete GE evaluation and advising worksheets and maintain detailed and current records on each assigned student, including program of study outline, quarterly academic progress, counseling/advising contacts, referrals, and test scores.
  • Assist students to identify their challenges, think them through, evaluate them realistically, deal with their aptitudes and abilities as related to their particular needs and circumstances, select suitable educational or vocational goals, and implement corrective measures to alleviate skill deficiencies.
  • Use professional judgment to develop solutions to individual student challenges, of considerable difficulty, which represent integrative approaches comprising appropriate referrals to campus services and other resources - adjust approaches and techniques in the face of unpredictable responses and rapidly changing circumstances.
  • Implement innovative ways of encouraging and supporting the personal developmental needs of a diverse student population.
  • Utilize proper techniques to interact with persons who may have hostile reactions and bring such situations under control.
  • Plan, develop, and conduct retention-related workshops, sessions, and/or courses, as required.
  • Maintain regular contact with students on caseload and monitor each student’s academic progress.
Component Oversight Responsibilities:
  • Plan, coordinate, and lead in the implementation of programs and services for designated components (Freshmen Transitions, Transfer Transitions, Academic Advising, Special Projects, etc.)
  • Maintain a planning schedule for the component.
  • Write component reports which include evaluation and recommendations.
  • Coordinate the development and updating of all needed publications.
SAS Program Responsibilities:
  • Oversee a major component(s) in the Summer Bridge Program, EOP Orientation Sessions, EOP Graduation Celebration, etc.
  • Assist with interviewing, hiring, training, and evaluating Summer Bridge instructors, tutors, workshop facilitators, and student assistants, as needed.
  • Teach a section of USLS (University Success Lecture Series) for the Summer Bridge Program, as required.
  • Develop and present workshops on various academic issues to meet the needs of EOP students and SB participants.
  • Participate in regular departmental, component, and Summer Bridge meetings.
  • Coordinate in the development of the departmental newsletter, as required.
EOP Admissions Responsibilities:
  • Evaluate EOP applicants' transcripts, test scores, and EOP supplemental forms for academic eligibility, enrollment, and program participation.
  • Conduct interviews for admission consideration, as appropriate.
  • Provide admissions counseling to returning EOP students who are reapplying or seeking reinstatement to the University.
Liaison and Campus Involvement Responsibilities:
  • Represent the department in appropriate committees.
  • Initiate and maintain cooperative working relationships with a variety of individuals and groups, including faculty, staff, student organizations and off-campus community groups.
  • Partake in appropriate professional development activities to remain current on relevant issues pertaining to higher education and the recruitment and retention of low-income and high-risk students.
  • Participate in campus wide events and programs, which seek to recruit, retain, or encourage the success of low-income and environmentally disadvantaged students.
Minimum Qualifications

Knowledge and Abilities:

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student‑related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.


Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.


Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Qualifications
  • Knowledge of GE, major, and graduation requirements.
  • Knowledge of University policy and procedures regarding all academic concerns.
  • Ability to interpret and use appropriate SAMS/PeopleSoft admission, registration, advising, financial aid screens; DegreeWorks; and Hershey's Singularity.
  • Ability to assess students' skill level based on information provided.
  • Knowledge of the calculation of grade point deficiencies (GPD), grade point average (GPA), and the impact of academic renewal on the GPA and GPD.
  • Knowledge of policies and procedures governing academic probation, disqualification, academic renewal, and reinstatement.
  • Facility in MS Access and other database software.
  • Knowledge of departmental, divisional and University protocol.
  • Knowledge of interviewing and counseling skills, and the ability to apply these to counseling sessions.
  • General knowledge of financial aid processes and policies.
  • Knowledge of group facilitation processes and advanced human relations skills.
  • Knowledge of values and worldview of various cultures represented in the EOP program.
  • Ability to interact and work cooperatively with a diverse student population and staff.
  • Thorough knowledge of the principles of individual and group behavior.
  • General knowledge of individual counseling techniques.
  • Working knowledge of student services programs outside of EOP.
  • Knowledge of the principles of supervision and performance management and evaluation.
  • Ability to analyze complex situations accurately and adopt effective courses of action.
  • Ability to carry out a variety of professionally complex assignments without detailed instructions.
  • Proficiency in utilizing the computer and word processing software.
Special Conditions

This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director.

Responsibilities of the CSA include:
  • Report all alleged Clery Act Crimes in a timely manner.
  • Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form.
  • Complete annual training requirement.
Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here.


Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.

Advertised: March 03, 2023 (9:05 PM) Pacific Standard Time
Applications close:

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